Consultant Informatique Jobs in Quebec (NOW HIRING)

Francais:
Nos consultants des services sur site agissent comme les representants locaux de GEA IT sur un ou plusieurs sites assignes, garantissant la fiabilite des operations informatiques quotidiennes et une experience utilisateur coherente et orientee client. Ils se concentrent sur l'execution sur site, la coordination et la prevention proactive des problemes, tandis que le Service Desk demeure le canal principal pour les incidents standards et les demandes de service. Ils jouent le role de partenaires locaux de confiance, faisant le lien entre les utilisateurs, le Service Desk et les fonctions IT globales.
English :
Our On-Site Services Consultants serve as the local representative of GEA IT across one or more assigned sites, ensuring reliable daily IT operations and a consistent, customer-oriented user experience.They focus on on-site execution, coordination, and proactive issue prevention, while the Service Desk remains the primary channel for standard incidents andservice requests. They act as a trusted local partner, bridging users, Service Desk, and Global IT functions.

Responsibilities / Tasks

Francais:

Responsabilites:

• Assurer la stabilite operationnelle locale et la continuite des services pour votre site.
• Fournir un soutien pratique pour les problemes lies a l'infrastructure, au poste de travail et au reseau.
• Coordonner avec le Service Desk, les Service Delivery Managers et les Competence Centers pour gerer les escalades locales et les problemes recurrents.
• Soutenir la mise en uvre locale des changements IT, des deploiements, des relocalisations et des activites d'infrastructure.
• Maintenir et mettre a jour la documentation IT locale, en garantissant son exactitude, sa conformite et sa transparence.
• Accompagner les utilisateurs dans la bonne utilisation des processus, outils et pratiques de securite IT de GEA.
• Identifier et communiquer les risques, les opportunites d'amelioration et les retours issus des operations locales a l'organisation On-Site Services.
• Representer Global IT de maniere professionnelle aupres de la direction du site et des autres parties prenantes locales.
• Promouvoir les standards, politiques et principes de gouvernance IT de GEA ainsi que la vision et la culture des On-Site Services au sein de l'organisation locale, en agissant comme un visage visible et de confiance de GEA IT.

Ce que vous y gagnerez:

• Une experience au sein d'une entreprise mondiale dynamique.
• L'opportunite de travailler avec des technologies de pointe.
• Une exposition a des equipes internationales et a des cultures diverses.
• Le developpement de competences en resolution de problemes, communication et collaboration.

English:

Responsibilities:

• Ensure local operational stability and service continuity for your site.
• Provide hands-on support for infrastructure, workplace, and network issues.
• Coordinate with the Service Desk, Service Delivery Managers, and Competence Centers to manage local escalations andrecurring problems.
• Support the local implementation of IT changes, rollouts, relocations, and infrastructure activities.
• Maintain and update local IT documentation, ensuring accuracy, compliance, and transparency.
• Guide users in the proper use of GEA IT processes, tools, and security practices.
• Identify and communicate risks, improvement opportunities, and feedback from local operations to the
• On-Site Services organization.
• Represent Global IT professionally toward site management and other local stakeholders.
• Promote GEA IT standards, policies, and governance principles as well as the On-Site Services vision and culturewithin the local organization, acting as a visible and trusted face of GEA IT.

What You'll Gain:

• Experience in a dynamic global company.
• Work with cutting-edge technology.
• Exposure to international teams and diverse cultures.
• Develop problem-solving, communication, and collaboration skills.
  

Your Profile / Qualifications

Francais:

Profil:

• Diplome d'etudes collegiales en informatique et 4 ans d'experience pertinente.
• Excellentes competences en communication ecrite et orale, avec maitrise de la langue locale et de l'anglais.
• Capacite d'analyse et approche de travail proactive.
• Adaptabilite et volonte d'apprendre.
• Esprit d'equipe et collaboration.
• Sens du service client.
• Methodique, organise et autonome.
• Disponible pour des deplacements occasionnels.

Competences et experience requises:

• Maitrise de l'ecosysteme Microsoft (Windows, Suite Office, Teams, Microsoft 365, Azure, SharePoint).
• Capacite demontree a assurer la coordination entre les utilisateurs, le Service Desk et les equipes IT centrales, ainsi qu'a traduire les besoins metiers en actions IT sur site.
• Comprehension generale des technologies liees au poste de travail, a l'infrastructure et au reseau.
• Experience des processus IT, de la gouvernance et des normes de securite.
• Interet pour la digitalisation, la connectivite industrielle et l'integration IT/OT.

English:

Profile:

• Associate's degree in computer science and 4 years of related experience.
• Strong written and verbal communication with proficiency in local language and English.
• Problem-solving ability and proactive work approach.
• Adaptability and eagerness to learn.
• Collaborative team player.
• Customer service oriented.
• Structured, organized, and independent.
• Available for occasional travel.

Required Skills and Experience:

• Proficient in Microsoft ecosystem (Windows, Office Suite, Teams, Microsoft 365, Azure, SharePoint).
• Proven ability to coordinate between users, ServiceDesk, and central IT teams effectively as well as totranslate business needs into IT actions on-site.
• Broad understanding of workplace, infrastructure, and network technologies.
• Experience with IT processes, governance,and security standards.
• Interest in digitalization, industrial connectivity, andIT/OT integration.

Did we spark your interest?
Then please click apply above to access our guided application process.