ZipRecruiter

Log In

1

Constituent Services Representative Jobs in Delaware

All JobsConstituent Services Representative JobsConstituent Services Representative Jobs in Delaware

Constituent Services Representative information

See Delaware salary details

$29.5K

$48.3K

$78.6K

How much do constituent services representative jobs pay per year?

As of Aug 30, 2026, the average yearly pay for constituent services representative in Delaware is $48,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a constituent services representative?

Constituent Services Representatives are professionals who work for elected officials or government agencies to assist members of the public with inquiries, concerns, or problems related to government services. They act as a bridge between constituents and government offices, helping resolve issues such as navigating bureaucratic processes, accessing benefits, or addressing community needs. Their responsibilities often include answering phone calls, responding to emails, organizing events, and ensuring that constituents' voices are heard and addressed. This role requires strong communication, problem-solving, and organizational skills. Constituent Services Representatives play a vital role in fostering trust and transparency between the public and their government representatives.

What are the key skills and qualifications needed to thrive as a constituent services representative?

To thrive as a Constituent Services Representative, you need strong communication skills, attention to detail, and a background in public administration, political science, or a related field. Proficiency with case management systems, constituent relationship management (CRM) tools, and office software is typically required. Exceptional interpersonal skills, problem-solving abilities, and discretion set outstanding representatives apart. These skills ensure responsive, effective support for constituents and help maintain public trust in governmental offices.

How does a constituent services representative typically collaborate with other departments to resolve constituent concerns?

A Constituent Services Representative frequently works alongside legislative aides, policy analysts, and communications staff to address constituent inquiries. When a concern arises, representatives often coordinate with specialized departments—such as casework, outreach, or legislative teams—to gather information or expedite solutions. This collaborative approach ensures that constituents receive accurate, timely responses and that their issues are escalated appropriately when needed. Effective communication and teamwork are essential, as representatives serve as the bridge between the public and government offices.

What is the difference between Constituent Services Representative vs Customer Service Representative?

AspectConstituent Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer relevant experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentGovernment agencies, non-profits, public sectorRetail, corporate, or service industries
Employer & IndustryPublic sector, government agenciesPrivate companies, retail, service sectors
Job FocusAssisting constituents with government services, policy info, and supportAssisting customers with product inquiries, issues, and support

While both roles involve assisting clients or the public, a Constituent Services Representative primarily works within government or public sector organizations to support constituents with government-related services. In contrast, a Customer Service Representative typically works in private sector settings, focusing on product or service support for customers. The skills and credentials overlap, but the work environment and focus differ significantly.

What job categories do people searching Constituent Services Representative jobs in Delaware look for?

The top searched job categories for Constituent Services Representative jobs in Delaware are:

Constituent Services Representative jobs near you
Infographic showing various Constituent Services Representative job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,326 per year, or $23.2 per hour.

Retail Team Lead - F/T (Fox Run)

Goodwill of Delaware and Delaware County

Newark, DE

$16.50 - $18.50/hr

Full-time

Posted 16 days ago

Job description

POSITION SUMMARY:
The Team Lead oversees and participates in all day-to day store activities including safety compliance, front end and backroom oversight of the store.  The Team Lead assists with functions related to sales, production and customer service and is a key holder responsible for store opening and closing activities as directed by the Store Manager and/or Assistant Manager.  This position is a member of the Management Support Team.
 
ESSENTIAL FUNCTIONS AND BASIC DUTIES:
  1. Complies with all organization policies and procedures.
  2. Follows safety policies and procedures ensuring maximum security and protection of all customers, team members, and company assets.
  3. Engages with all consumers, community groups, co-workers to promote the achievement of the company mission. Resolves customer issues and answers questions to ensure a positive customer experience.
  4. Maintains strict confidentiality of all sensitive information concerning the organization, consumers and/or employees.
  5. Assists with achieving 100% or more of weekly revenue and production goals through team member training and production focus efforts.
  6. Handles Point of Sale and Accounting functions and transactions; responsible for store cash funds, issuing and counting down registers, bank deposits, and overages/shortages.
  7. Performs necessary record keeping, daily reports, and reporting of money and sales to appropriate department personnel within Goodwill of Delaware & Delaware County.
  8. Responsible to assist with the fulfillment of all production functions and individual productivity of Production Associate team members.
  9. Assists with training of new retail team members, as assigned, to ensure that the highest level of customer service is offered to all.
  10. Advises management staff of all progress, problems, and new development on a regular basis.
  11. Assumes role of manager on duty and supervises team members on shift.
  12. Conducts quality checks on carts and Z-racks.
  13. Responsible for store opening and closing activities.
  14. Assists with exterior and interior maintenance by ensuring that the store is clean, neat, orderly in appearance.
  15. Performs all other job duties as assigned.
 
EDUCATION/EXPERIENCE:  
A High School Diploma or G.E.D. and a minimum of 1-2 years of related experience. An equivalent combination of education and/or training may be considered.
 
SKILLS/ABILITIES:
  • Basic computer navigation skills, and ability to learn new technical skills
  • Excellent communication skills to include listening skills
  • Excellent customer service skills, and ability to interact effectively with a diverse constituent population
  • Demonstrated ability to work in a fast-paced environment 
  • Demonstrated ability to work independently and in a team environment
  • Ability to handle challenging situations with a calm and professional demeanor
  • Ability to take the initiative and exercise good judgement at all times
  • Ability to communicate and delegate tasks as well as supervise the follow-through of assigned tasks
  • Ability to work varied hours/days as business dictates including opening and closing of location
  • Valid driver’s license is preferred
 
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently exposed to mechanical parts.  The noise level in the work environment is usually moderate.