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Concierge Team Jobs (NOW HIRING)

Stratton Amenities

Lead Concierge

Chicago, IL · On-site

$22 - $23/hr

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Stratton Amenities

Lead Concierge

Nashville, TN · On-site

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Raleigh, NC · On-site

$20/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Langhorne, PA · On-site

$19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Atlanta, GA · On-site

$40K/yr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Plano, TX · On-site

$18 - $19/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Seattle, WA · On-site

$24/hr

The Front Desk Supervisor/Lead Concierge will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team ...

Stratton Amenities

Lead Concierge

Dallas, TX · On-site

$17 - $18/hr

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Stratton Amenities

Lead Concierge

Oakland, CA · On-site

$24 - $25/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Los Angeles, CA · On-site

$20/hr

The Lead Concierge/Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the property manager and the concierge team, and ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$22/hr

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Stratton Amenities

Lead Concierge

Allen, TX · On-site

$17 - $18/hr

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Stratton Amenities

Lead Concierge

Lewisville, TX · On-site

$17 - $18/hr

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Stratton Amenities

Lead Concierge

Dallas, TX · On-site

$17 - $17.50/hr

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Bean Automotive Group

Service Concierge Team Lead

Miami, FL · On-site

$14.75 - $19.25/hr

Overseeing the team, providing guidance, support, and motivation. * Conducting training sessions for new hires and ongoing coaching for existing team members to enhance their skills and performance.

Stratton Amenities

Lead Concierge

Lewisville, TX

$17 - $18/hr

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Rosewood Residences Lido Key

Be Seen First

Chief Concierge

Sarasota, FL · On-site

$25 - $27/hr

THE TEAM The global Rosewood Residences team focuses on delivering distinctive, service-led ... The Chief Concierge works closely with on-site residential leadership and collaborates across ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$45K/yr

The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring ...

Southern Land Company

Lead Concierge

Philadelphia, PA · On-site

$26/hr

Provide daily direction, coaching, and support to concierge team members to ensure consistent service standards and operational efficiency. * Assist with concierge team scheduling, coverage ...

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All JobsConcierge Team Jobs

Concierge Team information

See salary details

$11

$18

$25

How much do concierge team jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for concierge team in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge team?

A Concierge Team is a group of professionals responsible for assisting guests, tenants, or clients with various requests and services, often within hotels, residential buildings, or corporate environments. Their duties include providing information, making reservations, arranging transportation, and handling special requests to enhance the overall experience. The team works collaboratively to ensure high-quality, personalized service and to address the needs of each individual efficiently and courteously.

How does a concierge team typically collaborate with other departments to enhance guest experiences?

Concierge Teams work closely with various departments such as housekeeping, front desk, and security to deliver seamless guest experiences. For example, they may coordinate with housekeeping to ensure rooms are ready for special guest requests or work with local vendors to arrange exclusive reservations and experiences. Effective communication and teamwork are essential, as the concierge often serves as the liaison between guests and the broader hotel staff. This collaborative approach helps address guest needs quickly and efficiently, ensuring a memorable stay.

What are the key skills and qualifications needed to thrive as a concierge team member, and why are they important?

To thrive as a Concierge Team member, you need strong customer service skills, in-depth knowledge of local attractions and amenities, and often a background in hospitality or tourism. Familiarity with reservation systems, property management software, and communication tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and discretion help Concierge Team members create memorable guest experiences. These skills are crucial for delivering personalized service, resolving guest issues efficiently, and ensuring client satisfaction in hospitality settings.

What is the difference between Concierge Team vs Front Desk Agent?

AspectConcierge TeamFront Desk Agent
CredentialsCustomer service experience, hospitality certifications (optional)Customer service skills, hospitality or front desk experience
Work EnvironmentLuxury hotels, resorts, high-end residential buildingsHotels, motels, hospitality reception areas
Employer & IndustryHospitality, luxury service providersHotels, lodging industry
Primary RoleProviding personalized services, reservations, local recommendationsManaging check-ins/outs, guest inquiries, administrative tasks

The Concierge Team focuses on delivering personalized guest services and local recommendations, often working in luxury settings. In contrast, Front Desk Agents handle check-in/check-out processes and general guest inquiries. While both roles require strong customer service skills, the Concierge Team emphasizes tailored experiences, whereas Front Desk Agents focus on operational tasks.

Do concierge teams make good money?

Concierge team members typically earn an hourly wage or salary that varies by location and employer, with median pay ranging from $12 to $20 per hour. Experienced concierges or those working in luxury settings can earn higher wages and tips, increasing overall income. Compensation often depends on skills, customer service quality, and the work environment.

How do I get hired as a concierge team?

To get hired as a concierge team member, candidates typically need strong customer service skills, relevant experience in hospitality or service industries, and good communication abilities. Many employers also prefer candidates with knowledge of local area services and proficiency in reservation or management software. A high school diploma or equivalent is usually required, and some roles may require background checks or certifications in customer service or hospitality.

What does a concierge team do?

A concierge team provides personalized assistance to clients or guests, handling tasks such as booking reservations, arranging transportation, providing local information, and addressing special requests. They often work in hospitality, luxury services, or corporate environments, requiring strong communication and organizational skills. The team ensures a high level of customer satisfaction through attentive service and problem-solving.

What qualifications do I need to be a concierge team?

To work as a member of a concierge team, candidates typically need excellent customer service skills, strong communication abilities, and a professional appearance. Relevant experience in hospitality, tourism, or customer support, along with basic computer skills and sometimes a high school diploma or equivalent, are often required. Certifications in hospitality or customer service can be advantageous.

What states have the most Concierge Team jobs?

States with the most job openings for Concierge Team jobs include:

What are popular job titles related to Concierge Team jobs?

For Concierge Team jobs, the most frequently searched job titles are:

Concierge Team jobs near you

Lead Concierge

Chicago, IL • On-site

Stratton Amenities
Traveler Accommodation • 201 - 500 employees
Learn more about Stratton Amenitiesexternal

$22 - $23/hr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Stratton Amenities, a provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Front Desk Supervisor to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating exemplary experiences.
Key Responsibilities:
  • Act asthe face of the property and leading by example
  • Facilitatecommunication between the property manager and the concierge team
  • Exceedexpectations by providing anticipatory service and smooth accommodations
  • Addressresident concerns and complaints promptly and professionally
  • Conductweekly meetings with the property manager to identify areas forimprovement
  • Manageteam schedules and oversee weekly payroll
  • Holdmonthly staff meetings and conduct one-on-one meetings with each associateto set performance goals
  • Implementand enforce accountability measures, disciplinary action, and performancecoaching
  • Developand implement new SOPs to continually improve concierge operations
  • Fostera positive work culture and environment
  • Enforceuniform and grooming standards
  • Participatein monthly regional director calls

Position Requirements:
  • Apassion for delivering exceptional service and hospitality
  • Excellentverbal and written communication skills
  • Strongproblem-solving and leadership abilities
  • Outstandingrelationship-building skills
  • Abilityto maintain confidentiality
  • Asense of pride and ownership in the position and property
  • Abilityto respond quickly and genuinely to residents' and guests' requests
  • Atleast five years of hospitality experience
  • Exceptionalinterpersonal skills and guest service abilities
  • Organized,proactive, productive, and self-motivated with a positive attitude
  • Abilityto maintain a neat and professional appearance
  • Abilityto think clearly and make concise decisions under pressure

Other Responsibilities:
  • Buildrapport and relationships with residents
  • Maintainprofessional telephone etiquette and message delivery
  • Logresident packages accurately, ensure timely delivery, and conduct packageinventory audits
  • Monitorlobby and surveillance cameras and patrol property to ensure residentsafety and security
  • Assistin scheduling and completing amenities' requests
  • Escortindividuals as necessary
  • Walkthe premises to ensure the highest standards are being met
  • Performall other duties as assigned by the property manager or per property SOP's
  • Flexibilityto work nights, weekends, and holidays

Qualifications:
  • Leadershipand supervisory skills and experience
  • Trainingand development experience
  • Exceptionallyenthusiastic and positive individual
  • 2years' experience in Hospitality, Multifamily or Upscale Hotel
  • 2years' experience in a busy luxury retail environment
  • Musthave experience delivering exceptional service
    Pay range: $22 -$23 per hour
    Benefits include health, dental, and vision insurance, paid sick leave,and paid time off.

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

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