Concert Operations Manager Jobs in Cleveland, OH

Working with a high degree of independence and under general direction, the Operations Manager will manage the administrative, business and operational activities of the Applied Bio-robotics Lab and key projects and collaborations. The Operations Manager will report to the Faculty Director and lead the budgeting and forecasting processes, combining work done by the team into complete reports and proposals, produce professional-quality materials for outreach and dissemination, and other coordinating activities as assigned. This person will manage the reporting and administrative functions of associated major projects, including major awards and industry-sponsored projects. The Operations Manager acts as the administrative point of contact for these major projects and activities. The Operations Manager will work closely with internal collaborators, especially the seventeen faculty in the Adaptive Behavior / Neurorobotics research cluster, on special projects and initiatives, including large interdisciplinary grants, as well as external collaborators in industry and government. The Operations Manager will empower our group to build ongoing and new collaborations between Biologists, Mechanical Engineers, Electrical Engineers, Mathematicians, Sociologists, Civil Engineers, Computer Scientists and other researchers on and off campus by helping support meeting deadlines, generate quality documents, and facilitating cross‑disciplinary opportunities.

• Manage Sponsored Research Projects. Support investigators on major projects to deliver project outcomes on time, on budget and with the results expected by the grant‑funding agency. Help facilitate continuity of funding by focusing investigators on technical delivery and by providing exemplary financial and administrative management of the projects, in concert with the department research administrators. Track and manage schedules proactively by being familiar with the research goals and progress on those goals and managing the schedule of post‑award reporting to ensure key dates are met and reporting is as expected by the funding agency. Develop, implement, and conduct project management processes and procedures including but not limited to scheduling, financial planning, reporting, forecasting, billing, due diligence, and modeling. Work interdepartmentally by coordinating efforts and reporting with the dean's office Research Administration team and the university's Research and Technology Management team. Support the development of a strong platform for project management sections of awards that can be used as a boiler plate for proposals. Engage faculty and students, as well as research and administrative staff in projects as appropriate. Document best practices. Act as point of contact for information requests from university, government, and potential collaborators. (30%)
• Manage Financials. Develop and update forecasting spreadsheets and long‑range financial models so that team members can make effective resource allocation decisions and communicate promptly with university and sponsor funders. In conjunction with the Associate Dean for Finance and Administration, identify key financial tools required for business decision support. Lead the development and management of the support tools in partnership with stakeholders. Integrate new decision support tools with existing processes, tools, and analysis. Foster a culture of continuous improvement by soliciting input from all faculty and researchers on continuing team needs and promote responsible financial practices by ensuring financial resources are spent accurately and without duplication for short term and long‑term needs. Oversee all procurement, reimbursement, and invoicing in coordination with others at the university. Develop and maintain a calendar of financial processes, activities, and deliverables. Coordinate information requests, analysis, and review to ensure timely and quality submission of major deliverables and requirements. Strategically prioritize major awards and manage these awards in collaboration with the principal investigator. (30%)
• Manage Primary Research Group Operations. Coordinate relocation into the Interdisciplinary Science and Education Building (ISEB) space and establish cross‑disciplinary (Biology/Robotics) lab organization. Participate in school strategy discussions in conjunction with the Case School of Engineering Dean's office, including the Associate Dean for Finance and Administration, to develop and improve strategic approaches for discretionary spending and processes for sharing tools and space. Develop and maintain an administrative calendar for regular processes, forecasting, and onboarding of team members. Coordinate supply purchasing, location reservation, access clearances, and space set up, coordinate packing lists, scheduling and communication on timelines and plans for events, special experiments, demonstration days, and other group activities. (25%)
• Support and Coordinate Business Development for Lab Growth. Coordinate with the University's Corporate Engagement Center in their efforts to create and maintain relationships with potential industry partners by offering technical feedback and responding timely to opportunities. Work with relevant University offices to proactively coordinate, complete, and comply with non‑disclosure agreements (NDAs), sponsored research agreements, service agreements, and legal contracts through those respective offices in support of the principal investigator for the major awards. Serve as liaison to the CWRU Office of Technology Transfer regarding any major grants and ensure tech transfer and licensing arrangements are appropriately communicated and managed. Provide administrative assistance to the principal investigators, including but not limited to website management, recruiting and registering new students, developing marketing materials, and overall promotion of the lab. Support incoming researchers (e.g. new grad students, undergraduates, perspectives) by helping them connect to team. (10%)

• Communicate with stakeholders and relevant parties via all available media regarding major projects. Contribute to messaging and marketing including at major energy conferences, relevant meetings, web sites, and associated events. Inform key governmental, corporate, and academic stakeholders about the projects’ research, progress, and accomplishments. (1%)
• Assist with team members on regular processes. Proofread paper drafts in Overleaf, organize files on drive, formatting revisions, scheduling committee meetings, regular safety training. (1%)
• Update mailing lists and other communication channels when milestones are met, new students join, new papers are published, or other media updates. (1%)
• Assist with recruiting, hiring, and evaluation of new team members and participates in the recruitment process for filling vacant positions at all other levels in the organization. (1%)
• Perform other duties as assigned. (1%)

Supervision of CWRU student interns, student employees, temporary staff and funded visiting fellows.

• Experience: 5 or more years of experience in program management, research management, and/or experience with finance and operations in public and/or private organizations.
• Education: Bachelor's degree required. Master's degree preferred.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

• Proven organizational, administrative, and interpersonal skills, including the ability to interact on a professional level with faculty, staff, representatives from government, industry, and the community required.
• Strong analytical, project, and budget management skills and experience.
• Resourceful self‑starter with a team‑centric commitment willing to work in a team environment with the ability assume responsibility and act independently when appropriate.
• Strong organizational, planning and execution skills. Able to manage complex information and processes in a timely and logical manner.
• Strong communication, presentation, and writing skills. Capable of explaining financial details but can articulate high level conclusions. Strong financial and accounting acumen.
• Able to prioritize and work on strict timelines while remaining attentive to detail required.
• Flexible, innovative, and creative problem solver able to work effectively across departments and maintain productive relationships both in person and remotely.
• Excellent ability to convey organizational plans and project developments in writing and documents.
• Experienced and effective with proposal management, grants administration, and federal and/or state reporting.
• Proficient in Excel and other financial spreadsheet and database tools.
• Experience with process improvement techniques and strategies.
• Ability to quickly learn and adapt to CWRU financial and accounting policies, practices, systems, and reports preferred.
• Content knowledge of robotics, neurobiology, bio‑inspired artificial intelligence, biomimickry, or new applications for robotics is preferred. Examples include automation, energy infrastructure, or laboratory experience.
• Ability to meet consistent attendance.
• Ability to interact with colleagues, supervisors, and customers face to face.
• Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
• Willingness to learn and utilize Artificial Intelligence (AI).

General work environment that includes normal office activities, speaking engagements, faculty meetings. Travel as needed for meetings, workshops, conferences, and other university business.