At least 2 years' experience in an Operations environment
At least 2 years' hands-on experience working with Windows and Office products, including Word, Excel and Teams
Must have excellent customer relations/communications skills. Must have the ability to detect and troubleshoot problems and navigate independently.
Must be able to work an Alternate Work Schedule (AWS) to maintain 24x7 support (any shift, weekends, holidays).
Candidates will be required to pass stringent background checks
Candidate should have working knowledge of Network fundaments such as Routers, Switches and Circuits.
Skills Preferred
Working knowledge of the Major Incident process
Working knowledge of the Problem and Change processes
Experience with one or more of the following:
Access Credentials and Entitlements System ("ACES"), Ansible Controller, BMC TrueSight (BNA), Confluence, Control-M, Data Loss Protection ("DLP")
Data Protection Suite Commcell Console, Dynatrace Enterprise Manager, FedIdentity
GitLab / GitHub, Grafana, Infoblox internet protocol administration ("IPAM"), Jenkins, Jira/Rally
Collaboration Platform, MIR3, Okta, Omnibus(Netcool), Privileged Session Manager ("PSM")
PuTTy / Secure CRT, Secure Virtual Desktop
ServiceNow/Configuration Management Database ("CMDB")
SevOne & Thousand Eyes, Splunk Enterprise, VMware vSphere, VMware Workspace ONE, WebSphere Admin Console
Education
High school education required.
College education preferred
The compensation range for the position in the U.S. is -
$55,200to$99,240based on a full-time schedule.
Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area):$66,240to$119,040
California (All Other):$60,720to$109,200
Colorado:$55,200to$99,240
Massachusetts$55,200to$109,200
New York City:$66,240to$119,040
Washington:$60,720to$109,200
Washington DC:$60,720to$109,200
This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.