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Computer User Specialist Jobs in Texas (NOW HIRING)

Na Oiwi Kane

Computer Support Specialist

Austin, TX · On-site

$85K - $90K/yr

This role also supports on-site troubleshooting and user account management in accordance with organizational policies. Key Responsibilities The Computer Support Specialist will: * Provide advanced ...

Computer Futures

UX/UI Developer

Austin, TX · On-site

Company Description Computer Futures is a leading IT recruitment consultancy, specialising in ... Passionate about recruitment, our 350+ specialist IT recruitment consultants' priority is to secure ...

Tribalco

Computer Support Specialist III

Austin, TX · On-site

Position Title: Computer Support Specialist III Location: Transformation and Training Command ... Configure authorized end user and network devices, to include computers, printers, laptops ...

Tribalco

Computer Support Specialist V

Austin, TX · On-site

Computer Support Specialist V Location: Transformation and Training Command (T2COM) Austin, Texas ... Configure authorized end user and network devices, to include computers, printers, laptops ...

Tribalco

Computer Support Specialist V

Austin, TX

Computer Support Specialist V Location: Transformation and Training Command (T2COM) Austin, Texas ... Configure authorized end user and network devices, to include computers, printers, laptops ...

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Lead CSC Manager - Computer User Support Specialist

San Antonio, TX • On-site

EPS Corporation
See more jobs at EPS Corporationexternal

Full-time

Re-posted 23 days ago

Job description

Job Title
Lead CSC Manager - Computer User Support Specialist
Location
San Antonio TX 78243, US (Primary)
Job Type
Full-time
Education
Bachelor's Degree
Career Level
Experienced (Non-Manager)
Category
Information Technology
Job Description
EPS Corporation is looking for a Lead CSC Manager - Computer User Support Specialist to effectively manage all tickets and tasks while communicating with the Government CSC lead to ensure proper assignment. The Lead CSC Manager ensures the CSC section is appropriately staffed during required hours and maintains a strong understanding of ITIL best practices.
Requirements
Responsibilities: Provide daily oversight to task order personnel assigned to the CSC. Ensure the CSC section is manned appropriately. Address any scheduling conflicts. Coordinate CSC personnel across five help desk locations. Provide comprehensive Help Desk support for various IT-related needs, including assisting with creation, management, and troubleshooting of network accounts. Support common software applications including web browsing (Microsoft Edge), email (Microsoft Outlook), word processing (Microsoft Word), spreadsheets (Microsoft Excel), presentations (Microsoft PowerPoint), databases (Microsoft Access), photo editing tools, desktop publishing software, and scanning tools. Assist with telephone voicemail services and troubleshoot/resolve issues related to IT equipment and hardware. Support writing to appropriate media (USB drives, CDs, DVDs). Ensure all service requests, including trouble tickets, are prioritized. Escalate problems to the appropriate organization or process when issues cannot be resolved within designated timeframes or require specialized expertise. Maintain clear communication with users throughout the resolution process, ensuring timely updates on status and progress of service requests. Prioritize and escalate service requests as needed, maintain user communication, and deliver weekly performance metrics with process improvement recommendations. Oversee imaging, configuration, deployment, and compliance of IT equipment in accordance with ESHB, ECO/USLM approvals, and security directives (IAVA/IAVB/TCNO). Support Moves, Adds, and Changes (MAC), specialized network devices, and classified/unclassified systems. Maintain documentation, patch compliance, workload reduction initiatives, and the SharePoint help desk site with current standards and guidance.
Experience: Senior-level experience in client support and help desk operations. Proficiency in Windows Operating Systems and Microsoft Office Products. Proficiency in Microsoft Active Directory, Microsoft Server 2008 or higher, VMWare 5.1 or higher, and vSphere Administration. Experience with Air Force IT Service Desk support, Air Force Standard Desktop Configuration, and Air Force Remedy Ticketing System. Experience with Remote Desktop Support and overall technical assistance of Air Force IT systems. Experience supporting information systems on Government and Intel networks such as NIPRNet, SIPRNet, JWICS, NSANet, and Tier 1 networks. Strong understanding of ITIL best practices
Education: Bachelor's Degree in IT-related field, OR minimum 6 years of relevant experience
Certifications: DoD 8140 (or 8570.01-M) approved and registered IAT Level II baseline certification (Security+ CE preferred). Proficiency in Windows Operating Systems and Microsoft Office Products. Proficiency in Microsoft Active Directory; Microsoft Server 2008, or higher; proficiency in VMWare 5.1or higher and vSphere Administration.
Desired Skills/Other Considerations
If you require accessibility assistance for open position please contact the Human Resources Department (Located in NJ) at EPS Corporation.
Type of Security Clearance Required
Poly

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