Computer Systems Assistant Jobs in Pompano Beach, FL

Requisition No: 883301 

Agency: Agency for Health Care Administration

Working Title: 68047908 - DISTRIBUTED COMPUTER SYSTEMS ANALYST

 Pay Plan: Career Service

Position Number: 68047908 

Salary:  $1,706.58 Biweekly 

Posting Closing Date: 09/18/2026 

Total Compensation Estimator Tool

Agency Overview:

The Agency for Health Care Administration is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of Secretary Shevaun Harris, the Agency is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high-quality care at the lowest cost to taxpayers.

The Agency for Health Care Administration is seeking a qualified candidate for the position of Distributed Computer Systems Analyst within the Division of Information Technology (IT), Bureau of Customer Service & Support (CSS). 

CSS is committed to supporting the Agency's mission by providing high-quality customer service and enterprise-wide integrated desktop solutions with Help Desk and on-site user support.

CSS also administers the Microsoft SharePoint platform for the Agency. CSS continually endeavors to improve the quality of the services offered and implements new technologies to support Agency business unit needs.

DUTIES & RESPONSIBILITIES:

This position is responsible for coordinating the use, maintenance, and upgrading of personal computers, mobile devices, and networked multi-function copier/printer/scanner/fax devices within a multi-bureau area office.

This position reports directly to the System Project Administrator who manages the area’s offices.

The incumbent will resolve or coordinate the resolution of equipment and software problems.

The incumbent, if a need is identified, will assist area office management in the evaluation of software and hardware that may facilitate more efficient business operations.

Travel may be required, dependent upon budgetary limitations.

This position involves the installation, configuration, administration, and maintenance of hardware and software for the area office personal computers and LAN components.

Review and evaluation of new technology and components may be requested or required from time to time. 

This position serves as the liaison between the Division of Information Technology, Bureau of Customer Service & Support, and the area office agency staff in matters relating to day-to-day personal computer operation.

Day-to-day operations include diagnosing and resolving hardware and software problems and arranging for warranty service when available.

These efforts shall be coordinated with the Systems Project Administrator for area office operations as necessary.

This position will maintain an accurate inventory of all personal computers.

This is achieved by ensuring a regular and periodic connection of such equipment to the AHCA network to activate the automated software inventory.

The incumbent will participate in professional development activities, dependent upon existing budget opportunities.

This position has been identified as mission essential. 

The incumbent in this position may be required to work during the weekend or on holidays.

In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before, during and/or beyond normal work hours or days in the event of an emergency. 

Emergency work may involve the incumbent working in another county or staffing location to assist other State Agencies with emergency work. 

Emergency duties may include, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

This position will be filled at $1,706.58 biweekly and is non-negotiable. 

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

•              Health insurance (i.e., individual and family coverage) to eligible employees

•              Life insurance; $25,000 policy is free plus option to purchase additional life insurance

•              Dental, vision and supplemental insurance

•              State of Florida retirement options, including employer contributions

•              Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida

•              Ability to earn up to 104 hours of sick leave annually

•              Nine paid holidays and 1 personal holiday each year

•              Opportunities for career advancement

•              Tuition waivers (accepted by major Florida Colleges/universities)

•              Student loan forgiveness opportunities (eligibility required)

•              Training opportunities

•              Flexible Spending Accounts

•              Shared Savings Program for select medical services

•              Lower copays for prescription drugs

•              Health and Wellness discounts

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/

To be considered for the position all applicants must:

Submit a complete and accurate applicant profile and/or resume necessary for qualifying, such as dates of service, reason for leaving, etc.

In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your applicant profile and/or resume (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained.

Support for knowledge, skills, and abilities should be demonstrated on the applicant profile and/or resume, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.Applicants who do not provide all information necessary to qualify will not be considered for this position.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Microsoft Operating Systems and Microsoft Office Applications.

Ability to upgrade and migrate operating systems and software.

Knowledge of encryption, VPN, cellular voice and data, wired and wireless networking,

Knowledge of Microsoft Active Directory, desktop computer and peripheral support, maintenance, and troubleshooting.

Ability to communicate well and demonstrate excellent writing skills

Ability to travel with or without accomodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

• One year of experience troubleshooting PCs, printers, and network connectivity issues.

• One year of experience troubleshooting mobile devices.

• One year of experience troubleshooting VPN connectivity issues.

• One year of experience with Microsoft Windows 10/11.

• One year of experience with Microsoft Office 2016/365.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: CONRAD WHEELER (813) 350 - 4852

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.