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Computer Support Specialist Jobs in Meriden, CT (NOW HIRING)

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Computer Support Specialist information

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$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for computer support specialist in Meriden, CT is $26.11, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $29.23 per hour, depending on experience, location, and employer.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
More about Computer Support Specialist jobs
What job categories do people searching Computer Support Specialist jobs in Meriden, CT look for? The top searched job categories for Computer Support Specialist jobs in Meriden, CT are:
What cities near Meriden, CT are hiring for Computer Support Specialist jobs? Cities near Meriden, CT with the most Computer Support Specialist job openings:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Meriden, CT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 21% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,314 per year, or $26.1 per hour.

Business Support Specialist

Smith Brothers Insurance

Glastonbury, CT • On-site

Full-time

Re-posted 5 days ago

Job description

The Business Support Specialist plays a key role in delivering high quality service experience to both internal and external partners. This role supports the growth and efficiency of the agency by managing client service tasks, coordinating operational needs, and partnering closely with sales, service, and operations teams. The Business Support Specialist contributes to agency success through responsive support, strong attention to detail, and a collaborative, solution-oriented approach. Ideal candidates bring experience in a fast-paced environment, preferably within sales support or client service, and a desire to build a long-term career in the insurance brokerage industry.
Responsibilities & What You'll Be Doing
  • Access and navigate carrier websites to obtain policy documents, order loss runs, and research billing inquiries.
  • Scan, copy, collate, and format documents and information as needed.
  • Issue, print, and mail certificates of insurance.
  • Update and maintain client information in the agency management system.
  • Support Account Managers with designated steps in the renewal process for certain policy types.
  • Support M &A integration tasks around carrier appointments and other assigned tasks.
  • Create and format letters and other correspondence using appropriate business tools.
  • Review basic insurance policies to help resolve policy-checking discrepancies.
  • Utilize the agency management system for daily activities, documentation, and assigned tasks.
  • Participate in internal training sessions as well as carrier system training.
  • Review, update, and help develop processes and workflows as needed.
  • Ensure compliance with agency processes, confidentiality standards, and quality metrics.
  • Work on projects and other work as assigned.
  • Engage in ongoing professional development through internal learning and training.
  • Proficient in MS Office, tools and standard office applications.
  • Proficiency in AI tools (Copilot, ChatGPT, etc.) to aid work and efficiency.
  • Demonstrate alignment with our purpose, values, and culture.

Qualifications, Knowledge, Skills & Abilities, You'll Bring
  • Minimum of one year of client-facing and/or customer service experience, prior insurance experience preferred.
  • Bachelor's degree preferred, high school diploma required.
  • Experience following structured procedures and workflows with a focus on client experience.
  • Ability to communicate clearly in all forms of communication with ability to adjust style based on audience.
  • Ability to build positive working relationships and contribute effectively in a team environment.
  • Commitment to continuous process improvement and team development.
  • Effective client service skills with the ability to leverage resources to meet internal and external needs.
  • Strong organizational skills and attention to detail.
  • Ability to plan, prioritize, and manage multiple responsibilities while meeting deadlines.
  • Experience and proficiency with MS Office tools (Word, Excel, etc.) and adaptive with AI and emerging tools and technologies.
  • Ability to learn and utilize agency management systems.
  • Flexibility and willingness to take on additional work and projects assigned.
  • Ability to work independently on assigned work and collaboratively in a fast-paced environment.
  • Ensure compliance with agency processes, confidentiality standards, and quality metrics.
  • Curious, solution-oriented thinker who proactively identifies opportunities for clients and improvements.
  • Committed to continuous learning and professional development.
  • Self-motivated, strong work ethic, adaptable, stress tolerance to overcome hurdles.
  • Team player who consistently defaults to good.

General Working Conditions
  • Dynamic environment with frequent communication via phone, video, and in-person.
  • Ability to view computer monitors for extended periods of time.
  • Culture rooted in collaboration, integrity, trust, respect, creativity, and fun.

Smith Brothers Insurance is a Top 100 National Broker with over 50 years of being independently operated. Our culture is rooted in our Helping Others purpose built on values and standards to deliver for our clients and each other. Learn more at www.smithbrothersusa.com .
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs. This description does not constitute a contract of employment, and we reserve the right to revise the job description and/or require other tasks be performed as circumstances change.

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