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Computer Support Manager Jobs in North Carolina (NOW HIRING)

Infojini Inc

Desktop Support Specialist

Raleigh, NC · On-site

The role involves providing technical support, managing IT incidents, and ensuring client ... Required : • Skilled in different types of computer hardware, software, peripherals and ...

Worldwide TechServices

Dynamic PC Support

Raleigh, NC · On-site

Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

Worldwide TechServices

Dynamic PC Support

Greenville, NC · On-site

Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

Worldwide TechServices

Dynamic PC Support

Raleigh, NC

Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

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Computer Support Manager information

What cities in North Carolina are hiring for Computer Support Manager jobs?

Cities in North Carolina with the most Computer Support Manager job openings:

FT - Specialist, Computer Support

Albemarle, NC • On-site

Stanly Community College
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Stanly Community Collegeexternal

$37K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Salary: $37,160.00 Annually
Location : Albemarle Campus, NC
Job Type: Full-time Staff
Job Number: 00616
Division: IT - Information Technology
Opening Date: 09/01/2026
GENERAL JOB DESCRIPTION
Provides frontline technical support to employees, students, and visitors through in-person, phone, chat, email, and help desk ticketing services. The position installs, deploys, maintains, and troubleshoots desktop computers, laptops, peripherals, software, printers, and other end-user technology and assists with maintaining the College's technology inventory. In addition to primary end-user support responsibilities, this position is cross-trained to assist with a variety of Information Technology functions and may perform delegated technical, operational, or project responsibilities based on departmental needs.
QUALIFICATIONS
Required:
  • Associate degree in an Information Technology-related field.

Preferred:
  • Experience providing end-user technical support in a help desk, service desk, or other customer-facing technical support environment.
  • Strong written and verbal communication skills and demonstrated customer-service experience.
  • Experience supporting Windows 11, Microsoft 365 applications, computer hardware, printers, peripherals, and mobile devices.
  • Experience using help desk ticketing or service-management systems and documenting troubleshooting steps and resolutions.
  • Experience with endpoint imaging, provisioning, configuration, or deployment technologies such as Microsoft Deployment Toolkit, Windows Deployment Services, SCCM, Intune, Autopilot, or comparable products.
  • Familiarity with routine Active Directory and/or Microsoft Entra ID user, account, and device administration.

ESSENTIAL JOB FUNCTIONS
  • Must be able to lift 50 pounds and push or pull up to 200 pounds on carts or other assistive devices.
  • Must be able to climb ladders and work at heights up to 12 feet.
  • Perform basic network cabling installation and testing as assigned.
  • Must have a valid driver's license and reliable transportation and be able to drive college vehicles.
  • Must be able to work nights and weekends as needed.

OTHER DUTIES
  • Provide frontline technical support to students, employees, and visitors through walk-in, phone, chat, email, and help desk ticketing channels.
  • Receive, document, prioritize, troubleshoot, resolve, escalate, and follow up on service requests and incidents in the help desk ticketing system.
  • Install, configure, deploy, maintain, repair, and troubleshoot desktop computers, laptops, monitors, docks, peripherals, printers, operating systems, and College-supported applications.
  • Create, maintain, test, and deploy standardized endpoint configurations and operating-system images using College-supported deployment technologies.
  • Maintain accurate technology inventory, assignment, location, and lifecycle records and assist with equipment deployment, relocation, replacement, and surplus activities.
  • Provide patient, respectful, and professional IT customer service through all SCC communication channels.
  • Demonstrate ownership, urgency, responsiveness, and appropriate follow-through on assigned service requests and technical issues; communicate status updates through resolution or escalation.
  • Document help desk procedures, common troubleshooting tasks, and technical resolutions.
  • Assist with the Help Desk workflow, workload coordination, ticket assignment, and other delegated operational responsibilities.
  • Provide day-to-day work direction, task assignments, technical guidance, and mentorship to student interns, work-study employees, and other temporary support personnel as assigned.
  • Research, recommend, implement, and support end-user systems and services under the direction of the supervisor.
  • Assist with technology purchasing by researching products, obtaining vendor quotes, preparing requisitions or purchase requests, and submitting purchases for appropriate approval.
  • Perform routine user and computer account administration, including password resets, account enable/disable actions, computer account creation, and organizational unit placement, as authorized.
  • Perform basic endpoint network troubleshooting, network cabling and testing, and limited endpoint switch-port configuration as assigned.
  • Administer and maintain limited end-user support servers or applications assigned to Desktop Services.
  • Assist with the configuration, support, inventory, and management of College-owned mobile devices and associated device-management systems.
  • Provide technical support for audiovisual, instructional, testing-center, and other specialized technology systems as assigned.
  • Engage with vendors on assigned projects to research products, services, and technical solutions.
  • Effectively complete assigned project tasks and milestones and communicate progress to the supervisor.
    • Drive College and/or personal vehicles to various campus work sites as required.
    • Assist the Information Technology department with other technical and operational tasks as needed based on departmental priorities.
    • Research and recommend products, services, and solutions to improve the efficiency and effectiveness of SCC Information Technology.
    • Work effectively both independently and as part of a team.
    • Self-motivate, take personal initiative, and act proactively in completing assigned responsibilities.
    • Other duties as assigned.

JOB TRAINING:
Required Position Training to be completed in the first year of hire:
  • In-house training on IT ticketing system
  • In-house training on college endpoint imaging and deployment systems
  • In-house E-Procurement training
  • In-house training on basic network cabling, testing, and endpoint port support
  • In-house training on other enterprise IT management systems as assigned

Suggested Training:
  • Endpoint management and deployment training
  • Microsoft 365 and Microsoft Entra ID training
  • Basic Active Directory administration training
  • Inventory and asset management training

Benefits Summary
  • Annual Leave (Vacation)
  • Sick Leave (8 hours per month)
  • Holidays (12 per year)
  • Personal Leave
  • Longevity Pay
  • State Employees Credit Union
  • Health Insurance - BCBS Medical
  • Term Life Insurance - Colonial Life
  • Superior Vision
  • Assurant Dental
  • Flexible Spending Account
  • Colonial Products
  • Flu Vaccinations
  • Retirement Plan - NC State Retirement Plan
  • Tax Sheltered Annunities - Prudential Retirement
  • SEANC
  • WE SAVE NORTH CAROLINA

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