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Computer Support Manager Jobs in Florida (NOW HIRING)

NEOGOV

Computer Support Specialist

Punta Gorda, FL · On-site

The role of Computer Support Specialist involves supporting day-to-day activities related to the ... NEOGOV is the leading provider of workforce management software uniquely designed for the public ...

V2X

Computer Support Specialist

Melbourne, FL · On-site

The Computer User Support Specialist provides front-line technical support to end users on a ... Experience using government asset management tools (e.g., CIPS, IMDS, CAIRS, NETCENTS)

V2X

Computer Support Specialist

Melbourne, FL · On-site

We have an opportunity for a Computer User Support Specialist to join a dynamic, fast-paced ... Experience using government asset management tools (e.g., CIPS, IMDS, CAIRS, NETCENTS)

ManTech

Computer User Support Specialist

Eglin, FL · On-site

The Computer User Support Specialist's primary function is to support the United States Air Force ... Provide support for account management, enterprise resources application, server administration ...

MicroTech

Problem Support Manager

Orlando, FL

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Bachelor's degree in related technical field such as Management Information Systems, Computer ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Bachelor's degree in related technical field such as Management Information Systems, Computer ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Bachelor's degree in related technical field such as Management Information Systems, Computer ...

Dlapiper

Legal Support Manager

Miami, FL · Hybrid

Summary The Legal Support Manager, working in collaboration with and in support of the firm ... Desired Skills Excellent communication, strong computer and interpersonal skill sets required to ...

MicroTech

Incident Support Manager

Orlando, FL · On-site

Provides support in the translation of business requirements into telecommunications (e.g., LAN ... Bachelor's degree in related technical field such as management information systems, computer ...

MicroTech

Incident Support Manager

Orlando, FL · On-site

Provides support in the translation of business requirements into telecommunications (e.g., LAN ... Bachelor's degree in related technical field such as management information systems, computer ...

MicroTech

Incident Support Manager

Orlando, FL · On-site

Provides support in the translation of business requirements into telecommunications (e.g., LAN ... Bachelor's degree in related technical field such as management information systems, computer ...

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Computer Support Manager information

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Computer Support Specialist

Punta Gorda, FL • On-site

NEOGOV
Software Development • 501 - 1,000 employees
Learn more about NEOGOVexternal

Full-time

Re-posted 21 days ago

Job description

Job Summary:
NEOGOV is a company that provides innovative technology solutions for government agencies. The role of Computer Support Specialist involves supporting day-to-day activities related to the City’s information technology end user interface, including installing, troubleshooting, and maintaining PCs and peripherals, while providing exceptional customer service to city departmental staff.
Responsibilities:
• Consistently demonstrate exceptional customer service
• Provide city departmental staff with first level contact via the Help Desk phone and problem resolution for hardware, software, and application issues.
• Obtain and convey concise information via the ticketing system for citywide departments following IT documentation standards
• Escalate tickets as appropriate to tier 2 Help Desk team as required.
• Act as liaison between the Help Desk and City Departments internal support staff by providing onsite support to each facility to ensure accurate interpretation of the reported issue and maintain communication with clients during the resolution process
• Develop and maintain knowledge of Help Desk supported products and services
• Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles
• Support other technical systems used throughout the city including, but not limited to security cameras and NVRs, web cams, access control systems and Council Chambers Audio/Visual system
• Perform other duties and projects as assigned
Qualifications:
Required:
• Ability to organize work well, plan effectively, and use time productively
• Possess exceptional customer service skills
• Demonstrate excellent written and verbal communication skills
• Self-motivated and able to adapt to changing dynamics in workflow
• Ability to support staff both remotely and on site
• Familiarity with Audio/Visual and security system troubleshooting for access control, security cameras, NVRs, and other similar equipment
• Excels in a team environment
• Aptitude to learn on the job from co-workers and supervisors
• Flexibility in schedule to work weekends, evenings and on-call as necessary.
• Ability to work with Windows 10, Microsoft Outlook and O365
• Minimum AS Degree in Computer Science, or;
• One year background in PC support.
• Valid Florida driver’s license required.
Preferred:
• A+ Certification highly desirable, but not required.
• ITIL knowledge or certification desirable, but not required.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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