Computer Services Assistant Jobs in Chicago, IL (NOW HIRING)

ABOUT THE POSITION:

Library Student Assistants, Level 1, work closely with staff at The Claremont Colleges in serving its users. They practice excellent customer service, learn about library policies and resources, and help maintain the collection. Library Students Assistants, as the face of the library, provide a welcoming presence and excellent customer service to all library patrons.

Essential Functions:

• Provide in-person and telephone assistance at all service points with a high level of customer service.
• Identify patron needs and devise strategies for meeting those needs, including referring the patron to a librarian or staff member when appropriate.
• Provide information about events, facilities, collections, services, and policies at The Claremont Colleges Library, The Claremont Colleges, and The Claremont Colleges Services.
• Assist patrons in locating print materials within the library.
• Assist patrons with the use of the online catalog, electronic resources, WiFi, computer login, multi-function printers, projectors, microfilm, and other available technology.
• Perform general circulation duties, including checking items in and out, navigating patron and item records, processing holds and fines, and other circulation core functions, etc.
• Participate in collection maintenance by organizing and re-shelving books, processing new books, and processing Search Requests and Claims Returned, etc.
• Read all communication from library staff and remain current on library policies and procedures.
• Arrive on time for scheduled shifts and pick up additional shifts as needed.
• Attend student worker program meetings/socials and additional training sessions as needed or required.
• Adhere to the strict confidentiality policies of the library.
• Record usage statistics and gather additional data as requested.
• Contribute to one-time and continuing data-gathering, analysis, and assessment projects.
• Perform other related duties as assigned.

Essential Requirements:

• Currently enrolled and attending one ofThe Claremont Colleges.

Required Knowledge and Critical Skills:

• Strong interpersonal and communication skills (written and verbal).
• Strong customer service focus.
• Ability to establish and maintain cooperative working relationships.
• Ability to learn and perform new tasks quickly and effectively.
• Punctuality, dependability, and flexibility.
• Attention to detail.

Preferred Knowledge and Critical Skills:

• Knowledge of techniques necessary to identify and meet the research and service needs of library patrons.
• Expertise with the online catalog, electronic resources, and technology used in the library.
• Familiarity with events, facilities, collections, services, and policies at The Claremont Colleges Library, The Claremont Colleges, and The Claremont Colleges Services.

Work Schedule:

Students average 8-19 hours weekly, including evenings and weekends. Shifts may be available during breaks from classes on request.

COMPENSATION

Pay: $16.90 per hour.

Disclaimer:

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity. TCCS reserves the right to modify job duties or assign additional duties as needed.

ADA/OSHA:

This job description defines the essential job duties of this position. The Claremont Colleges Services expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Equal Opportunity Employer:

TCCS is an equal opportunity employer. TCCS managers make employment decisions on the basis of merit, with the aim of having the best available person in every job. TCCS prohibits discrimination based on all characteristics protected by federal, state, or local law or ordinance or regulation. TCCS also prohibits discrimination based on the perception that anyone has any of these characteristics or is associated with a person who has or is perceived as having any of these characteristics. All such discrimination is unlawful.