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Computer Services Assistant Jobs in Pennsylvania

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Computer Services Assistant information

What is a computer services assistant?

Computer Services Assistants are support staff who help maintain and troubleshoot computer systems, assist users with technical problems, and ensure that hardware and software function properly. They may set up equipment, install software, and provide guidance on using various computer applications. Often working in educational institutions, offices, or IT departments, these assistants play a key role in keeping technology running smoothly and efficiently.

What does a computer services assistant do?

As a Computer Services Assistant, your daily tasks often include troubleshooting hardware and software issues, setting up new workstations, assisting staff with technical support requests, and maintaining inventory of IT equipment. You will frequently collaborate with other departments to address their technology needs, ensuring smooth operations across the organization. The role requires effective communication skills, as you’ll often need to explain technical issues to users who may not have an IT background, and coordinate with higher-level IT staff for more complex problems.

What skills and qualifications are needed to be a computer services assistant?

To thrive as a Computer Services Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or technical training. Familiarity with operating systems, help desk ticketing systems, and remote support tools is commonly required. Strong customer service, problem-solving abilities, and effective communication set top candidates apart in this role. These skills are crucial for efficiently resolving technical issues and ensuring user satisfaction in a support-driven environment.

What is the difference between Computer Services Assistant vs IT Support Specialist?

AspectComputer Services AssistantIT Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentOffice, school, or retail settings assisting with basic tech supportCorporate or technical environments providing advanced troubleshooting
Job ResponsibilitiesBasic hardware/software support, setup, and maintenanceDiagnosing and resolving complex technical issues, network support
Industry UsageCommon in education, retail, and small business sectorsPrevalent in corporate IT departments and tech firms

While both roles involve technical support and similar certifications, the Computer Services Assistant typically handles basic hardware and software tasks in less complex environments. The IT Support Specialist often deals with more advanced troubleshooting and network issues in corporate settings. The roles are closely related but differ mainly in complexity and scope.

Is a computer services assistant help desk job entry level?

A computer services assistant help desk position is typically considered entry-level, requiring basic technical skills and customer service abilities. Many roles provide on-the-job training and do not require extensive prior experience or certifications, making it accessible for beginners in IT support.

What cities in Pennsylvania are hiring for Computer Services Assistant jobs?

Cities in Pennsylvania with the most Computer Services Assistant job openings:

Computer Services Assistant jobs near you

Patient Services Assistant I - Gettysburg - Evening

WellSpan Health

Gettysburg, PA • On-site

Full-time

Medical, Retirement, PTO

Posted 29 days ago

WellSpan Health rating

7.6

Company rating: 7.6 out of 10

Based on 304 frontline employees who took The Breakroom Quiz

190th of 888 rated healthcare providers

Job description


General Summary
Performs a variety of functions related to the coordination of care to emergency department patients. Acts as receptionist for patients and visitors and serves as central contact person for telephone calls and distribution point for communication. Registers all Emergency Department Patients. Performs a variety of functions which impact the emergency department coding and billing process.
Shift
Full Time, Evenings 130p-10p shifts including every other weekend and every other holiday
Responsibilities
Duties and Responsibilities
Essential Functions:
  • Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations. Records insurance co-payments and treatment consent and authorization documentation. Scans insurance cards and photo identification into patients' medical record.
  • Collects patient insurance copayments and/or liabilities at time of service.
  • Greets, directs and assists patients, visitors, physicians and ancillary department staff.
  • Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource. Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality.
  • Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc. Serve as a knowledgeable resource for multiple applications such as EPIC, Promise, etc. Keeps current with system/application upgrades and changes. Offers/provides assistance to others in navigation.
  • Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites registration, admission, discharge, transfer, etc. Performs data entry, filing and photocopying in accordance with the appropriate policies.
  • Communicates delays/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider.
  • Consults with the appropriate clinical and non-clinical staff to resolve issues and concerns from patient medical records, ancillary department results and patient family inquiries.
  • Orders and stocks supplies, and department as needed on an ongoing basis, if applicable.
  • Monitors security cameras and facilitates flow of patients and visitors through the department via the doorbells into the Emergency Department, if applicable.
  • Assists with care and maintenance of department equipment, hardware and supplies.

Common Expectations:
  • Demonstrates a commitment to patients, visitors, the Emergency Department and staff by: complying with all applicable safety regulations; learning the impact of duplication errors and methodology that will lead to a reduction of errors; reporting actual and potential errors as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety and participating in safety and compliance education and root cause analyses as required.
  • Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
  • Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication.
  • Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.
  • Maintains effective communication and good relationships with other disciplines within the facility for the patient's benefit.
  • Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring.
  • Participates in educational programs and in-service meetings.
  • Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
  • Communicates professionally and effectively, displays leadership and interpersonal skills, adheres to all policies and procedures, attends a minimum of 75% of the monthly department staff meetings and keeps current with the required educational modules at all times.

Qualifications
Qualifications
Minimum Education:
  • High School Diploma or GED Required

Work Experience:
  • Less than 1 year 3 - 6 months. Required

Courses and Training:
  • Completion of EPIC Registration Classes Upon Hire Required and
  • 3-4 weeks hands-on training in the department Upon Hire Required
  • Medical Terminology Upon Hire Preferred

Knowledge, Skills, and Abilities:
  • Excellent communication/interpersonal skills;
  • Excellent computer skills and the ability to use various software applications at once.
  • Annual Hospital Account Verification of 90% or greater.

Benefits Offered:
  • Comprehensive health benefits
  • Flexible spending and health savings accounts
  • Retirement savings plan
  • Paid time off (PTO)
  • Short-term disability
  • Education assistance
  • Financial education and support, including DailyPay
  • Wellness and Wellbeing programs
  • Caregiver support via Wellthy
  • Childcare referral service via Wellthy

What WellSpan Health employees say

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