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Computer Services Assistant information

What is a computer services assistant?

Computer Services Assistants are support staff who help maintain and troubleshoot computer systems, assist users with technical problems, and ensure that hardware and software function properly. They may set up equipment, install software, and provide guidance on using various computer applications. Often working in educational institutions, offices, or IT departments, these assistants play a key role in keeping technology running smoothly and efficiently.

What does a computer services assistant do?

As a Computer Services Assistant, your daily tasks often include troubleshooting hardware and software issues, setting up new workstations, assisting staff with technical support requests, and maintaining inventory of IT equipment. You will frequently collaborate with other departments to address their technology needs, ensuring smooth operations across the organization. The role requires effective communication skills, as you’ll often need to explain technical issues to users who may not have an IT background, and coordinate with higher-level IT staff for more complex problems.

What skills and qualifications are needed to be a computer services assistant?

To thrive as a Computer Services Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a relevant associate degree or technical training. Familiarity with operating systems, help desk ticketing systems, and remote support tools is commonly required. Strong customer service, problem-solving abilities, and effective communication set top candidates apart in this role. These skills are crucial for efficiently resolving technical issues and ensuring user satisfaction in a support-driven environment.

What is the difference between Computer Services Assistant vs IT Support Specialist?

AspectComputer Services AssistantIT Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentOffice, school, or retail settings assisting with basic tech supportCorporate or technical environments providing advanced troubleshooting
Job ResponsibilitiesBasic hardware/software support, setup, and maintenanceDiagnosing and resolving complex technical issues, network support
Industry UsageCommon in education, retail, and small business sectorsPrevalent in corporate IT departments and tech firms

While both roles involve technical support and similar certifications, the Computer Services Assistant typically handles basic hardware and software tasks in less complex environments. The IT Support Specialist often deals with more advanced troubleshooting and network issues in corporate settings. The roles are closely related but differ mainly in complexity and scope.

Is a computer services assistant help desk job entry level?

A computer services assistant help desk position is typically considered entry-level, requiring basic technical skills and customer service abilities. Many roles provide on-the-job training and do not require extensive prior experience or certifications, making it accessible for beginners in IT support.

What cities in California are hiring for Computer Services Assistant jobs?

Cities in California with the most Computer Services Assistant job openings:

Computer Services Assistant jobs near you

Hotel Guest Services Assistant - Part Time

Anaheim, CA • On-site

The Walt Disney Company
Amusement, Gambling, and Recreation • 10K+ employees
Learn more about The Walt Disney Companyexternal

$29.75/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Walt Disney Company rating

7.5

Company rating: 7.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

Job description

Want to help Guests check in to the Magic of Disney??

Apply to be a Guest Services Assistant where you will welcome and assist Guests checking in and out of hotel rooms! Creatively enhance their stay by providing information regarding Disneyland ® Resort services & activities as well as for the surrounding Southern California areas as needed.

Responsibilities :

  • Proactively engage and anticipate Guest needs, answer questions, provide directions and event schedules, and additional information regarding the Disneyland ® Resort and Hotels as needed

  • Meet the needs of Guests by providing outstanding Guest service at various locations including phone and face-to-face interaction?

  • Assist Guests during check-in and check-out

  • Provide guest service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality

  • Ability to use multiple devices throughout the day including iPads, iPhones, handheld radios, and desktop computers

  • Must feel comfortable handling large amounts of money and possess a high level of integrity

  • Must stay calm in highly stressful situations and stay knowledgeable of emergency procedures

  • Stationed at Front Desk to check-in Guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc

Basic Qualifications :

  • Ability to remain positive regardless of current task

  • Previous cash handling experience as well as proven computer proficiency while navigating through multiple computer applications

  • Ability to multi-task in a fast-paced and sometimes stressful working environment

  • Strong communication skills

  • Motivated to complete repetitious tasks while maintaining quality

  • Passion for serving others and proven problem-solving skills

  • Receptive to special requests

Preferred Qualifications:

  • Previous work experience in a Hotel/Front Desk environment

  • Proficiency in OPERA hotel property management system

  • Previous Leadership experience

  • Bilingual preferred

  • Full availability seven (7) days a week including days, nights, weekends, and holidays is preferred

Additional Information :

SCHEDULE AVAILABILTY

Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles.

SUBMITTING YOUR APPLICATION

After clicking " Apply Now " below, the employment application will open in a new window. Please complete ALL pages of the application by clicking " Next " on each page, then " Submit " on the final page.

KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles

The pay rate for this role in California is $29.75 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits .

Job ID: 1365754BR

Location: Anaheim,California

Job Posting Company: "Disneyland Resort"

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

What Walt Disney Company employees say

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Benefits

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About Walt Disney

Sourced by ZipRecruiter

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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