Computer Science Information Technology Jobs in Illinois

Job Summary:
Netrix Global, an award-winning provider of cybersecurity and IT services, is seeking a Sr IT Support Engineer to support enterprise endpoint management platforms. The role involves device lifecycle management, imaging support, application packaging, and providing technical support to internal and client employees.
Responsibilities:
• Perform SCCM device object management, including device imports, reimports, collections, and variable assignment
• Provide basic image troubleshooting, including: + Boot disk failures + System clock and BIOS/UEFI issues + Driver-related imaging errors
• Support Ticket Management and respond to service tickets, performing basic troubleshooting and administrative tasks
• App Packaging, test, and deploy applications for Windows and macOS environments
• Execute monthly patch deployments for classroom and lab systems to ensure security and stability
• Support backend administration of Microsoft Configuration Manager (SCCM), Jamf Pro, and Microsoft Intune
• Manage driver imports and updates within SCCM to support new and existing hardware
• Collect and analyze basic metrics from SCCM data, such as deployment success, device compliance, and patch status
• Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately
• Research, troubleshoot and resolve incidents in a timely manner and according to Netrix and client specific policies and standards
• Provide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivity
• Perform daily follow up on all assigned open incidents
• May Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Train users in the proper user of hardware and software
• Acquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to users
• Provide AV and/or Conference Room Support as needed per the client. (Training will be provided)
• Acquire and maintain a working knowledge of ITIL Incident and Change Management functions
• Develop, document and communicate procedures to resolve user problems
• Participate in internal and client projects as required
• Recommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client users
• Identify, research and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected
• Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations
• Attend staff and client meetings as required
• Participate in mandatory on-call rotation if required
• Follow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered.
Qualifications:
Required:
• 5 plus years of proven experience as a Computer Support Analyst or similar role as minimum
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Strong knowledge of computer systems, hardware, and software applications
• Proficiency in troubleshooting technical issues and providing timely solutions
• Excellent communication skills, both verbal and written
• Ability to work independently and collaboratively within a team environment
• Strong analytical and problem-solving skills
• Essential / Core Skills: Microsoft (Microsoft Configuration Manager) SCCM, Device object management - import, reimport, variable assignment, Driver imports, Metrics collection, App Packaging, Patch deployments
Preferred:
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
Company:
Netrix Global is an engineering-led IT consultant and managed service provider with over three decades of experience. Founded in 2007, the company is headquartered in Norcross, USA, with a team of 501-1000 employees. The company is currently Late Stage.