Computer Programming Online Jobs in Calgary, AB (NOW HIRING)

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

CSA Group has an immediate opening for an Inside Sales Representative.

Reporting to the Team Lead, Inside Sales, the Inside Sales Representative serves as an internal sales and customer contact for initial inquiries, project quotes and services. Supports the development of new accounts and the development of new opportunities within established accounts through service excellence. To support and promote continued growth of new business for CSA Group Standards products and services.

Responsibilities:

• Responsible for the profitable sales of CSA products and services to new and existing clients while providing exceptional customer service.
• Addressing unique regional needs to achieve revenue targets and expand the market for standards and related products and services.
• Creating sales quotes in support of standard products, services and training sales. Executes the sales of such from a variety of sources including inbound and outbound calls.
• Provides support to the Toronto office in terms of online store orders, sales emails, etc. to load balance and offset peak volumes.
• Maintains and develops ongoing strategic relationships with regional decision makers to grow the business. Planning and carrying regional business development activities and strategies ranging from cold calls, sourcing leads, and face-to-face meetings.
• Represents the CSA group at trade shows and conferences including presenting a professional corporate image while recognizing, developing and acting-on sales opportunities.
• Frequent analysis, problem solving, and reconciliation of transactions involving issuing returns and credits, collections and invoicing.
• Works seamlessly in a variety of software systems and applications including Microsoft Office 365, Sales Force, and Call-Centre technologies, etc.
• Ensures safe, secure and proper handling of customer financial records.
• Proposes system solutions and continuous improvement recommendations to Managers when necessary.
• Monitors and reports on activities and provides relevant management information.
• Attends regular training or events to maintain and develop relevant knowledge and skills.
• Performs as a divisional liaison for CSA employees providing product knowledge, access to standards, while promoting cross-divisional product and service opportunities.

Education:

Bachelors' degree in Business and/or Marketing is an asset.

Experience:

• 3-5 years of Sales or Marketing and Customer Service experience in Business to Business sales is preferred
• Minimum 2 years of experience with Sales and/or Customer Service is required to have a baseline knowledge of CSA products and services

Skills:

• Computer proficiency in Word, Excel, PowerPoint and CRM database applications - SAP, Salesforce are assets
• Interpersonal & Communication Skills with internal and external customers
• Strong verbal and written communication skills
• Strong customer service skills
• Problem solving ability required
• Detail oriented and able to handle multiple tasks
• Excellent time management skills
• Computer proficiency and analytical skills
• Fluency in French is a requirement for candidates hired for our Quebec office.
• Fluency in English is a requirement to meet the needs of our clients outside of Quebec.

Other Details:

Contract position up to 12 months

The typical hiring range for this position is $28.15 - $34.00 CADgross per hour. The actual base pay offered will depend on factors such as education, licenses, certifications and experience.

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Le Groupe CSA recherche des maintenant un(e) representant(e) des ventes internes.

Sous la responsabilite du chef d'equipe des ventes internes, le ou la representant(e) des ventes internes agit a titre de point de contact interne pour les demandes de renseignements, les soumissions de projets et les services. Il ou elle contribue a l'acquisition de nouveaux clients et a la creation de nouvelles occasions d'affaires aupres des clients existants grace a l'excellence du service. Il ou elle soutient et favorise la croissance continue des nouvelles affaires pour les produits et services lies aux normes du Groupe CSA.

Responsabilites :

• Assurer la vente rentable des produits et services du Groupe CSA aupres de clients nouveaux et existants tout en offrant un service a la clientele exceptionnel.
• Repondre aux besoins regionaux specifiques afin d'atteindre les objectifs de revenus et d'elargir le marche des normes et des produits et services connexes.
• Etablir des devis de vente pour soutenir les ventes de produits standard, de services et de formations. Realiser ces ventes a partir de diverses sources, y compris les appels entrants et sortants.
• Apporter un soutien au bureau de Toronto en ce qui concerne les commandes de la boutique en ligne, les courriels de vente, etc., afin d'equilibrer la charge de travail et de compenser les pics de volume.
• Entretenir et developper des relations strategiques continues avec les decideurs regionaux afin de faire croitre l'entreprise. Planifier et mener des activites et des strategies de developpement commercial regional, allant des appels a froid a la recherche de prospects, en passant par les rencontres en personne.
• Representer le Groupe CSA lors de salons professionnels et de conferences, notamment en presentant une image d'entreprise professionnelle tout en identifiant, developpant et concretisant les opportunites de vente.
• Effectuer regulierement des analyses, resoudre des problemes et effectuer le rapprochement des transactions liees a l'emission de retours et de credits, au recouvrement et a la facturation.
• Travailler de maniere fluide avec divers systemes et applications logicielles, notamment Microsoft Office 365, Salesforce et les technologies de centre d'appels, etc.
• Veiller au traitement sur, securise et approprie des dossiers financiers des clients.
• Proposer des solutions systeme et des recommandations d'amelioration continue aux gestionnaires lorsque cela est necessaire.
• Surveille et rend compte des activites et fournit des informations de gestion pertinentes.
• Participe regulierement a des formations ou a des evenements afin de maintenir et de developper ses connaissances et ses competences pertinentes.
• Agit en tant qu'agent de liaison divisionnaire pour les employes de CSA, en leur fournissant des connaissances sur les produits et l'acces aux normes, tout en promouvant les opportunites de produits et de services interdivisionnaires.

Formation :

Un baccalaureat en commerce et/ou en marketing est un atout.

Experience :

• Une experience de 3 a 5 ans en vente, en marketing ou en service a la clientele dans le domaine de la vente interentreprises est preferable
• Une experience minimale de 2 ans en vente et/ou en service a la clientele est requise pour acquerir une connaissance de base des produits et services de CSA

Competences :

• Maitrise de Word, Excel, PowerPoint et des applications de bases de donnees CRM - SAP et Salesforce constituent un atout
• Competences en relations interpersonnelles et en communication avec les clients internes et externes
• Solides competences en communication orale et ecrite
• Solides competences en service a la clientele
• Capacite a resoudre des problemes requise
• Souci du detail et capacite a gerer plusieurs taches simultanement
• Excellentes competences en gestion du temps
• Maitrise de l'informatique et esprit d'analyse
• La maitrise du francais est obligatoire pour les candidats embauches a notre bureau de Quebec.
• La maitrise de l'anglais est obligatoire pour repondre aux besoins de nos clients a l'exterieur du Quebec.

Autres details :

Poste contractuel d'une duree maximale de 12 mois

La fourchette salariale habituelle pour ce poste est de 28,15 $ a 34,00 $ CAD bruts de l'heure. Le salaire de base reel offert dependra de facteurs tels que la formation, les permis, les certifications et l'experience.