Computer Network Helpdesk Jobs in Toronto, ON (NOW HIRING)

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

The role: The Network Specialist is responsible for supporting and maintaining the organization’s enterprise network and voice infrastructure across on-premises and cloud environments.

Focused on performance, security, and reliability, the role involves proactive monitoring, troubleshooting, and executing maintenance activities to ensure stable operations. The Network Specialist will also help implement security controls, enhance network resilience, and develop standard procedures while collaborating with cross-functional teams to continuously improve network services.

Key Responsibilities

• Manage Network and Voice environment (on/off prem) as part of a team of Technology Specialists
• Configuration and administration of routing and switching equipment, hosted Teams Phones (Voice), Operator Connect, firewalls, SD-WAN solutions, load balancers and branch Wi-Fi
• Recommending, planning, and implementing Azure networking solutions
• Deploy networking solutions by using the Azure Portal and other methods, including PowerShell, Azure Command-Line Interface (CLI), and Azure Resource Manager templates (ARM templates)
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades, and collaborating with other specialists on network optimization
• Securing network systems by establishing and enforcing policies, and defining and monitoring access
• Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
• Execute defined maintenance plans as part of IT’s preventive strategy for the stability and reliability of our Infrastructure
• Design and implementation of new solutions and improving resilience of the current environment
• Support and administration of firewall environments in line with IT security policy
• Assist in building and maintaining standard operating procedures for all assigned technologies 

Knowledge, Skills, and Abilities

Network types & Technology Skills 

• Professional who has the subject-matter expertise in network and voice technologies and experience to be an effective internal consultant
• Expertise on LAN, WAN, VXLAN, WLAN, Wi-FI built on Cisco network infrastructure
• Expertise on managing Teams Phones platform, call queues, and Operator Connect hosted services
• Expertise in planning, implementing, and maintaining Azure networking solutions, including hybrid networking, connectivity, routing, security, and private access to Azure services
• Detail IP routing knowledge (OSPF, BGP, MPLS based IP VPN’s)
• Experience with Network Load Balancers and SD-WAN solutions
• Knowledge and hands on expertise on PaloAlto firewalls and Zero Trust Networking
• Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)
• Voice technologies: SIP, H323, SCCP, RTP protocols
• Voice codecs e.g. G711/G729
• CISCO IOS hands on expertise
• Virtual Server Technologies Expertise

Non-Technical Skills

• Able to prioritize and plan workload, in order to meet deadlines in a dynamic, fast-paced environment
• Strong interpersonal skills – ability to interact with and build effective relationships at all levels of management and staff
• Able to work with 3rd party vendors to ensure commitments are met and delivered on time.
• Service oriented and customer focused, with the enthusiasm and tenacity to meet goals and commitments of the team
• Comfort learning and adopting new digital tools, with an openness to using AIenabled technology to enhance productivity, accuracy, and the Member experience

Education, Designation & Experience

• 8 + years’ related industry/professional experience with implementing and managing technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution
• Network engineering diploma or equivalent
• CCNA, CCNP OR CCIE preferred
• Certified Azure Network Engineer preferred

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: $68,800.00 to $103,200.00 CAD

Office Location: Toronto Corporate Office - 3280 Bloor Street West or St. Catherines Office - 75 Corporate Park Drive

Toronto Corporate Office with the ability to travel to our St. Catharines office as needed. This is a hybrid work opportunity.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of one day per week in the office for purposeful meetings to collaborate, innovate, and build effective relationships with your team, your colleagues, and your leader, which is important to us.

What’s in it for you?

• We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success.
• We provide you with the tools and technology needed to delight your candidates and clients.
• You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.
• Hybrid work arrangements with in-person office time to collaborate, innovate, and build relationships with your colleagues.
• This is not your typical “corporate” job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working.  Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through thirdparty links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visit Protect yourself from job scams | Meridian.

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