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Computer Network Helpdesk Jobs in New York (NOW HIRING)

NAVA Software Solutions

Network Architect

Brooklyn, NY · On-site

$69 - $92.50/hr

In addition, the selected candidate will help deploy the new infrastructure and migrate the ... Bachelor's Degree or a Master's degree in computer science from an accredited college. * Hold ...

SOCOTEC

IT Intern

Manhattan, NY · On-site

$16.50 - $22/hr

... computer network and communication system issues, IT onboarding for new hires, responding to ... Ability to work independently but smart enough to know when to ask for help, take initiative, and ...

Socotec

IT Intern

Manhattan, NY · On-site

$16.50 - $22/hr

... computer network and communication system issues, IT onboarding for new hires, responding to ... Ability to work independently but smart enough to know when to ask for help, take initiative, and ...

Socotec

IT Intern

Manhattan, NY

$16.50 - $22/hr

... computer network and communication system issues, IT onboarding for new hires, responding to ... Ability to work independently but smart enough to know when to ask for help, take initiative, and ...

Socotec

IT Intern

Manhattan, NY · On-site

$16.50 - $22/hr

... computer network and communication system issues, IT onboarding for new hires, responding to ... Ability to work independently but smart enough to know when to ask for help, take initiative, and ...

CareTria

Helpdesk Tech Lead

Somerset, NJ · On-site

$21.25 - $28.50/hr

Install, modify, and repair computer hardware and software. * Test and repair faulty equipment ... Work with vendors to research and test new technologies * Assist Network and Systems Administration

CareTria

Helpdesk Tech Lead

Somerset, NJ

$21.25 - $28.50/hr

Install, modify, and repair computer hardware and software. * Test and repair faulty equipment ... Work with vendors to research and test new technologies * Assist Network and Systems Administration

SoftNice INC

Network Engineer

Jersey City, NJ

... cost-effective processes to help them provide strategic information solutions.Unlike most ... computer science or engineering, Additional Information All your information will be kept ...

Integrated Resources INC

Senior Network Engineer

Raritan, NJ · On-site

$106K - $145K/yr

... help log, prioritize and drive remediation of Risks in the environment Support of network base business projects Education: Minimum BS/BA in Computer Science or related field of study. An advanced ...

Messer Americas

Engineer Sr, Network

Bridgewater, NJ · On-site

$119K - $169K/yr

... level Helpdesk and regional IS support teams to provide training and knowledge for efficient ... Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related ...

Messer Americas

Engineer Sr, Network

Bridgewater, NJ · On-site

$119K - $169K/yr

... level Helpdesk and regional IS support teams to provide training and knowledge for efficient ... Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related ...

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Computer Network Helpdesk information

What is the difference between Computer Network Helpdesk vs Network Support Technician?

AspectComputer Network HelpdeskNetwork Support Technician
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, support centers, remote assistanceOn-site, troubleshooting network issues, server rooms
Employer & IndustryIT support companies, corporate helpdesksIT departments, networking service providers
Search & Comparison IntentYesYes

The Computer Network Helpdesk primarily handles user support, troubleshooting basic network issues, and providing remote assistance. In contrast, a Network Support Technician often performs more advanced network troubleshooting, configuration, and on-site repairs. While both roles require similar certifications and work in IT environments, the Helpdesk focuses on user-facing support, whereas the Technician deals with infrastructure and network hardware.

What cities in New York are hiring for Computer Network Helpdesk jobs? Cities in New York with the most Computer Network Helpdesk job openings:
Computer Network Helpdesk jobs near you
Network Engineer, Network Infrastructure

Network Engineer, Network Infrastructure

Major League Soccer

Manhattan, NY • On-site

Other

Medical, Dental, Vision, PTO

Posted 12 days ago

Job description

Overview
Major League Soccer is seeking a skilled and operationally focused Network Engineer to support the reliability, security, and performance of MLS's enterprise and event-driven network environments.
This role will work across MLS's League office, cloud, stadium and venue network operations, broadcast connectivity, match-day technology, and third-party network ecosystems. The Network Engineer will help maintain secure and resilient connectivity, support network and security infrastructure, assist with incident response, contribute to operational documentation, and participate in change control activities across MLS's complex sports and technology environment.
The ideal candidate is hands-on, detail-oriented, collaborative, and comfortable supporting both traditional enterprise networks and high-visibility live event environments.
Responsibilities
  • Support the operational health, availability, and performance of MLS enterprise, cloud, office, venue, and event-driven network infrastructure.
  • Assist with the implementation, maintenance, and troubleshooting of secure connectivity across headquarters, cloud environments, stadiums, venues, broadcast partners, and match-day operations.
  • Monitor network performance, availability, and security alerts using network monitoring, SIEM, and related operational tools.
  • Support match-day and high-profile event readiness by assisting with network validation, connectivity checks, escalation procedures, and operational support activities.
  • Support the configuration, monitoring, and troubleshooting of advanced network protocols, including BGP and multicast, to ensure reliable routing, venue connectivity, broadcast traffic delivery, and event-day network performance across MLS environments.
  • Help maintain secure network access for IoT devices, broadcast systems, officiating technology, third-party vendors, and other connected systems.
  • Troubleshoot routing, switching, firewall, VPN, wireless, DNS, proxy, and network access control issues across enterprise and venue environments.
  • Participate in the response to network incidents by gathering technical evidence, supporting triage, documenting findings, and helping restore services.
  • Support the operational stability of venue networks and secure connectivity for broadcast systems, officiating technology, business operations, and approved third-party services.
  • Develop and maintain accurate documentation, including network diagrams, configuration standards, troubleshooting guides, runbooks, and operational procedures.
  • Assist with network automation efforts, including documentation, testing, version control, and support for tools such as Python, Git, and NetBox.
  • Follow established change management processes for network and security modifications, including documenting changes, validating implementation steps, and supporting rollback planning.
  • Work with vendors, service providers, clubs, venues, and internal technology teams to support network infrastructure, connectivity, and security requirements.
  • Help validate vendor-provided solutions align with MLS technical, architectural, and security standards.
  • Participate in after-hours support, maintenance windows, match-day coverage, and occasional travel as needed.

Qualifications
Education and Experience
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or a related field, or equivalent practical experience.
  • 5+ years of experience supporting enterprise network infrastructure, network operations, or network security environments.
  • Experience supporting firewalls, routing, switching, VPN, wireless, DNS, network monitoring, and access control technologies.
  • Experience working in a fast-paced operational environment where reliability, documentation, and timely communication are critical.
  • Experience supporting live events, venues, broadcast environments, sports technology, or distributed office networks is a plus.

Required Skills
  • Strong working knowledge of network fundamentals, including routing, switching, TCP/IP, DNS, DHCP, VPNs, VLANs, NAT, and network segmentation.
  • Experience supporting next-generation firewalls, VPN platforms, network access control, IDS/IPS, proxies, ZTNA, and related security infrastructure.
  • Familiarity with technologies and platforms such as Palo Alto, Arista, Cisco, Meraki, NetBox, Python, and Git.
  • Working knowledge of Wi-Fi concepts and standards, including 802.11, RF fundamentals, wireless troubleshooting, and access point deployment considerations.
  • Ability to review network logs, security alerts, and telemetry from monitoring tools, SIEM platforms, firewalls, NAC, and endpoint security systems.
  • Familiarity with cloud networking concepts across AWS, Azure, or GCP is preferred.
  • Ability to troubleshoot technical issues methodically and document findings clearly.
  • Strong written and verbal communication skills, including the ability to explain technical issues to both technical and non-technical stakeholders.
  • Ability to work effectively in a collaborative team environment with internal teams, vendors, clubs, venues, and service providers.
  • Strong judgment, attention to detail, and commitment to operational discipline.
  • Ability to work non-traditional hours, including evenings, weekends, holidays, maintenance windows, and match-day support periods.
  • Ability to occasionally travel to MLS offices, venues, events, or partner location
  • Proficient with VPNs, network behavior, WAFs, NG firewalls, IAM, ZTNA, IDS/IPS, proxies, DNS, performance key indicators and network access control.
  • Working knowledge of Wi-Fi concepts and standards (e.g. 802.11, RF)
  • Ability to work effectively in a fast paced, team environment
  • Strong interpersonal skills and the ability to effectively communicate, both written and verbally
  • Demonstrated decision making and problem-solving skills
  • Ability to work non-traditional hours, including evenings, weekends, and holidays and to occasionally travel

Total Rewards
Major League Soccer offers a competitive starting base salary of $115,000 - $140,000, based on individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent. Our benefits package includes comprehensive medical, dental, and vision coverage, a $500 wellness reimbursement, and generous Holiday and PTO schedule to promote work-life balance. We also prioritize career and professional development, offering on-the-job training, feedback, and ongoing educational opportunities.
Major League Soccer believes in the value of in-person collaboration to support teamwork, creativity, and connection. Employees in this role are expected to work a four (4) day in-office schedule, with the flexibility to work remotely one (1) day each week, based on business and department needs.
Major League Soccer is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Major League Soccer is committed to providing reasonable accommodations to individuals with disabilities throughout the application and hiring process, as well as during employment. Applicants who require an accommodation may contact Human Resources to request assistance.
Join our team and help support the growth and success of Major League Soccer.

Apply