Computer Information Systems Jobs in Inkster, MI

Job Summary:
InterSources Inc is a Certified Diverse Supplier that offers innovative solutions for Digital Transformations across various industries. The Technical Support 3 position involves providing technical expertise in diagnosing and resolving hardware and software issues, leading teams, and supporting agency end users to maximize productivity.
Responsibilities:
• Communicate effectively, both orally and in writing, with users, unit staff and Managers
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software
• Analyze operational problems
• Investigate alternative solutions and potential risk
• Initiate corrective action
• Record and report status
• Teach and assist other staff and users
• Project management
• Server support
• Telecommunications support
• Database systems support
• Enforce security standards
• Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
• Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
• Serve as technical experts providing support to other technicians.
• Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
• Administers and implements automated data processing systems and computer application programs.
• Provide planning, design, and implementation of computer hardware, software, and network components.
• Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in DTMB.
• Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
• Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards.
• Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
• Maintains records and prepares reports and correspondence related to the work.
• Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
• Administer network groups, users and rights associations.
• Monitor and maintain local server back up systems.
• Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
• Setup, support, test and troubleshoot print servers.
• On-site support for installation of Telecommunication hardware.
• Install and troubleshoot wiring and associated devices including transceivers, switches, hubs and routers.
• Provide for the updating of patches and virus repair.
• Seek out and attend relevant technical training.
• Attend special training sessions required by client sites to provide complete IT service.
• Carry out the directives of Management in support of providing customer service to clients of DTMB.
Qualifications:
Required:
• Possession of a Bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics
• Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11
• Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
• Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.