Job Title: Epic Administrator
Location: Remote (Yale)
Employment Type: Direct Hire
Schedule: Monday–Friday | 8:00 AM – 5:00 PM (with on-call support)
Job Summary
We are seeking a skilled Epic Administrator to support system maintenance, upgrades, and ongoing optimization of the Epic environment. This role involves hands-on support for Epic Hyperspace, troubleshooting system issues, and ensuring smooth performance across virtual desktop environments. The ideal candidate should be comfortable working in a remote setup while being available for after-hours and on-call support.
Key Responsibilities
- Support Epic system upgrades, maintenance activities, and deployments
- Provide technical support for Epic Hyperspace client environments
- Troubleshoot system, application, and connectivity issues
- Manage and support VDI environments such as Citrix and VMware Horizon
- Participate in after-hours maintenance windows and weekend upgrades
- Provide 24/7 on-call support via pager/phone as required
- Ensure system stability, performance, and security compliance
- Collaborate with internal IT teams and stakeholders for issue resolution
Required Qualifications
- Epic Client System Manager Certification (Required at submission)
- Bachelor’s degree in Information Systems, Business Management, or related field
- 1–2 years of relevant experience supporting Epic environments
- Hands-on experience with Epic Hyperspace (upgrades, deployment, troubleshooting)
- Experience with Citrix / VMware Horizon / VDI environments
- Strong problem-solving and communication skills
- Ability to work flexible hours, including after-hours and weekends
Compensation
- Starting Salary: $82,742.40 annually (based on experience)
Additional Information
- Fully remote role (Yale)
- On-call support required (24/7 rotation)
- After-hours and weekend availability is expected
Restricted States (Not Eligible)
Candidates must not be located in:
Alaska, California, Colorado, Connecticut, Washington DC, Hawaii, Massachusetts, Nevada, New York, Oregon, Vermont, Washington
Company Description
LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.