Develop and use automated tools to implement solutions. * Peer mentoring to Tier I agents. * Review incoming requests, both computer generated and verbal, then sort, code and take initiative to ...
New
Develop and use automated tools to implement solutions. * Peer mentoring to Tier I agents. * Review incoming requests, both computer generated and verbal, then sort, code and take initiative to ...
New
Develop and use automated tools to implement solutions. * Peer mentoring to Tier I agents. * Review incoming requests, both computer generated and verbal, then sort, code and take initiative to ...
New
Develop and use automated tools to implement solutions. * Peer mentoring to Tier I agents. * Review incoming requests, both computer generated and verbal, then sort, code and take initiative to ...
New
... solutions or may provide expertise to solve first and second tier technical support issues for end ... Review incoming requests, both computer generated and verbal, then sort, code and take initiative ...
... solutions or may provide expertise to solve first and second tier technical support issues for end ... Review incoming requests, both computer generated and verbal, then sort, code and take initiative ...
... solutions or may provide expertise to solve first and second tier technical support issues for end ... Review incoming requests, both computer generated and verbal, then sort, code and take initiative ...
... solutions or may provide expertise to solve first and second tier technical support issues for end ... Review incoming requests, both computer generated and verbal, then sort, code and take initiative ...
That is how we supply our clients with cutting-edge solutions and services. We are seeking a ... Ability to design and present computer-generated outcome analysis information in order to provide ...
That is how we supply our clients with cutting-edge solutions and services. We are seeking a ... Ability to design and present computer-generated outcome analysis information in order to provide ...
That is how we supply our clients with cutting-edge solutions and services. We are seeking a ... Ability to design and present computer-generated outcome analysis information in order to provide ...
That is how we supply our clients with cutting-edge solutions and services. We are seeking a ... Ability to design and present computer-generated outcome analysis information in order to provide ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
Quality Assurance Specialist
Suffolk, VA · On-site
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
Quality Assurance Specialist
Suffolk, VA · On-site
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
Quality Assurance Specialist
Norfolk, VA · On-site
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
Quality Assurance Specialist
Norfolk, VA · On-site
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
MI Technical Solutions is a Women-Owned Small Business (WOSB) comprised of a broad range of ... Sufficient computer skills, including database and records management * Excellent analytical ...
Computer Generated Solutions information
What is the difference between Computer Generated Solutions vs Customer Service Representative?
| Aspect | Computer Generated Solutions | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires technical or business certifications, relevant training | High school diploma or equivalent, customer service training |
| Work Environment | Call centers, remote support, technical support settings | Call centers, retail, office environments |
| Industry Usage | Business process outsourcing, IT services, technical support | Retail, telecommunications, finance, healthcare |
| Common Search/Comparison | Often compared for support roles, outsourcing, technical jobs | Customer interaction, support skills, client communication |
Computer Generated Solutions and Customer Service Representatives both operate in customer support environments, but differ mainly in credentials and work scope. Computer Generated Solutions often involve technical or specialized support roles, while Customer Service Representatives focus on direct customer interaction. Understanding these differences helps job seekers find roles aligned with their skills and career goals.
What job categories do people searching Computer Generated Solutions jobs in Suffolk, VA look for?
The top searched job categories for Computer Generated Solutions jobs in Suffolk, VA are:
What cities near Suffolk, VA are hiring for Computer Generated Solutions jobs?
Cities near Suffolk, VA with the most Computer Generated Solutions job openings:
Service Desk RDM Tier II Technician
Norfolk, VA • On-site
Leidos •
IT Services • 10K+ employees10,000+ employees
8.3
Based on 152 frontline employees who took The Breakroom Quiz
80th of 499 rated business services
People enjoy working here
Good employer
Recommended by students
Recommended by parents
Respectful managers
Full-time
Posted 3 days ago
New
Job description
The SMIT Service Desk RDM Tier II Team has an opening for an experienced technician to work in our Norfolk VA office. This team receives escalated issues from Tier I and provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. They manage network devices in addition to end user machines, such as printers and scanners. In doing so, they utilize advanced server-based tools and also conduct research and create new knowledge articles.
As a Service Desk RDM Technician, you will:
Basic Qualifications
Preferred Qualifications
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
August 25, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
As a Service Desk RDM Technician, you will:
- Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
- Develop and use automated tools to implement solutions.
- Peer mentoring to Tier I agents.
- Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
- Demonstrate excellent phone and email support with effective verbal and written communication skills.
- Following standardized work instructions and documenting work completed according to established policy.
- Resolve problems independently or collaborate with team mates to resolve issues.
- Interacts with higher-tier specialty organizations, i.e., Engineering and Network Operations.
- Collaboration with customer and industry partners to solve complex problems.
- Demonstrate critical thinking skills to quickly understand complex systems.
- Work on many tasks simultaneously in a high-pressure environment.
- Interact with individuals on all organizational levels.
- Develop and strengthen peer mentoring skills.
Basic Qualifications
- High school education or equivalent and 2-4 years of relevant IT experience, or equivalent combination of experience and college level education.
- Minimum of 6 months of tenure with the NMCI Service Desk in good standing.
- 8570 IAT II certification, such as CompTIA Security +CE or equivalent.
- Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
- Superior skills in both written and verbal communication.
- Proficiency with Microsoft PowerShell.
- Strong problem-solving skills.
- Advanced knowledge of computer and networking technology.
- Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
- Understands NMCI internal structure, processes and tools.
- Able to effectively utilize ticketing and Knowledge Management System.
- Must be a US Citizen.
- Able to work assigned shifts as needed, including overnights and weekends.
- Proactive learner who takes ownership of their own growth and career development.
Preferred Qualifications
- Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk.
- 2 years of experience on NMCI Service Desk in good standing.
- Microsoft AZ-900 and/or AZ-104 certifications.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:
August 25, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Sourced by ZipRecruiter
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Reston, VA, US
