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Computer Desktop Support Jobs in Wichita, KS (NOW HIRING)

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our ... Associate's degree (or equivalent) in Computer Science, Information Technology, or a related ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our ... Associate's degree (or equivalent) in Computer Science, Information Technology, or a related ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our ... Associate's degree (or equivalent) in Computer Science, Information Technology, or a related ...

MCI Careers

Desktop Support Technician

Wichita, KS · On-site

$15 - $19.25/hr

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our ... Associate's degree (or equivalent) in Computer Science, Information Technology, or a related ...

IdeaTek

IT Desktop Support Analyst - Entry Level

Wichita, KS · On-site

$20.75 - $28/hr

IdeaTek is looking for an IT Desktop Support Analyst who's ready to dive in, take ownership, and ... College degree in IT, computer science, or related coursework * Ability to calmly listen and ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

... , help desk, desktop support, or a related role. * Working knowledge of Windows operating systems and common business applications. * Basic understanding of computer hardware and networking ...

Worldwide TechServices

Dynamic PC Support

Wichita, KS · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

Worldwide TechServices

Dynamic PC Support

Wichita, KS · On-site

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

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Computer Desktop Support information

See Wichita, KS salary details

$12

$21

$35

How much do computer desktop support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for computer desktop support in Wichita, KS is $21.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.85 per hour, depending on experience, location, and employer.

What is the difference between Computer Desktop Support vs Computer Network Support?

AspectComputer Desktop SupportComputer Network Support
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentIndividual user devices, desktops, laptopsNetwork infrastructure, servers, routers
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Computer Desktop Support focuses on troubleshooting and maintaining individual user devices like desktops and laptops, ensuring smooth operation for end-users. In contrast, Computer Network Support deals with network infrastructure, including servers, routers, and switches, to maintain connectivity and network security. While both roles require technical certifications and are vital in IT support, Desktop Support emphasizes user device issues, whereas Network Support centers on network systems and infrastructure.

How do I get into computer desktop support?

To enter computer desktop support, develop technical skills in operating systems, hardware, and software troubleshooting, often through certifications like CompTIA A+ or relevant training. Gaining experience with help desk software and customer service is also valuable, and many roles require a high school diploma or equivalent, with some employers preferring an associate degree.

Is computer desktop support a good entry level job?

Computer desktop support is often considered a good entry-level job because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic knowledge of operating systems and may lead to advanced IT roles with additional certifications like CompTIA A+ or Network+.
Infographic showing various Computer Desktop Support job openings in Wichita, KS as of September 2026, with employment types broken down into 8% Internship, 69% Full Time, and 23% Part Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $43,824 per year, or $21.1 per hour.

Desktop Support Technician

Wichita, KS • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$15 - $19.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're looking for a customer-focused and technically skilled Desktop Support Technician to join our IT team. In this role, you'll provide both on-site and remote technical support, ensuring employees have the tools and technology they need to perform at their best. You'll serve as the first point of contact for IT support, diagnosing and resolving hardware, software, networking, and telephony issues while delivering exceptional customer service. This is an excellent opportunity for someone who enjoys troubleshooting, collaborating with others, and contributing to the continuous improvement of our IT environment.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilites:

  • Provide first-line technical support for hardware, software, networking, and telephony-related issues.
  • Diagnose, troubleshoot, resolve, and follow up on technical incidents in a timely manner.
  • Install, configure, maintain, and upgrade desktop computers, laptops, peripherals, and other IT equipment.
  • Install, configure, and maintain operating systems and business applications.
  • Manage desktop hardware and software assets, ensuring inventory and software licensing records remain accurate and up to date.
  • Support end users both remotely and on-site across the organization.
  • Escalate complex technical issues to senior IT support or engineering teams when required.
  • Coordinate with supervisors and IT teams to support new technology deployments, upgrades, and infrastructure projects.
  • Maintain clear documentation of incidents, resolutions, assets, and technical procedures.
  • Assist with user training and provide guidance on technology best practices.
  • Perform additional duties as assigned.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Previous experience in Desktop Support, IT Help Desk, or a similar technical support role.
  • Strong troubleshooting and problem-solving skills with the ability to research and resolve complex technical issues.
  • Working knowledge of Windows operating systems, desktop hardware, software installation, networking fundamentals, and telephony systems.
  • Experience with hardware installation, configuration, maintenance, and asset management.
  • Ability to plan, document, and execute technical tasks and projects effectively.
  • Excellent written and verbal communication skills.
  • Strong customer service, interpersonal, and organizational skills.
  • Demonstrated ability to work independently while managing multiple priorities.
  • Associate's degree (or equivalent) in Computer Science, Information Technology, or a related technical field, or an equivalent combination of education and practical experience.
  • CompTIA A+, Network+, Server+, Security+, Microsoft Certified Professional (MCITP), or similar certifications are advantageous but not required.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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