Job Overview:
Requirement/Must Have:
- Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator.
- Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team.
Responsibilities:
- Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items.
- Create and enhance complex Service Catalog items.
- Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
- Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design.
- Create, configure, and maintain ServiceNow reports and dashboards to provide actionable insights to key stakeholders.
- Author clear, concise technical and process documentation utilizing the ServiceNow Knowledge Base module.
Nice to Have:
- Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
- ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.
Skills:
- Strong, technical knowledge, and implementation experience with ITSM (Incident, problem, change, knowledge, and catalog/request management).
- Working knowledge and experience with CSM (Customer Service Management).
- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI Policies, and integration protocols (REST/SOAP).
- Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
Qualification And Education:
- Proven ability to work independently, manage time effectively, and drive assignments/projects through to successful completion.
- Excellent written and verbal communication skills, with a talent for drafting clear business correspondence and technical documentation.
- Exceptional customer service skills with the ability to respond to sensitive, critical, or high-pressure issues.
- A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.
- Highly organized, flexible and capable of prioritizing tasks in a fast-paced environment.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.