Complex Store Manager Jobs in Lakeland, FL (NOW HIRING)

Company Description

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.

At Ayr, our strength lies in our people. We’re re-imagining how we work across every part of our business, and we’re looking for builders and doers to roll up their sleeves and help shape what’s next.

The cannabis industry is fast-moving, complex, and full of opportunity. Together, we’re not only shaping a company, but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.

For more information, please visit www.ayrwellness.com.

Job Summary

The Store Manager is responsible for overseeing all aspects of daily operations, including team management, operations, customer service, compliance, sales, safety, and security.

Duties and Responsibilities

• Manage all aspects of the day-to-day operations of the retail dispensary / store, including sales, inventory management, staffing, and customer service.
• Monitor sales trends, customer feedback, and competitor activity to identify opportunities for improvement and growth.
• Hire, coach, develop, and lead a team of budtenders, inventory associates, assistant managers, ensuring they have the knowledge and resources needed to provide excellent customer service.
• Partner with Retail VP and/or Market GM to develop and implement sales strategies to drive revenue and achieve sales goals, including promotions, events, and product displays.
• Ensure compliance with all local and state regulations governing the sale of cannabis products, including licensing requirements, age restrictions, and product labeling.
• Resolve customer complaints or issues in a timely and professional manner
• Stay informed about cannabis products, industry trends, and regulatory changes to provide accurate information and recommendations to customers.
• Develop and implement operational procedures to optimize efficiency and productivity.
• Administer routine audits to maintain the accurate inventory of all cannabis products. 
• Manage daily financial reporting requirements.  
• Develop and maintain and schedule of all dispensary staff including budtenders, inventory, supervisors, and managers.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready

Qualifications

• 4+years’ retail store management experience.
• Successful track record in achieving Sales, ADS, Customer Service, employee retention goals.

Education

    High School Diploma or GED required

Experience

• 4+ years Retail Management Experience
• Cannabis experience a plus

Knowledge, Skills and Abilities

Customer Obsessed AYR: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.

Building Effect teams: Blends people into teams as necessary to deliver results; creates strong morale and team spirit that fosters a culture of excellence; shares successes and opportunities for improvement in terms of the whole team; creates a feeling of belonging and value in the team and in the Company.

Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.

Functional/Technical skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.

Direct reports

Manages department within a function with authority to hire/terminate

Working conditions

• Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. 
• Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors.

Physical requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms.  Must be able to exchange accurate information about product offerings. 
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines. 
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register. 
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary. 
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.