Complex Operations Manager Jobs in Urbandale, IA

At Basepoint Building Automations, we’re driven by innovation, collaboration, and the belief that technology should make buildings — and the people in them — perform at their best.

We are Problem-solvers. Innovators. Builders. Collaborators. Technicians. Engineers. Thinkers. Learners. Leaders. We’re passionate about turning complex systems into simple, sustainable solutions that make a real impact.

We believe in teamwork, continuous learning, challenging projects, and celebrating success together. Sound like you? We’re looking for a Director of Field Operations, Des Moines, Iowa.

Job Summary

The Director of Field Operations, Controls leads the field operations leadership structure for Controls across three geographically organized regions: Cedar Rapids, Des Moines, and Kansas City. This role is responsible for building, developing, and leading Regional Field Operations Managers and Commissioning Managers, who oversee technicians’ day-to-day work. The Director ensures field leaders and their teams are properly prepared, trained, supported, and aligned to safely execute projects and service work, meet customer and project expectations, and strengthen field execution as the organization continues to mature its regional operating model.

Responsibilities

• Lead Controls field operations, ensuring field leaders and their teams are prepared, trained, and supported to safely and successfully execute projects and service work.
• Build and refine the regional field operations structure across Cedar Rapids, Des Moines, and Kansas City, including manager roles, regional boundaries, leadership routines, and core operating processes.
• Develop and coach Regional Field Operations Managers and the Commissioning Managers as field leaders, with emphasis on accountability, workforce planning, technician development, and consistent execution across regions.
• Promote and protect a safety-first culture in which no schedule, margin, or customer commitment takes priority over technician safety.
• Oversee field execution quality for installation, commissioning, integrated controls, and security solutions, ensuring work consistently meets defined standards and customer expectations.
• Manage workforce capacity, workload, labor forecasting, and resource planning across regions in partnership with field leaders, Customer Care, and other business partners to support project execution, service demands, and efficient deployment of shared field labor.
• Serve as a primary point of contact with union leadership on workforce capacity, technician classifications, apprenticeship pipelines, training programs, and related field labor considerations.
• Monitor field performance, productivity, rework, and quality outcomes; identify root causes and implement continuous improvement actions to strengthen execution and customer satisfaction.
• Develop and maintain structured training, career paths, and skills tracking to support technician growth and visibility into workforce capabilities.
• Establish, maintain, and improve commissioning standards and processes so commissioning is delivered consistently as a core field capability.
• Develop departmental goals, performance metrics, budgets, and operational plans that align Field Operations with business objectives.
• Foster close collaboration across Controls, Customer Care, Service, Sales, Engineering, Project Management, and other business partners to align field resources, schedules, expectations, shared labor needs, and project outcomes.
• Support consistent operation of the Field Advisory Forum, ensuring field concerns are heard, evaluated, and translated into visible improvements where appropriate.
• Perform other duties and responsibilities as assigned.

Requirements

• Bachelor’s degree in construction management, engineering, business, or a related field preferred or equivalent relevant experience.
• Minimum of 10 years of progressive experience in controls, building automation, field operations, construction operations, or a closely related technical field.
• Minimum of 5 years of leadership experience managing field operations teams, technicians, supervisors, or other technical personnel.
• Strong understanding of controls installation, commissioning, service coordination, integrated controls, and security solutions.
• Demonstrated ability to lead a safety-first field culture and ensure compliance with company safety expectations, jobsite requirements, and applicable regulations.
• Experience with labor planning, workload management, resource forecasting, productivity tracking, and field performance metrics.
• Ability to establish and improve operational standards, processes, training programs, and technician development pathways.
• Proven ability to collaborate effectively with Sales, Engineering, Project Management, Service, and other business partners to support successful project execution and customer outcomes.
• Strong business acumen, including experience supporting departmental goals, budgets, operational plans, and continuous improvement initiatives.
• Excellent communication, interpersonal, coaching, and conflict-resolution skills with the ability to work effectively across all organizational levels.
• Results-oriented leader with strong accountability, ownership, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn and effectively use company systems, project tools, and reporting platforms.

Physical Requirements

• Valid driver's license and ability to operate a motor vehicle for business travel.
• Ability to travel regularly between multiple client and office locations.
• Capability to walk through various work environments including offices, warehouses, and field location.
• Ability to work in various environmental conditions including outdoor settings when visiting job sites.
• Capability to communicate effectively in person, by phone, and through digital platforms.

Why Basepoint Building Automations:

Basepoint was built on the belief that the best companies are owned by the people who show up every day to do the work.  As an employee-owned building automation company, we approach every project with a long-term mindset, shared accountability, and pride in doing the work right. Our people are owners, which means higher standards, stronger teamwork, and a long-term mindset. When the company succeeds, we all succeed—and that shows up in how we work every day. When you join Basepoint, you’re not just taking a job, you’re helping build something you own.