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Complex Operations Manager Jobs in Matthews, NC (NOW HIRING)

Floor & Décor

Operations Manager

Lowell, NC · On-site

Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence * Assist ... Ability to perform in a high volume, highly complex location * Ability to demonstrate initiative ...

McKesson

Revenue Operations Manager

Concord, NC · On-site

Role Summary The Revenue Operations Manager,NAPDis responsible fordriving predictable, disciplined revenue execution across a complex distribution sales environment. This role owns pipeline health ...

McKesson

Revenue Operations Manager

Concord, NC

Role Summary The Revenue Operations Manager,NAPDis responsible fordriving predictable, disciplined revenue execution across a complex distribution sales environment. This role owns pipeline health ...

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Complex Operations Manager information

See Matthews, NC salary details

$29.1K

$59.6K

$111.4K

How much do complex operations manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for complex operations manager in Matthews, NC is $59,634.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $72,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a complex operations manager?

To thrive as a Complex Operations Manager, you need strong leadership, analytical thinking, process optimization expertise, and a relevant degree (often in business, engineering, or operations management). Familiarity with ERP systems, Lean Six Sigma certification, and advanced data analysis tools are typically required. Exceptional communication, problem-solving, and adaptability help you manage diverse teams and drive continuous improvement. These skills ensure operational efficiency, effective resource management, and the ability to navigate and resolve multifaceted challenges in dynamic environments.

What are some common challenges faced by a complex operations manager, and how can they be effectively addressed?

A Complex Operations Manager often navigates challenges such as coordinating cross-functional teams, managing shifting priorities, and ensuring smooth communication among multiple departments. Balancing operational efficiency with strategic goals requires adaptability and strong problem-solving skills. Proactive planning, clear delegation, and regular team meetings can help address these challenges, while leveraging data-driven decision-making ensures continuous improvement. Building strong relationships with stakeholders also supports smoother operations and more effective issue resolution.

What is the difference between Complex Operations Manager vs Operations Supervisor?

AspectComplex Operations ManagerOperations Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonUsually requires a high school diploma or associate degree; some roles prefer management or business courses
Work EnvironmentOversees multiple departments or locations, managing complex processes and teamsManages daily operations within a specific team or department
Employer & Industry UsageCommon in manufacturing, logistics, and large-scale service industriesFound across various industries, including retail, manufacturing, and healthcare

The Complex Operations Manager focuses on overseeing multiple complex processes and teams, often requiring advanced certifications and strategic planning. In contrast, the Operations Supervisor handles daily operational tasks within a specific area, with less emphasis on certifications. Both roles are vital in ensuring smooth operations but differ mainly in scope and level of responsibility.

What does a complex operations manager do?

A Complex Operations Manager oversees the daily operations of multiple departments or business units within a large organization or facility. Their role involves coordinating resources, streamlining processes, and ensuring that all teams work efficiently to meet organizational goals. They often manage budgets, implement policies, resolve operational issues, and lead cross-functional teams. This position requires strong leadership, problem-solving, and organizational skills to handle complex and dynamic environments.
What job categories do people searching Complex Operations Manager jobs in Matthews, NC look for? The top searched job categories for Complex Operations Manager jobs in Matthews, NC are:
Complex Operations Manager jobs near you

Document Exam Operations Manager - Global Trades

US Bank

Charlotte, NC • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

U.S. Bank rating

8.2

Company rating: 8.2 out of 10

Based on 360 frontline employees who took The Breakroom Quiz

52nd of 170 rated banks

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job DescriptionShape your future - and ours

At U.S. Bank, we're committed to helping our customers and businesses thrive through expertise, innovation, and operational excellence. We're seeking an experienced Operations Manager to lead a critical function within our Global Trade and Standby Services (GTSS) organization.

This role oversees the Document Examination (DOC EXAM) team within Trade Finance, ensuring the accurate review and processing of documents associated with international letters of credit. As a leader, you'll drive operational performance, build a strong team culture, and partner across the business to deliver exceptional service while maintaining compliance with international trade standards.

What You'll Do

As an Operations Manager, you will:

  • Lead a team of approximately 10-12 document examination specialists responsible for reviewing trade finance documents against letters of credit.

  • Co-manage a broader organization of 25-30 employees alongside peer leaders while ensuring consistency and operational effectiveness across the function.

  • Drive service quality, productivity, risk management, and regulatory compliance within a complex operational environment.

  • Coach, develop, and motivate employees by setting clear expectations, providing ongoing feedback, and fostering accountability and professional growth.

  • Collaborate with internal partners to improve operational processes, enhance efficiencies, and support strategic business initiatives.

  • Serve as a key leader and subject matter resource within the Trade Finance organization, helping shape long-term operational success.

Why This Role Is Exciting

  • Lead a highly specialized team that plays an essential role in global trade transactions.

  • Join a collaborative leadership group responsible for shaping the future of the Document Examination function.

  • Influence operational strategy, process improvements, and employee development within a critical business area.

  • Work with industry professionals in a complex and rewarding trade finance environment.

  • Opportunity to make a long-term impact while building a meaningful career with U.S. Bank.

Location & Schedule

  • Hybrid 3+ days in Charlotte

  • Monday - Friday 8am - 5pm local time

What We're Looking For

The ideal candidate is a strategic, people-focused operations leader who combines trade finance expertise with a strong record of team leadership.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Typically eight or more years of relevant experience

  • Prior experience leading and developing teams in an operations environment

Preferred Skills/Experience

  • Experience in Trade Finance, including knowledge of Letters of Credit and document examination processes.

  • Understanding of international trade standards and operational risk considerations.

  • Demonstrated success managing complex operations and multiple priorities simultaneously.

  • Strong leadership, organizational, and project management capabilities.

  • Ability to think strategically while driving day-to-day execution and operational excellence.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

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Benefits

Hours and flexibility

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

Social media

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