Complex Operations Manager Jobs in Lexington, MA

About Rhapsody: 
Healthcare is innovating fast and AI is accelerating the pace. But AI is only as good as the data it can securely access. Today, moving data between providers, payers, and digital health innovators is still harder than it should be, and inconsistent data quality creates risk, rework, and stalled initiatives.

Our mission is to accelerate innovation by reducing the burden of data access and data quality so teams can build, deploy, and scale solutions with confidence. Rhapsody provides behind-the-scenes interoperability and data quality foundation that helps information move reliably between systems, across formats, and at the speed modern healthcare demands.

Most people won’t ever see our products during a medical visit (that’s infrastructure). Think of Rhapsody as the connective tissue and increasingly, the “data readiness” layer that enables digital transformation, analytics, and AI initiatives by making data accessible, trustworthy, and actionable.

If you want to help solve one of healthcare’s hardest problems, turning fragmented data into safe, usable information—apply at rhapsody.health.

About the Role:

We are looking for a hands-on, people-oriented Sales Operations Manager to work side-by-side with our sales leaders and reps. This is not a systems or analytics-heavy role — we have those covered. What we need is someone who thrives on making sales teams more effective: cleaning up the pipeline, building and improving processes, creating training and documentation, and being a trusted operational partner to sales leadership day-to-day. 

At Rhapsody, we are an AI-first company, meaning we actively use and embrace artificial intelligence to enhance how we work, collaborate, and deliver. We expect our team members to be open to adopting AI tools in their roles, continuously exploring ways to work smarter, improve efficiency, and drive innovation while maintaining high standards of quality, security, and ethical responsibility.

Key Responsibilities:

Sales Leadership Partnership 

• Act as a dedicated operational partner to sales managers and leaders — joining pipeline reviews, forecast calls, and team meetings to understand where the team is struggling and help solve it 

• Help sales leaders identify patterns in their pipeline and team behavior that indicate process gaps or coaching opportunities 

• Support onboarding of new sales hires by facilitating process walkthroughs and ensuring they ramp quickly on how we sell 

• Serve as a sounding board and thought partner for sales leaders as they make decisions about territory, coverage, and team structure 

Pipeline Hygiene & Inspection 

• Own and enforce pipeline hygiene standards — ensuring opportunities are accurately staged, properly documented, and consistently maintained in the CRM 

• Run regular pipeline reviews and audits; proactively flag stale deals, data gaps, and forecast risks to sales leadership 

• Work directly with reps to coach CRM discipline and reinforce best practices around deal documentation and stage progression 

• Partner with our data analyst on light reporting needs — pulling pipeline snapshots, deal aging reports, and coverage analysis to support weekly and monthly reviews 

Process Documentation & Improvement 

• Document existing sales processes end-to-end, from prospecting through close, creating a clear and accessible playbook for the team 

• Identify process gaps and inconsistencies; lead cross-functional working sessions to align on improvements and get buy-in from stakeholders 

• Translate complex processes into simple, practical guides and training materials that reps actually use 

• Own the ongoing maintenance of process documentation — keeping it current as the business evolves 

Training & Enablement 

• Design and deliver process-focused training sessions for new and existing sales reps — covering selling methodology, CRM usage, and deal management expectations 

• Build a culture of operational excellence by reinforcing process standards in a way that is collaborative, not policing 

• Coordinate with sales managers to identify knowledge gaps and build targeted enablement to close them 

• Develop quick-reference tools (cheat sheets, job aids, templates) that help reps execute the right behaviors in the flow of their day 
  

AI:

• Transforms workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices across teams to drive efficiency and consistency.
• Leads AI adoption by coaching others, identifying high-impact use cases, and balancing experimentation with governance and quality standards.

Qualifications 

Required 

• 3–6 years of experience in Sales Operations, Sales Enablement, or a similar role working directly with sales teams 

• Demonstrated ability to build trusting relationships with salespeople and sales leaders — you know how to earn credibility on the floor 

• Strong process documentation skills — able to take a messy, undocumented process and turn it into something clear, practical, and scalable 

• Experience managing pipeline hygiene and running pipeline review processes in a CRM environment (Salesforce preferred) 

• Comfortable facilitating training sessions and coaching reps on process and tool adoption 

• Highly organized with strong attention to detail; able to manage multiple projects without dropping the ball 

• Excellent written and verbal communication — you can explain complex processes simply and get people on board 

Preferred 

• Experience at a B2B SaaS or technology company 

• Background in sales enablement, sales training, or sales coaching 

• Familiarity with sales methodologies (e.g., MEDDIC, SPIN, Challenger, Command of the Message) 

• Exposure to working alongside a dedicated RevOps, CRM admin, or data/analytics function 
  

Rhapsody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

The expected pay range for this position is $120,000 – $150,000 USD annually, representing the anticipated base salary range for a full-time, exempt hire. Actual compensation will vary based on factors such as experience, skills, and work location.

This role is also eligible for a discretionary annual bonus based on company and individual performance, as well as participation in Rhapsody’s comprehensive benefits program, which includes health coverage, retirement savings, paid time off and other programs that support your overall well-being.

What we have to offer you:

• Comprehensive benefits package on day 1 (medical, dental, vision, life, disability) 

• 401k with a generous company match 

• Unlimited PTO, sick time & volunteer days 

• An innovative, inclusive, and fun work environment 

• Continuous learning and development opportunities