Complex Operations Manager Jobs in Fresno, CA (NOW HIRING)

Job Description
Administrative assistant
Salary Range: $23.86
Department: Operations
Location: King's Headquarters (In-Person)
Reports to: King's Operations Manager
Position Summary
The Administrative Assistant supports the effective management of departmental resources and works collaboratively with the Operations Manager and Field Supervisors to achieve the department's mission. The Administrative Assistant ensures efficient management of medical supply inventory, provides exceptional administrative and customer service support, and coordinates company and community events. This position serves as a key resource for internal staff, patients, visitors, and community partners by maintaining inventory accountability, processing customer requests, supporting operational functions, and facilitating employee engagement activities. The role requires strong organizational skills, attention to detail, professionalism, and the ability to effectively coordinate multiple priorities while supporting the mission and values of American Ambulance.
Essential Job Function
Ensuring and Coordinating Supply Inventory

• Maintain appropriate inventory levels of medical supplies and operational equipment.
• Replenish, distribute, and issue medical supplies and equipment as needed.
• Monitor inventory usage and coordinate restocking efforts with warehouse personnel.
• Ensure proper documentation and accountability for all approved equipment and supplies.

Administrative and Customer Service Duties

• Greet and assist visitors, answer incoming telephone calls, daily mail, and distribute messages appropriately. Forward complex concerns to the Operations Manager.
• Accept and process payments from walk-in customers.
• Respond to billing inquiries or directing customers to the appropriate resource.
• Process requests for patient medical records in accordance with company policies and applicable regulations.
• Schedule and coordinate Kings County Ride-Along Program participants.
• Promote a safe and professional work environment by identifying and reporting safety concerns and maintenance issues.
• File and store administrative documents in an organized manner.
• Maintain regular attendance and punctuality.
• Assist with OIG Compliance.
• Participate in customer inquiry investigations and fact-finding activities as assigned.
• Notify appropriate supervisors of observed policy violations, safety concerns, or inappropriate employee conduct.

Community events and employee engagement

• Facilitate and stage special events and company activities.
• Serve as the primary point of contact for the setup, staging, and coordination of equipment for company and community events.
• Coordinate and ensure the availability of supplies, equipment, and materials required for events and venue needs.
• Perform education if needed for training or events.
• Promote positive employee morale through professional conduct, teamwork, and support of organizational goals.

Secondary Job Function

• Maintain a professional appearance and demeanor while representing American Ambulance.
• Report to all assigned work shifts on time and in appropriate uniform or attire.
• Attend required meetings, and training sessions
• Comply with all provisions of the American Ambulance Employee Handbook and applicable company policies.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with notice.

Qualifications

• High School Diploma or GED.
• Bilingual in Spanish (Preferred)
• Current California Driver's License
• Current TB Skin Test
• 1+ years of experience in customer service or reception area.
• Excellent communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies

• Ability to maintain and order equipment timely
• Ability to conduct data entry and comply with HIPAA and compliance rules.
• Ability to build relationships internally and externally.
• Strong attention to detail and time-management skills.
• Ability to coordinate and schedule events to meet contractual requirements.

Financial Authority

• May requisition equipment/supplies through the Operations Manager.
• May authorize equipment maintenance/repairs.
• May not purchase or authorize the purchase of inventoried items outside designated supply list.
• May not contract or make financial commitments on behalf of the Company.

Human Resources Authority

• May not discipline employees.
• May approve AWRs and changes to workweek for sick call-ins.
• May not request hiring of employees for current/new positions.
• May not approve Leaves of Absence.

Communications Authority

• May not release employee-related information.
• May not release Company-related information.
• May not use Company letterhead.
• May not release information to the media

Equipment Demands

• This position routinely uses basic hand tools, cleaning tools, and equipment, and inventory control tools. This job also uses computers, phones, copiers, and fax machines.

Emotional Demands

• Must work cooperatively with supervisors from other departments.
• Working with tight deadlines under pressure.
• Professional appearance and conduct.
• Good organizational skills.
• Be able to follow and provide verbal and written instructions.

Physical Demands

• Must possess the manual dexterity to safely operate all required equipment.
• Must be able to lift 25 pounds.
• Must be able to load boxes and other equipment into a vehicle.
• Must be able to work for prolonged periods of time while standing and sitting.
• Must be able to operate in an office environment and outdoors.
• Must be able to perform work at or above shoulder level.
• Must be able to perform work while kneeling, stooping or squatting.
• Must be able to enter and exit a vehicle with a door/bumper height of 18 inches.
• Must be able to climb up & down and perform work while on a ladder.

Environmental Demands
This job is operated in an office, warehouse and outdoor community related events.
Position Type/Expected Hours of Work
This is a full-time position. The normal work schedule is Monday through Friday, from 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work, up to 12+ hours/day, may be required as job duties demand.
Travel
There may be occasional travel for community events and training.
At-Will Employment Disclosure
Employment with American Ambulance is at-will, meaning that either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, and for any lawful reason or no reason at all. Nothing in this job description, employee handbook, or any other company document should be interpreted to create a contract of employment, express or implied, or alter the at-will nature of employment. Only a written agreement signed by the President can change the at-will status of employment.
Reasonable Accommodations
American Ambulance is committed to providing equal employment opportunities to qualified individuals with disabilities. If you require accommodations during the application or interview process, or to perform essential job functions, please contact hr@americanambulance.com. We will work with qualified individuals to provide reasonable accommodations unless doing so would cause an undue hardship for the company or pose a direct threat to the health or safety of the employee or others.
Supervises None
Classification Non-exempt
Effective Date September 1, 2018
Updated June 23, 2026