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Complaint Resolution Jobs in California (NOW HIRING)

Sila

Senior Staff Customer Quality Engineer

Alameda, CA · On-site

$156K - $197K/yr

This role is the primary quality interface to our customers - managing qualification, complaint resolution, and ongoing performance - and is accountable for translating customer requirements into ...

UCLA Health

Employee Relations Investigator

Los Angeles, CA · On-site

$108K - $241K/yr

... complaint resolution, when appropriate. In this role, you will effectively coordinate investigations and/or collaborate with Employee and Labor Relations, Office of Compliance and Privacy Services ...

Modular Medical Inc

Customer Care Manager

San Diego, CA · On-site

$90K - $120K/yr

Lead and coach the customer care team on patient interactions, product knowledge, and complaint resolution -- beginning with an external, contracted support partner organization. * Serve as the ...

ssollc

Medicaid Program Manager

Albany, CA · Hybrid

$85K - $93K/yr

Lead the waiver participant complaint process, ensuring timely investigation and resolution of concerns. * Serve as the primary point of contact for waiver participant cases. * Investigate ...

SCN BestCo

Quality Investigator

Santa Cruz, CA · On-site

$66K - $100K/yr

Oversee customer complaint resolution and analysis including complaint investigations, communication of findings professionally, and driving continuous improvement initiatives to enhance customer ...

Sila

Senior Staff Customer Quality Engineer

Alameda, CA · On-site

$156K - $197K/yr

This role is the primary quality interface to our customers - managing qualification, complaint resolution, and ongoing performance - and is accountable for translating customer requirements into ...

Sila

Senior Staff Customer Quality Engineer

Alameda, CA · On-site

$156K - $197K/yr

This role is the primary quality interface to our customers -- managing qualification, complaint resolution, and ongoing performance -- and is accountable for translating customer requirements into ...

Henkel

Supplier Quality Engineer

Bay Point, CA · On-site

$84K - $115K/yr

Experience in supplier quality processes, including supplier onboarding, complaint management, corrective actions, complaint resolution auditing. * Proven experience with problem-solving ...

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Showing results 21-40

All JobsComplaint Resolution JobsComplaint Resolution Jobs in California

Complaint Resolution information

What is complaint resolution?

Complaint resolution specialists are professionals who handle and resolve customer or client complaints within an organization. Their primary role is to listen to concerns, investigate issues, and work towards a fair and satisfactory resolution for all parties involved. They may communicate directly with customers, collaborate with internal teams, and document outcomes to ensure continuous improvement. Effective complaint resolution helps maintain customer satisfaction and protects the organization's reputation.

What are the key skills and qualifications needed to thrive in complaint resolution?

To thrive in Complaint Resolution, you need strong problem-solving abilities, attention to detail, and experience in customer service, often supported by a relevant degree or training in conflict management. Familiarity with CRM systems, ticketing platforms, and communication tools is typically required. Excellent interpersonal skills, patience, and emotional intelligence help professionals de-escalate situations and build trust with clients. These skills are crucial for resolving issues efficiently, maintaining customer satisfaction, and upholding a positive brand reputation.

What are some common challenges faced in a complaint resolution role, and how can they be effectively managed?

Professionals in Complaint Resolution often encounter challenges such as handling emotionally charged interactions, balancing the needs of customers with company policies, and resolving complex issues efficiently. Successfully managing these challenges requires strong communication skills, empathy, and the ability to stay calm under pressure. It's also important to be well-versed in company protocols and to collaborate closely with other departments, such as legal or technical support, to find fair solutions. Ongoing training and support from team leads can help individuals in this role continuously improve their problem-solving abilities.

What is the difference between Complaint Resolution vs Customer Service Representative?

AspectComplaint ResolutionCustomer Service Representative
Primary FocusResolving specific complaints and issuesAssisting customers with general inquiries
Skills NeededProblem-solving, conflict resolutionCommunication, patience
Work EnvironmentCall centers, support desksRetail, service industries
CertificationsCustomer service or conflict management certificationsNone typically required

Complaint Resolution specialists focus on addressing and resolving specific customer complaints, often requiring problem-solving skills. Customer Service Representatives handle a broader range of customer inquiries and support. While both roles involve communication skills, Complaint Resolution roles are more specialized in conflict management, whereas Customer Service Representatives provide general assistance across various issues.

Complaint Resolution jobs near you
Infographic showing various Complaint Resolution job openings in California as of August 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Quality Assurance Manager - Food Manufacturing

Rancho Cucamonga, CA

Techoundsllc
See more jobs at Techoundsllcexternal

Full-time

Re-posted 20 hours ago

Job description

Position Overview

The Quality Assurance Manager is a hands-on leader responsible for overseeing food safety, quality systems, and regulatory compliance across our chilled food operations. This role ensures that all products meet internal and external standards, supports continuous improvement, and fosters a culture of quality throughout the organization.

Responsibilities

  • Lead and manage QA team members, including Supervisors and Technicians.
  • Oversee implementation and maintenance of SQF, HACCP, and GMP standards
  • Ensure audit readiness and lead internal, customer, and third-party audits.
  • Manage customer complaints and drive root cause analysis and corrective actions.
  • Monitor sanitation practices and ensure compliance with regulatory requirements.
  • Develop and deliver training programs for QA and production staff.
  • Collaborate cross-functionally to resolve quality issues and improve processes.
  • Maintain and analyze quality metrics and KPIs (e.g., audit scores, complaint resolution time).
  • Lead product hold, release, and recall procedures.
  • Serve as the in-plant expert for crisis management and food safety.
  • Support sustainability and waste reduction initiatives.

Qualifications

Education and/or Experience:

  • Bachelor’s degree in food science, Microbiology, or related field (advanced degree preferred).
  • 10+ years of progressive experience in quality, food production, sanitation, or food safety.
  • Quality certifications preferred (e.g., CFS, CQM, CQE, CQA).
  • SQF or BRC certification required.
  • Proficiency in Microsoft Office and digital QMS platforms (e.g., SAP, TraceGains).
  • HACCP and Food Safety training required.
  • Strong leadership, communication, and project management skills.
  • Bi-lingual (Spanish/English) preferred.