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Complaint Associate Jobs in California (NOW HIRING)

Cala Health

Complaint Analyst

San Mateo, CA

$70K - $90K/yr

Complaint Analyst Reports to: Quality Engineer Location: Onsite, 5 days a week Employment type ... Associate or bachelor's degree in an engineering or technical discipline. * Understanding of SQL ...

Cala Health

Complaint Analyst

San Mateo, CA · On-site

Complaint Analyst Reports to: Quality Engineer Location: Onsite, 5 days a week Employment type ... Associate or bachelor's degree in an engineering or technical discipline. * Understanding of SQL ...

Elite Sourcing

Associate Attorney

Los Angeles, CA

$100K - $200K/yr

Associate Attorney - Burbank, CA The Litigation Attorney will be responsible for managing a personal injury litigation caseload from the filing of a complaint through trial. The ideal candidate will ...

Superbeo

Field Incident Associate

Cupertino, CA · On-site

The Environmental Technologies division of Client is currently seeking the temporary professional services of a Field Incident Associate to support and maintain customer skin complaint data. * The ...

CTK USA INC

QA Associate

Corona, CA · On-site

$18 - $26/hr

About the Role CTK OTC Laboratories is seeking a Quality Assurance Associate to support day-to-day ... Support complaint investigations and coordinate complaint sample testing with QC * Coordinate and ...

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Infographic showing various Complaint Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Complaint Analyst

San Mateo, CA

Cala Health
Medical Equipment and Supplies Manufacturing • 51 - 200 employees
Learn more about Cala Healthexternal

$70K - $90K/yr

Full-time

Posted 15 days ago

Job description

Title: Complaint Analyst
Reports to: Quality Engineer

Location: Onsite, 5 days a week
Employment type: Full-Time, Exempt
Pay range: $70,000 - $90,000

The Opportunity
Turn quality insights into action. We're looking for a sharp, detail-oriented Complaint Analyst to own the complaint lifecycle, investigate returned products, and uncover trends that elevate our Quality Management System (QMS)

A Day in the Life

  • Complaint Triage & QMS Logging: Review inbound feedback to determine if issues meet formal complaint criteria. Accurately enter details into Arena to prevent backlogs and ensure seamless tracking.
  • Hands-On Device Investigation: Safely process and inspect returned devices, executing thorough physical analyses to identify primary failure modes and root causes.
  • Data Analytics & Trend Tracking: Monitor return rates and complaint metrics to spot emerging patterns, evaluate product performance, and uncover process improvement opportunities.
  • Management Reporting: Synthesize technical findings, trend reports, and metric summaries into clear reports for leadership review.
  • QMS & Regulatory Compliance: Apply foundational Quality Management System principles, strictly adhering to internal SOPs and FDA regulations throughout every stage of the lifecycle.
  • Continuous Improvement: Identify operational inefficiencies and offer constructive, actionable feedback to elevate team standards and overall quality.
  • Timely Case Closure: Maintain rigorous documentation standards and attention to detail to execute precise, compliant, and timely file closures.

 

Skills and Experience

Required:

  • Associate or bachelor's degree in an engineering or technical discipline.
  • Understanding of SQL, Python for querying databases, aggregating sparse records, and performing statistical analysis.
  • Experience with QMS concepts and the role of quality assurance in the medical device manufacturing environment is highly desired.
  • Strong written and verbal communication skills, analytical reasoning, attention to detail, and the ability to prioritize tasks to meet strict regulatory deadlines.

Physical Demands:

  • Ability to lift, move, and handle package returns and testing objects weighing up to 20 pounds.

 

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