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Company Ranking Jobs in Commerce, MI (NOW HIRING)

Dunkin'

Shift Leader

Farmington, MI

$14 - $16/hr

Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in ...

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Company Ranking information

What is the difference between Company Ranking vs Customer Service Representative?

AspectCompany RankingCustomer Service Representative
Required CredentialsTypically no formal credentials required; familiarity with company policies helpfulHigh school diploma or equivalent; communication skills essential
Work EnvironmentOffice or remote; focused on internal company data and performance metricsCall centers, retail, or office settings; direct interaction with customers
Employer & Industry UsageUsed internally by companies to assess performance and reputationCustomer-facing roles across retail, telecom, hospitality, and more

Company Ranking focuses on evaluating a company's performance and reputation, often through data analysis and internal metrics. Customer Service Representatives interact directly with customers to resolve issues and provide support. While both roles are essential in a business context, they serve different functions: one assesses company standing, the other enhances customer satisfaction.

Company Ranking jobs near you
Infographic showing various Company Ranking job openings in Commerce, MI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Shift Leader

Dunkin'

Farmington, MI

$14 - $16/hr

Full-time

Re-posted 8 days ago

Dunkin' rating

4.7

Company rating: 4.7 out of 10

Based on 2,239 frontline employees who took The Breakroom Quiz

80th of 106 rated fast food restaurants

Job description

We are looking for Shift Leaders to join our Empire Group Team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

Team Environment:

  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members

Operational Excellence:

  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards

Skills and Qualifications:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

What Dunkin' employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Dunkin logo

About Dunkin

Sourced by ZipRecruiter

Dunkin' Donuts, commonly known as Dunkin', is a premier quick service restaurant (QSR) located in Canton, MA, United States. Founded in 1950 by Mr. William Rosenberg, Dunkin' entered the food industry with a mission to serve fresh, delicious coffee and delectable donuts efficiently and affordably. The company primarily operates in the food and beverage industry, specializing in high-quality brewed coffee, baked goods, and delicious sandwiches. Known for their iconic slogan "America Runs on Dunkin'", the company has become a household name, transforming the simple joy of a cup of coffee and a donut into a daily ritual for millions of people around the world.

Industry

Food and beverage stores, retail and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Canton, MA, US

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