Job Title: International Service Technician Company: Cleveland Tool and Machine
(Note: Recruiters, please DO NOT contact Cleveland Tool and Machine with candidates.)
About Us: Cleveland Tool and Machine is a premier manufacturer of custom automated machinery. We are expanding our team and looking for a skilled International Service Technician to troubleshoot, repair, and commission our equipment at customer facilities worldwide, as well as support operations in-house.
The Role: As an International Service Technician, you will be the face of our company globally, responsible for on-site troubleshooting, maintenance, and repair of industrial manufacturing machinery across our international and domestic customer base. When not traveling, you will work hands-on at our facility assisting with new machine builds and providing remote (phone/virtual) troubleshooting support to our global customers.
Key Responsibilities:
- Travel extensively internationally and domestically to customer sites (we currently sell to 22 different countries).
- Perform on-site troubleshooting, repair, and commissioning of mechanical, electrical, and fluid power systems on custom industrial machinery.
- Assist the engineering and manufacturing teams with new machine builds on the shop floor between travel assignments.
- Provide remote technical support and troubleshooting to global customers via phone or video calls.
- Participate in ongoing training to stay current on our machinery and international industry standards.
- Plus any other assigned tasks
Qualifications & Experience:
- A valid passport and the ability to travel internationally is required.
- Strong working knowledge of electrical, mechanical, and fluid power systems in industrial manufacturing.
- Ability to accurately read and interpret hydraulic, mechanical, and electrical prints (Note: You will be tested on this during the interview process).
Physical Demands: To successfully perform the essential functions of this job, the employee must be able to meet the following physical demands:
- Frequently lift a maximum of 50 lbs. of equipment.
- Regularly crouch, kneel, squat, climb steps/ladders, and reach arms above the head.
- Bend forward at the waist or bend legs and spine to install or move equipment.
- Work safely in an environment with fluctuating temperatures.
- Perform tasks while wearing required personal protective equipment (PPE), including a mask, face shield, and composite-toed boots.
Compensation & Benefits:
- Starting Salary: $30-45 an hour (based on experience)
- Year-end bonus opportunities
- Company matching IRA
- Excellent comprehensive company benefits
Company Description
Small nimble multinational company that engineers and builds automated equipment in Cleveland Ohio that is used in 22 different countries