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Service Account Manager | On-Target Earnings

This role offers a competitive base salary plus uncapped commission.
Earn 10% on new service contracts and 3% on existing contracts, with additional opportunities for long-term account growth and performance-based income.

Why Join Ford AV?

At Ford AV, we don’t just service technology—we support businesses with world-class AV solutions that work day in and day out. With over 50 years of industry leadership, we help Fortune 500 companies, universities, government agencies, and major venues stay connected through dependable audiovisual support.

Joining Ford AV means becoming part of a team that values innovation, relationships, and growth. You’ll play a vital role in helping clients protect their AV investments through long-term service partnerships.

What Sets Us Apart

In-Office Collaboration – Work closely with technicians, sales teams, and leadership.
Established Industry Presence – Join one of the top commercial AV integrators in the U.S.
Growth Opportunities – Grow your role and earnings as you build your book of business.
Comprehensive Benefits – Competitive pay, PTO, holidays, health insurance, and 401(k) match.
Training & Support – Ongoing mentorship, product training, and customer service coaching.
Team Culture – Supportive and fast-paced with a shared drive for excellence.

Description

As a Service Sales Representative at Ford AV, you will drive new and renewal business by selling customized AV service and maintenance contracts. This role combines client relationship management with solution development, ensuring long-term customer satisfaction and growth opportunities.

• Sell and manage AV service and maintenance contracts.
• Partner with internal teams to create custom service solutions.
• Maintain client relationships and provide ongoing support.
• Conduct calls, visits, and presentations to secure new and renewal contracts.
• Generate tailored proposals and manage contract documentation.
• Respond to inquiries and guide clients through the full contract lifecycle.
• Analyze trends and identify opportunities for growth.
• Represent Ford AV at trade shows and industry events.

Qualifications

• B2B sales experience in a service or technical industry preferred.
• Excellent communication, relationship-building, and follow-up skills.
• Self-starter with a consultative sales mindset.
• Proficiency in Microsoft Office and general computer use.
• Experience with AV systems, construction, or blueprint reading is a plus.
• Background in outbound sales, marketing, or customer service is helpful.
• Bachelor’s degree in a related field is a plus.

Apply Today

Start your AV career with a team that values your skills and supports your growth.
Apply at: www.fordav.com/careers

Drug-Free Workplace Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. EOE/AA/M/F/D/V. Physical Requirements This position encompasses a combination of office and field responsibilities, necessitating both physical and mental capabilities to effectively fulfill the job requirements. The employee should be prepared for a dynamic work environment that may involve extended periods of sitting while operating office equipment, as well as occasional standing, walking, reaching, and lifting objects weighing up to 50 pounds. Field duties may require climbing ladders, working in various weather conditions, including exposure to heat, cold, or environmental elements. The employee should possess adequate manual dexterity, eyesight, and proficiency in using standard office tools such as computers, printers, and telephones for tasks involving reading, writing, interpreting, and managing paperwork. Effective communication skills and the ability to adapt to changing work settings are essential. This role may also involve occasional travel, including overnight stays, requiring flexibility in working hours and commitments. Safety protocols must be followed at all times to ensure a secure work environment.

Ford Audio Video (Ford AV) is a premier AV integrator specializing in the design, installation, and service of sound, audio-video, network infrastructure, and security systems for industries including business, education, healthcare, government, entertainment, and more. Founded in 1973, Ford AV operates nationwide with over 600 employees and offices in major U.S. cities. We deliver enterprise-level solutions for environments like stadiums, airports, corporate offices, healthcare facilities, and houses of worship, with expertise in digital signage, video walls, sound systems, videoconferencing, and intricate lighting systems for performance halls.

Recognized as one of the top AV integrators in the country, Ford AV has completed some of the largest and most complex projects for clients such as ExxonMobil, AT&T, Apple, and the U.S. House of Representatives. Our digital systems, managed by custom software developed by in-house engineers, are known for their reliability and performance. Ford AV has also designed and installed critical systems for telecommunication providers and military command centers, making us a trusted partner for high-stakes projects across the globe. Learn more about our work on our company page under Ford AV Projects.