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Position Summary
The Executive Director at Touching Hearts at Home provides leadership, strategic direction, and operational management of the agency. This role is responsible for agency growth and efficiency, ensuring high-quality client services, regulatory compliance, financial stability, and a positive organizational culture. The Executive Director embodies the mission and values of Touching Hearts at Home, serving as a visible leader who drives growth, client satisfaction, and employee engagement.

Qualifications

• Bachelor’s degree in business administration, healthcare management, or a related field required; advanced degree preferred.
• Minimum of five (5) years of leadership experience in home care, healthcare, or a service-related industry.
• Extensive network of professional relationships with healthcare providers and referral sources in designated territory.
• Strong knowledge of state and federal regulations relevant to home care operations.
• Proven experience in managing budgets, financial performance, and organizational growth.
• Exceptional leadership, communication, and decision-making skills.
• Demonstrated ability to effectively guide families in selecting appropriate care options.
• Alignment with the philosophy, mission, and values of Touching Hearts at Home.

Key Responsibilities

Leadership & Strategy:

• Align with Owner on vision, direction, and oversight for agency operations, growth, and service excellence.
• Develop and implement strategic plans to meet organizational goals.
• Foster a mission-driven culture of compassion, respect, and accountability.

Operational Oversight:

• Ensure compliance with all regulatory requirements and agency policies.
• Monitor and improve the quality of client care and caregiver support.
• Oversee daily operations to ensure high-quality care services are delivered.

Financial Management:

• Develop and manage department budget, ensuring fiscal responsibility and efficiency.
• Monitor financial performance and implement strategies for sustainable growth.
• Oversee billing and expense control processes.

Client & Community Engagement:

• Build strong relationships with clients, families, and community partners to promote services.
• Represent the agency at community events, networking opportunities, and professional organizations.
• Promote the agency’s services and mission to expand client base and community awareness.

Business Development:

• Identify and target potential clients through market research, competitive analysis, and community outreach.
• Develop and promote service offerings tailored to client needs.
• Monitor industry trends and adapt services accordingly to stay competitive.

Working Conditions
Primarily office-based with frequent travel to client homes, partner organizations, and community events. May require extended or flexible hours to meet organizational needs.

Supervision
Reports directly to the Owner

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Occasional lifting of office materials or equipment (up to 25 pounds).
• Capacity to travel locally as needed.

Compensation
Competitive salary plus commission and supplemental benefits.

Our Mission:
At Touching Hearts at Home – Bellevue, our mission is to provide exceptional, personalized home care that enriches lives and supports independence. We deliver compassionate, relationship-based care tailored to each individual’s needs while fostering trust, comfort, and confidence for clients and their families. Through dedicated caregivers and heartfelt service, we ensure that care always comes from the heart.

Core Values:
At Touching Hearts at Home, our core values guide every decision and interaction. We commit to delivering compassionate, personalized and dignified care that honors the uniqueness of each individual we serve – whether clients, families or caregivers. We wholeheartedly believe that exceptional home care emerges from genuine connection, unwavering integrity and a culture where people matter most.

• Compassion – we care deeply for the emotional, physical and cognitive well-being of those we serve, showing kindness, empathy and understanding in every interaction.
• Dignity & Respect – we honor the dignity of every person’s life and choices, ensuring each client feels valued, respected and treated with the utmost regard.
• Integrity – we are honest, ethical and accountable in all we do – building trust with clients, families and caregivers through transparency and reliability.
• Personalized Partnership – we tailor care plans to meet individual needs and preferences, fostering true partnership with clients and families so that every care experience feels meaningful and authentic.
• Consistent Excellence – we strive for excellence in service delivery, providing reliable, high-quality care every day that brings peace of mind and enhances quality of life.
• Connection & Community – we build meaningful relationships – between caregivers and clients, within families, and across our community – because personal connection enriches care and uplifts the human spirit.