Assistant ManagerBall Factory Playground | Party | Cafรฉ
Naperville, IL
864 S. Route 59, Naperville, IL 60540
$20โ$22/hour + commission + tips
30โ35 Hours Per Week
Ball Factory Playground | Party | Cafรฉ is looking for a reliable, energetic, and hands-on Assistant Manager to join our leadership team.
This is not a sit-behind-the-desk management position. We are looking for someone who leads by example, stays calm under pressure, enjoys working with families and children, and helps create an organized, positive environment for both guests and team members.
While training is provided, the right candidate should naturally be guest-focused, proactive, detail-oriented, and comfortable managing fast-paced operations.
If you enjoy hospitality, events, food service, and team leadership, this role offers a unique opportunity to grow within a family entertainment business that combines playground operations, cafรฉ service, and private events.
What Youโll Doโข Support daily operations of the facility, cafรฉ, admissions, and events
โข Act as manager on duty when upper management is unavailable
โข Lead, motivate, and support team members throughout shifts
โข Provide excellent guest service and professionally resolve concerns
โข Assist with party coordination and event execution
โข Answer phone calls, emails, and booking inquiries promptly
โข Explain packages, promotions, memberships, and policies clearly
โข Operate the POS system and assist with admissions and cafรฉ transactions
โข Help prepare food and beverages while maintaining presentation standards
โข Monitor inventory, labeling, stock rotation, and supply levels
โข Ensure cleanliness and organization throughout the facility
โข Complete operational checklists and daily opening/closing procedures
โข Perform safety walkthroughs and report maintenance concerns
โข Assist with training and accountability of team members
โข Maintain a positive, team-first work environment
Qualificationsโข Availability including weekdays, weekends, and holidays required
โข Previous management or leadership experience preferred
โข Strong communication and organizational skills
โข Ability to multitask and stay composed in busy environments
โข Comfortable handling guest interactions and problem solving
โข Experience with Google Docs and Mac OS preferred
โข Must be dependable, proactive, and detail-oriented
โข Ability to stand for extended periods and perform active physical work
โข Ability to lift 20+ pounds and frequently bend, twist, kneel, and move throughout the facility
Ideal CandidateYou are someone who:
โข Leads with positivity and professionalism
โข Notices what needs to be done without being asked
โข Works well with both teenagers and parents
โข Understands hospitality and guest experience
โข Can balance leadership with teamwork
โข Takes pride in keeping operations organized and running smoothly
Join a family-focused business where great leadership truly matters.
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