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Command Centre Operator Jobs in New York (NOW HIRING)

Floor & Decor

Command Center Associate

Wayne, NJ

$16.02 - $22.45/hr

Comply with the company's safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and ...

Floor & Decor

Command Center Associate

Avenel, NJ

$16.02 - $22.45/hr

Comply with the company's safety standard operating procedures for lifting practices. * Be an expert in all product knowledge and assist customers with product questions and selections. * Clean and ...

Nba

Project Employee, GSOC Operator

Secaucus, NJ · On-site

$60K - $70K/yr

As an operator working within the GSOC, you will monitor, evaluate and disseminate global crisis ... in a command center or intelligence fusion center environment in one or a combination of the ...

Socket.dev

Program Manager, Safety & Security

Manhattan, NY · On-site

$142K - $173K/yr

Support Command Center data integration and analytic reporting to identify security trends, refine operating procedures, review and evaluate service level agreements (SLAs) and key performance ...

QuickChek

Night Specialist - Full Time

Bloomingdale, NJ · On-site

$16.50 - $17/hr

With this location operating 24/7/365, we are specifically seeking energetic individuals equipped with excellent social skills for our overnight shift. If you're driven to make a positive impact and ...

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Command Centre Operator information

What does a command centre operator do?

A Command Centre Operator is responsible for monitoring, coordinating, and responding to incidents within an organization or facility. They use various technologies such as surveillance cameras, alarm systems, and communication devices to ensure the safety and security of people and property. Their tasks may include responding to emergencies, dispatching security personnel, managing access control, and maintaining detailed records of events. The role requires strong communication skills, attention to detail, and the ability to remain calm under pressure.

What are the key skills and qualifications needed to thrive as a command centre operator?

To thrive as a Command Centre Operator, you need strong situational awareness, attention to detail, and the ability to make quick decisions, often supported by a high school diploma or equivalent. Familiarity with security monitoring software, CCTV systems, and communication tools is typically required, and certifications in security operations can be advantageous. Outstanding communication, stress management, and teamwork skills help operators effectively coordinate responses and maintain calm under pressure. These skills are crucial for ensuring safety, timely incident response, and efficient operations in high-stakes environments.

What are some common challenges faced by command centre operators, and how can they be managed?

Command Centre Operators often face challenges such as managing multiple incidents simultaneously, responding quickly to emergencies, and maintaining clear communication under pressure. Staying organized, following established protocols, and leveraging advanced monitoring systems can help operators remain effective and calm. Regular training and strong teamwork also play a crucial role in overcoming these challenges, ensuring that the command centre operates smoothly even during high-stress situations.

What is the difference between Command Centre Operator vs Security Dispatcher?

AspectCommand Centre OperatorSecurity Dispatcher
CredentialsOften requires security or communication certificationsTypically requires security or emergency response certifications
Work EnvironmentMonitoring control rooms, communication centersDispatching security personnel, responding to incidents
Industry UsageTransportation, utilities, corporate facilitiesSecurity firms, law enforcement support

Both roles involve monitoring and communication, but Command Centre Operators focus on overseeing operations within control rooms, while Security Dispatchers primarily coordinate security personnel and respond to incidents. The roles often overlap in credentials and work environment, making them closely related but distinct in daily responsibilities.

Infographic showing various Command Centre Operator job openings in New York as of August 2026, with employment types broken down into 50% Full Time, 47% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution.

Command Center Associate

Garden City, NY • On-site

Floor & Decor Holdings, Inc.
Building Materials and Garden Equipment Dealers • 5 - 10K employees
Learn more about Floor & Decor Holdings, Inc.external

$17.10 - $24.30/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Floor & Decor rating

6.7

Company rating: 6.7 out of 10

Based on 243 frontline employees who took The Breakroom Quiz

Job description

Pay Range
$17.10 - $24.30
PURPOSE
This position is responsible for greeting customers and managing the customer storage pick-up process. Full-Time and Part-Time Positions Available.
MAJOR RESPONSIBILITIES
  • Meet and greet storage buy customers.
  • Manage the storage buy pick-up process with the company's car topper program.
  • Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP).
  • Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
  • Obtain the required customer information on all storage buy pick-ups.
  • Deliver customer storage buy orders in POS.
  • Comply with the company's safety standard operating procedures for lifting practices.
  • Be an expert in all product knowledge and assist customers with product questions and selections.
  • Clean and stock products according to Floor & Décor's brand standards.
  • Act and work in a manner that is consistent with the company's core roles.

MINIMUM ELIGIBILITY REQUIREMENTS
  • (1) year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
  • Excellent communication skills (verbal and written).
  • Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
  • Strong computer skills and internet project coordination experience.
  • Must be a self-starter and work well in a fast-paced environment.

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

PHYSICAL/SENSORY REQUIREMENTS
Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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