Genesys Command Center * Contact Center Operations * Workforce Optimization * Workforce Management * Quality Assurance * Data and Metrics Analytics * Dashboard Development * IVR Development * Skills ...
Quick apply
Genesys Command Center * Contact Center Operations * Workforce Optimization * Workforce Management * Quality Assurance * Data and Metrics Analytics * Dashboard Development * IVR Development * Skills ...
Emergency Command Center Operator
Tampa, FL · On-site
$22/hr
... Command Center. What matters most about a role like this is your sharp eye, capturing every detail ... operations centers, call centers, parking gatehouses, etc. What's in it for you: Site Location
Emergency Command Center Operator
Tampa, FL · On-site
$22/hr
... Command Center. What matters most about a role like this is your sharp eye, capturing every detail ... operations centers, call centers, parking gatehouses, etc. What's in it for you: Site Location
Emergency Dispatch Command Center
Tampa, FL · On-site
$22/hr
... Command Center. What matters most about a role like this is your sharp eye, capturing every detail ... operations centers, call centers, parking gatehouses, etc. What's in it for you: Site Location
Emergency Dispatch Command Center
Tampa, FL · On-site
$22/hr
... Command Center. What matters most about a role like this is your sharp eye, capturing every detail ... operations centers, call centers, parking gatehouses, etc. What's in it for you: Site Location
Emergency Command Center Operator
Tampa, FL · On-site
$22/hr
... Command Center? What matters most about a role like this is your sharp eye, capturing every detail ... operations centers, call centers, parking gatehouses, etc. What's in it for you: * Site Location
Emergency Command Center Operator
Tampa, FL · On-site
$22/hr
... Command Center? What matters most about a role like this is your sharp eye, capturing every detail ... operations centers, call centers, parking gatehouses, etc. What's in it for you: * Site Location
Emergency Dispatch Command Center
Tampa, FL · On-site
$22/hr
... Command Center? What matters most about a role like this is your sharp eye, capturing every detail ... operations centers, call centers, parking gatehouses, etc. What's in it for you: * Site Location
Emergency Dispatch Command Center
Tampa, FL · On-site
$22/hr
... Command Center? What matters most about a role like this is your sharp eye, capturing every detail ... operations centers, call centers, parking gatehouses, etc. What's in it for you: * Site Location
This position monitors the operations of building systems including mechanical, electrical, fire ... The Public Safety Command Center Operator will adjust systems or contact appropriate resources to ...
This position monitors the operations of building systems including mechanical, electrical, fire ... The Public Safety Command Center Operator will adjust systems or contact appropriate resources to ...
This position monitors the operations of building systems including mechanical, electrical, fire ... The Public Safety Command Center Operator will adjust systems or contact appropriate resources to ...
This position monitors the operations of building systems including mechanical, electrical, fire ... The Public Safety Command Center Operator will adjust systems or contact appropriate resources to ...
Genesys Command Center * Contact Center Operations * Workforce Optimization * Workforce Management * Quality Assurance * Data and Metrics Analytics * Dashboard Development * IVR Development * Skills ...
Genesys Command Center * Contact Center Operations * Workforce Optimization * Workforce Management * Quality Assurance * Data and Metrics Analytics * Dashboard Development * IVR Development * Skills ...
Command Center Associate
North Fort Myers, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
North Fort Myers, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
Clermont, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
Clermont, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
Miami, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
Miami, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
Winter Haven, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
Winter Haven, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
Clermont, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
Clermont, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
Stuart, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Associate
Stuart, FL · On-site
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
This leader will transform a traditional command center into a modern, intelligence-driven Digital ... Lead and mature Major Incident Management, ensuring rapid detection, coordinated response ...
This leader will transform a traditional command center into a modern, intelligence-driven Digital ... Lead and mature Major Incident Management, ensuring rapid detection, coordinated response ...
Develop and execute the enterprise Digital Operations strategy aligned with Business Resilience and Service Management objectives. * Build and lead a command center that is modern, AI-enabled and ...
Develop and execute the enterprise Digital Operations strategy aligned with Business Resilience and Service Management objectives. * Build and lead a command center that is modern, AI-enabled and ...
Develop and execute the enterprise Digital Operations strategy aligned with Business Resilience and Service Management objectives. * Build and lead a command center that is modern, AI-enabled and ...
Develop and execute the enterprise Digital Operations strategy aligned with Business Resilience and Service Management objectives. * Build and lead a command center that is modern, AI-enabled and ...
Data Center Project Manager
Apollo Beach, FL · On-site
$117K/yr
Reporting to the Data Center Operations Manager, this role requires travel to project sites throughout Texas and to remote areas in other states where data center work is being performed. Job ...
Data Center Project Manager
Apollo Beach, FL · On-site
$117K/yr
Reporting to the Data Center Operations Manager, this role requires travel to project sites throughout Texas and to remote areas in other states where data center work is being performed. Job ...
Develop and execute the enterprise Digital Operations strategy aligned with Business Resilience and Service Management objectives. * Build and lead a command center that is modern, AI-enabled and ...
Develop and execute the enterprise Digital Operations strategy aligned with Business Resilience and Service Management objectives. * Build and lead a command center that is modern, AI-enabled and ...
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
$15.15/hr
Manage the storage buy pick-up process with the company's car topper program. * Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP). * Verify the ...
Command Center Operations Manager information
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Genesys Cloud Workforce Optimization Analyst
Miami, FL • On-site
Computer Task Group, Inc
• Professional, Scientific, and Technical Services • 1 - 5K employees1,001 - 5,000 employees
Full-time
Posted 16 days ago
Job description
Overview
CTG is seeking to fill a Genesys Cloud Workforce Optimization Analyst position for our client.
Location: Kansas City, MO or Miami, FL – Onsite
Duration: 6 months with possible extension
Duties:
- Support operational execution within the Genesys Cloud CCaaS environment.
- Utilize Genesys Command Center capabilities to support contact center operations.
- Build, maintain, and enhance metric and data analytics dashboards.
- Develop, configure, and support IVR functionality.
- Configure and maintain Skills-Based Routing and agent profiles.
- Support workforce optimization activities, including workforce management and quality assurance.
- Create and maintain documentation covering Genesys Cloud processes, configurations, and operational procedures.
- Develop training materials to enable operational staff to assume ongoing ownership and maintenance of Genesys Cloud functions.
- Collaborate with operational teams to support knowledge transfer and transition of Genesys Cloud capabilities.
- Analyze contact center metrics and operational data to identify trends and support performance improvements.
- Assist with troubleshooting, configuration changes, and ongoing optimization of Genesys Cloud capabilities.
Skills:
- Genesys Cloud CCaaS
- Genesys Command Center
- Contact Center Operations
- Workforce Optimization
- Workforce Management
- Quality Assurance
- Data and Metrics Analytics
- Dashboard Development
- IVR Development
- Skills-Based Routing
- Agent Profile Configuration
- Operational Documentation
- Training and Knowledge Transfer
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
Experience:
- 2–5 years of experience working with Genesys technologies.
- Hands-on experience with Genesys Cloud CCaaS operational execution.
- Experience with Genesys Command Center.
- Experience building and maintaining metric and data analytics dashboards.
- Experience developing and supporting IVR functionality.
- Experience configuring Skills-Based Routing and agent profiles.
- Experience supporting workforce optimization functions, including workforce management and quality assurance.
- Demonstrated ability to create clear technical and operational documentation.
- Experience developing training materials and facilitating knowledge transfer to operational teams.
Education:
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred.
- Equivalent combination of education and relevant experience may be considered.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
About Computer Task Group
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We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.
Industry
Professional, scientific, and technical services
Company size
1,001 - 5,000 Employees
Headquarters location
Buffalo, NY, US