Command Center Controller Jobs in Silver Spring, MD

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Parking Lot Attendant plays a critical role in maintaining the operational efficiency of CFG Bank Arena's parking areas during events. This position is responsible for controlling vehicle access, verifying tour-approved credentials, monitoring pedestrian entry, and supporting overall operational requirements. Parking Lot Attendants serve as a key communication link with the command center and tour personnel to help ensure a safe and organized environment for the event production teams and staff.

This role pays an hourly rate of $22.50

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

This position will remain open until November 6, 2026.

About the Venue

CFG Bank Arena is a 14,000+ seat, reimagined world-class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more!

Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually, including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined CFG Bank Arena.

4th Highest Grossing Venue in NORTH AMERICA - Billboard Magazine Dec 2025

11th Highest Grossing Venue WORLDWIDE - Billboard Magazine Dec 2025

Responsibilities

• Provide exceptional customer service to all building occupants.
• Maintain situational awareness of all activity within assigned parking areas and report suspicious behavior immediately.
• Assist with traffic flow and pedestrian safety during ingress and egress periods.
• Possess a positive attitude and facilitate teamwork and respect among co-workers.
• Welcome building occupants, provide directions, and answer any questions that may arise.
• Be energetic and have a desire to help.
• Enforce building policies and event procedures.
• Assist and direct building occupants in a variety of situations, including emergencies.
• Resolve conflicts.
• Work quickly to safely expedite arena access.
• Stay organized.
• Other duties as assigned.
• Arrive at work in an appropriately furnished uniform.
• Refrain from cellphone use in public spaces while on post, and remain on post until dismissed or relieved.

Qualifications

• Previous experience in a customer service/security-based industry is preferred.
• Previous experience within sports, entertainment, or a related field is preferred.
• 70% event availability commitment. Event requirements are subject to change with notice.
• Must be able to work a flexible schedule, inclusive of weekends, nights, and holidays as required.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Ability to remain alert, professional, and composed during high-traffic events.
• Comfortable working outdoors in varying weather conditions.
• Proficiency with the use of Google Docs and Excel spreadsheets for scheduling purposes.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Ability to work extended periods with moderate to loud noises.
• Able to work in an environment with fluctuating temperatures that include hot and cold conditions-external and internal facility exposure.
• Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs.
• Frequent bending, standing for long periods of time, and walking in the building.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.