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Collision Shop Manager Jobs in Wareham, MA (NOW HIRING)

Group1 Automotive, Inc.

Service Director

Hanover, MA · On-site

$130 - $180/hr

Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision ... Maintain daily sales and production records as required by dealership management. * Develop and ...

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Collision Shop Manager information

See Wareham, MA salary details

$12

$29

$59

How much do collision shop manager jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for collision shop manager in Wareham, MA is $29.83, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $37.93 per hour, depending on experience, location, and employer.

What does a collision shop manager do?

A Collision Shop Manager oversees the daily operations of an auto body repair shop, ensuring that vehicles are repaired efficiently and to industry standards. They supervise technicians, coordinate repair schedules, handle customer service issues, and manage inventory and budgets. The manager also ensures compliance with safety regulations and works closely with insurance companies to process claims. Their role is vital in maintaining a high level of customer satisfaction and smooth workflow within the shop.

What are the key skills and qualifications needed to thrive as a collision shop manager?

To thrive as a Collision Shop Manager, you need strong knowledge of automotive repair, estimating processes, and shop operations, usually supported by experience or certifications like I-CAR or ASE. Proficiency with estimating software (such as CCC ONE or Mitchell), shop management systems, and parts procurement platforms is typically required. Leadership, customer service, and effective communication are standout soft skills for managing teams and ensuring client satisfaction. These abilities are critical for maximizing shop efficiency, maintaining repair quality, and driving business growth in a competitive environment.

What are some common challenges faced by a collision shop manager, and how can they be effectively managed?

Collision Shop Managers often encounter challenges such as coordinating workflow during peak periods, ensuring timely parts delivery, maintaining high-quality repair standards, and managing customer expectations. Effective management involves strong organizational skills, leveraging repair management software, fostering clear communication among technicians, and building reliable relationships with suppliers. By prioritizing staff training and establishing clear repair processes, managers can create a productive environment that delivers high customer satisfaction while meeting business goals.

What is the difference between Collision Shop Manager vs Collision Repair Technician?

AspectCollision Shop ManagerCollision Repair Technician
CertificationsASE certifications, management trainingASE certifications, technical repair certifications
Work EnvironmentOffice and shop supervision, administrative tasksRepair bays, hands-on vehicle repair
Primary ResponsibilitiesManaging staff, customer service, workflow coordinationPerforming vehicle repairs, diagnostics, part replacements
Industry UsageUsed in collision repair shops for leadership rolesUsed by technicians performing repairs

The Collision Shop Manager oversees daily operations, staff, and customer relations, requiring management skills and certifications. In contrast, the Collision Repair Technician focuses on hands-on vehicle repairs and technical skills. Both roles are essential in collision repair shops but differ in responsibilities and focus areas.

What cities near Wareham, MA are hiring for Collision Shop Manager jobs?

Cities near Wareham, MA with the most Collision Shop Manager job openings:

Collision Shop Manager jobs near you

Assistant Service Manager - Landrover Rockland

Group 1 Automotive, Inc.

Rockland, MA • On-site

$120K - $150K/yr

Full-time

Re-posted 13 days ago

Group 1 Automotive rating

6.7

Company rating: 6.7 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

83rd of 155 rated car dealerships

Job description

Overview

LANDROVER ROCKLAND is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified ASSISTANT AUTOMOTIVE SERVICE MANAGER to our team. Group 1 is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom and Brazil. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits:

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program

Professional work environment, with job training and advancement opportunities


Responsibilities

  • Assist Service Director to Hire, train, develop and motivate the service department staff and monitor their performance.
  • Work with Service Director to forecast goals and objectives for the department and ensure they are met.
  • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
  • Maintain daily sales and production records as required by dealership management.
  • Develop and monitor budgets for the service department and keep dealership management informed of variances.
  • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Handle customer complaints tactfully, promptly, and with concern for the customer.
  • Establish promotional service prices.
  • Ensure proper repair techniques are being used.
  • Schedule training as necessary for technicans and service advisors
  • Stay up to date on product changes and new products.
  • Ensure that all necessary shop equipment is in proper and safe working condition.
  • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
  • Other duties may be assigned by management.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

  • Two or more year’s management experience in an automotive service department.
  • ADP Dealer Services Experience a plus.
  • Ability to work independently and be self-motivated.
  • A desire to work in a commission, performance-based, environment.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.

Compensation: 120,000.00 to 150,000.00

What Group 1 Automotive employees say

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