College Tour Guide Jobs (NOW HIRING)

Position Title: Student Work Coordinator.
Department: Admissions.
Classification: Non-Exempt.                             
FTE: 1.0.
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM. Occasional evening and weekend hours for special events. 
Work Location: On Campus.
Hourly Rate: $21 - $23.
 

Position Overview:
The Student Work Coordinator is responsible for the selection, training, and ongoing development of the student teams supporting the campus visit program. This self-starter is an organized, creative, engaged and energetic member of the Admissions team. They are a part of the team of professionals responsible for all activities related to the active recruitment, admission, and enrollment of students to St. Olaf College. 

Provide vision and leadership for the admissions student employee program and the campus visit experience for prospective students and families. The St. Olaf visit experience should be unique, authentic, and of superior quality contributing to the enrollment of prospective students from around the world. 

Essential Job Duties:

• Student Work Program - Supervision and Training Responsibilities.
  • Recruit, select, train, and directly supervise student tour guides and Admissions Fellows. Supervision includes expectation setting, leadership development, performance evaluation, improvement plans, performance documentation, and discipline.
  • Recruit, select, train, and directly supervise Senior Admissions Fellows, including Saturday campus visit office management.
  • Develop, plan, and lead annual summer and fall training for student employees.
  • Develop, plan, and lead monthly training in service sessions for student employees through development of partnerships with faculty and staff.
  • Manage budgets for the student employment programs.
  • Regularly update training materials and tour guide manuals.
  • Actively collaborate in creating a daily student schedule to optimize student involvement.
  • Be an expert on information session content and updates on campus community developments.
  • Assess the student staffing model and make adjustments as needed to meet enrollment goals.
     
• Campus Tour Program.
  • Envision, implement and execute on a best-in-class campus tour experience for prospective students and families.
  • Regularly review campus tour protocols to ensure prospective students and families are seeing key parts of campus and the St. Olaf experience in action. 
  • Develop campus tour guide storytelling skills through professional development, mentorship, and regular feedback.
  • Stay abreast of campus events, changes, and improvements that are relevant to student tour guides and the campus visit experience. 
  • Conduct qualitative and quantitative data analysis regarding the impact of campus tours on enrollment results. Aggregate feedback from students and families to improve the campus tour experience.
  • Provide leadership for student engagement with the Campus Visit and College Events teams for on-campus recruitment events, including Minnesota Private College Week, Fall Visit Days, Admitted Students Days, high school counselor tour programs, and special events.
     
• Admissions & Campus Visit Team Member.
  • Be front facing in the admissions office and at campus events.
  • Provide strategic vision on how to make the St. Olaf visit experience unique, authentic, and of superior quality. 
  • Assist with other areas of the visit program when needed.
  • Support, respect, and commit to embracing diverse backgrounds, values, and points of view to build a strong and inclusive community.
     
• Other duties as assigned.                     

Supervision Received and Exercised:

• Reports to the Senior Associate Dean of Admissions.
• This position supervises student workers.
  • Assist in the hiring, training, management, and work assignments of 50+ student fellows/employees.
     

Required Qualifications:

• Education: 
  • Bachelor's Degree.
     

Preferred Qualifications:

• Experience: 
  • Experience in an admissions office or as an admissions student worker/intern or college tour guide.
  • Office and/or customer service environment experience where contact with the public is valued and imperative; similar type work in a higher education setting. 
  • The ability to problem solve, establish and exceed deadlines, and resolve conflict is strongly desired. Outstanding written and oral communication skills are necessary. 
     

Desired Knowledge, Skills, and Abilities: 

• Excellent interpersonal, organizational and communication skills.
• Strong sense of initiative and self-direction.
• An ability to interact positively with students, parents and alumni in a professional manner.
• A commitment to quality teamwork and a high level of motivation.
• A positive attitude, sense of humor, and an awareness of the needs and concerns of a highly selective, residential liberal arts institution.
• Ability to lead by example; plan, organize and implement multiple projects and see projects through to successful conclusion.
• Ability to function well in an atmosphere that promotes teamwork as well as initiative and independence.
• Understanding of admissions and financial aid processes, philosophy and aspirations.
• Commitment to and experience working with diverse communities.
• Strong technical skills and proficiency with Microsoft Excel, Microsoft Word, and willingness to develop CRM skills.

Prerequisites:

• Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College.  Please note, St. Olaf College reserves the right to conduct periodic background checks at its sole discretion.
   

Disclaimer:

• This position may require you to report early, stay late or work different shifts depending on staffing levels. It may also require you to perform all essential job functions whenever needed and during campus emergencies when necessary.
• This job description is for general information purposes.  It is not intended to list all duties and responsibilities of the position.  This job description is subject to change at any time by St. Olaf College, with or without prior notice.
• Review of applications begins immediately and continues until the hire is complete. We accept only online applications.

Join Our Community - Work at St. Olaf!

Founded in 1874, St. Olaf College is a residential, coeducational liberal arts college with approximately 3,000 students and 800 faculty and staff. The college is located on a picturesque 300-acre campus in Northfield, Minnesota, a vibrant, historic river town of 20,000 located 45 minutes south of culturally rich and diverse Minneapolis and St. Paul. 

The college offers an academically rigorous, nationally ranked liberal arts education that fosters the development of the whole person in mind, body, and spirit and emphasizes learning in an inclusive and globally engaged community. We encourage applications from candidates committed to multicultural understanding and the enrichment of our diverse community.

The college offers a comprehensive benefits package, including a 9% retirement match, contributions to eligible employees' health savings accounts, a significant tuition discount (up to a 90% reduction) at ACM, GLCA, and ELCA colleges and universities for employees' children, and generous paid time off. For a full review of the college's benefits, please see the summary of our benefits here: https://wp.stolaf.edu/hr/benefits/

To provide a safe and secure educational environment, St. Olaf College verifies the accuracy of all credentials presented by applicants and conducts a criminal background check on every new hire.

A summary of the Flexible Work Policy for staff: https://wp.stolaf.edu/hr/flexible-work-policy/

A link to our Community and Belonging page: https://wp.stolaf.edu/equity-inclusion/

A virtual campus tour: https://www.stolaf.edu/multimedia/play/?p=483

An overview of Northfield: https://wp.stolaf.edu/admissions/visit/northfield/

An overview of the Twin Cities: https://wp.stolaf.edu/admissions/visit/twincities/

For Staff Application Assistance:

hrstaff@stolaf.edu

507-786-3068

For Faculty Application Assistance:
facultysearch@stolaf.edu
507-786-3356

Nondiscrimination Policy

St. Olaf College does not discriminate on the basis of sex, race, color, creed, national origin, gender identity, gender expression, sexual orientation, age, religion, disability, marital status, veteran status, or status with regard to public assistance.  St. Olaf College prohibits discrimination and harassment based upon these and any other legally protected status in any education program or activity that it operates, including in admissions and employment. 

Inquiries about this nondiscrimination policy may be referred to St. Olaf College's Director of Equal Opportunity, the U.S. Department of Education's Office for Civil Rights, or both. St. Olaf's Director of Equal Opportunity (who serves as the College's Title IX, Title VI, and Section 504 Coordinator) is Pamela McDowell, Tomson Hall, mcdowell@stolaf.edu, (507) 786-3465.