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Collection Recovery Manager Jobs in Indianapolis, IN

Robert Half

Collections Specialist

Indianapolis, IN · On-site

$40K - $54K/yr

Manage a portfolio of commercial and consumer accounts, prioritizing follow-up efforts to improve recovery results. * Record all collection efforts, customer interactions, and payment commitments ...

Meduit

Legal Clerk (Onsite)

Indianapolis, IN · On-site

$18 - $20/hr

... managing delinquent accounts and facilitating the legal recovery process. This position involves ... Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other applicable ...

ALOIS LLC

Collections Specialist

Indianapolis, IN · On-site

... for performing collection activities in an effort to recover losses from assigned accounts ... Proficiency in using collections software, customer relationship management (CRM) systems, and ...

ALOIS LLC

Collections Specialist

Williams Creek, IN · On-site

$41K/mo

... collection activities in an effort to recover losses from assigned accounts. What You'll Do: Manage a portfolio of assigned delinquent accounts. Initiate contact with debtors through phone calls ...

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All JobsCollection Recovery JobsCollection Recovery Manager JobsCollection Recovery Manager Jobs in Indianapolis, IN

Collection Recovery Manager information

See Indianapolis, IN salary details

$29.6K

$56.1K

$104.2K

How much do collection recovery manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for collection recovery manager in Indianapolis, IN is $56,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $62,600.00 per year, depending on experience, location, and employer.

What is a collection recovery manager?

Collection Recovery Managers are professionals responsible for overseeing the recovery of overdue payments and delinquent accounts for an organization. They manage teams that contact borrowers, negotiate payment plans, and ensure compliance with laws and company policies. Their goal is to minimize financial losses by maximizing the recovery of outstanding debts while maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collection recovery manager?

To thrive as a Collection Recovery Manager, you need a solid understanding of credit risk management, debt recovery processes, and relevant financial regulations, often supported by a bachelor’s degree in finance or business. Familiarity with collection management software, CRM systems, and data analysis tools is typically required. Strong negotiation, problem-solving, and leadership skills help in managing teams and handling difficult conversations with debtors. These competencies ensure effective recovery of outstanding debts while maintaining compliance and positive client relationships.

What are some common challenges faced by a collection recovery manager, and how are they typically addressed?

Collection Recovery Managers often encounter challenges such as negotiating with reluctant debtors, managing high volumes of delinquent accounts, and ensuring compliance with regulatory requirements. These challenges are typically addressed by employing strong communication and negotiation skills, leveraging data analytics to prioritize accounts, and implementing effective recovery strategies. Collaboration with legal teams, ongoing training, and the use of specialized recovery software also play crucial roles in overcoming these obstacles and achieving collection targets.

What is the difference between Collection Recovery Manager vs Collections Supervisor?

AspectCollection Recovery ManagerCollections Supervisor
CredentialsTypically requires a bachelor’s degree and experience in collections or financeOften requires similar experience, sometimes with industry-specific certifications
Work EnvironmentManages teams, develops strategies, and oversees recovery processesSupervises collection agents and daily operations
Industry UsageCommonly used in financial services, banking, and debt collection firmsUsed in similar settings, focusing on team management

The Collection Recovery Manager focuses on strategic oversight and managing recovery processes, while the Collections Supervisor handles daily team supervision. Both roles require relevant experience and industry knowledge, but the Recovery Manager has a broader managerial scope.

Infographic showing various Collection Recovery Manager job openings in Indianapolis, IN as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $56,130 per year, or $27 per hour.

Late Stage Collections Supervisor (11am-8pm EST)

Westfield, IN • On-site

Carrington Holding Company, LLC
Finance and Insurance • 1 - 5K employees
Learn more about Carrington Holding Company, LLCexternal

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description


Come join our amazing team and work a hybrid schedule!
The Late Stage Supervisor is responsible for supervising a staff of Late Stage Collections Specialists in the day-to-day operations of late stage (60+days) Mortgage Loan Collections. Performs all duties in accordance with all company guidelines and applicable federal, state, and local regulations. The target salary range for this position is $52,000.00 - $65,000.00 per year plus monthly bonus.
What you'll do:
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
  • Oversees the daily operation of Collections; provides guidance and direction in daily work flow and volume. Communicates and publicizes to the group the daily work goals, changes, and any fluctuations to staff.
  • Assists Late Stage Collections Specialists with escalation calls, addresses complaints, and resolves problems.
  • Reviews and revises daily productivity reports.
  • Performs monthly loan file audits to validate Late Stage Collections Specialist work effort and effectiveness.
  • Reviews and refers loan files for alternative payment options, including modifications, short sales, Deed in Lieu of Foreclosure, refinancing, and foreclosure.
  • Reviews and trains Late Stage Collections Specialists in any new changes to processes and/or procedures as needed. Reviews monthly quality control audits for staff members.
  • Reviews daily and monthly Call Monitoring reports and works with staff to correct any outstanding issues.
  • Develops call strategies to assist in collection effectiveness on assigned investor loan pools, as well as overall company delinquency.
  • Audits and recovers reversals of borrower payments to ensure reduction in company payout.
  • Conducts side-by-side training sessions as needed.
  • Attends management meetings in absence of Manager.
  • Maintains consistent attendance to ensure fulfillment of essential duties and responsibilities
  • Knowledge of the Fair Debt Collection Practices Act required.
  • Knowledge of Microsoft Suite required; intermediate skill level preferred.
  • Knowledge of relevant industry-specific software packages required; advanced negotiation skills preferred.
  • Ability to understand complex problems and to collaborate and explore alternative solutions.
  • bility to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.
  • Ability to organize thoughts and ideas into understandable terminology.
  • Ability to organize and prioritize work schedules of others on short-term basis.
  • Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

What you'll need:
  • High school diploma or equivalent required; some college courses in management/leadership training; writing and communication or specialized courses in mortgage banking industry preferred.
  • Five-plus (5+) years of related experience required, preferably in a collections/call center environment.

Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

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