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Collection Agency Jobs in Florida (NOW HIRING)

RevCycle Careers

Collection Representative (FL)

FL · On-site

$20/hr

RevCycle, Inc. and affiliate company Alliance Collection Agencies, Inc. are seeking Collection Representatives to join our company in late Sept 2026. Successful candidates will need to meet the below ...

RevCycle, Inc.

Collection Representative (FL)

FL · On-site +1

$20/hr

RevCycle, Inc. and affiliate company Alliance Collection Agencies, Inc. are seeking Collection Representatives to join our company in late Sept 2026. Successful candidates will need to meet the below ...

Orthopaedic Solutions Management

Financial Counselor

Deland, FL · On-site

$15.25 - $20/hr

... collection agency. This individual will also initiate self-pay collection calls to patient's ongoing basis. They will act as a billing representative to collect and resolve patient issues related to ...

Florida Orthopaedic Associates

Financial Counselor

Deland, FL · On-site

$15.25 - $20/hr

... collection agency. This individual will also initiate self-pay collection calls to patient's ongoing basis. They will act as a billing representative to collect and resolve patient issues related to ...

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Showing results 21-40

All JobsCollection Agency JobsCollection Agency Jobs in Florida

Collection Agency information

See Florida salary details

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How much do collection agency jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for collection agency in Florida is $14.97, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.26 per hour, depending on experience, location, and employer.

What is a collection agency?

A collection agency is a company hired by lenders or creditors to recover funds that are past due or in default. These agencies contact debtors by phone, mail, or email to request payment and may negotiate payment plans or settlements. If unsuccessful, they can report the delinquent debt to credit bureaus, potentially affecting the debtor's credit score. Collection agencies must follow laws such as the Fair Debt Collection Practices Act (FDCPA) to ensure ethical and legal practices.

What are the key skills and qualifications needed to thrive as a collection agent?

To thrive as a Collection Agent, you need strong negotiation skills, knowledge of debt collection laws, and typically a high school diploma or relevant experience. Familiarity with collection management software, CRM systems, and sometimes certification from organizations like the ACA International are valuable. Excellent communication, resilience, and problem-solving abilities help build rapport and handle challenging conversations effectively. These skills are crucial for maximizing debt recovery while maintaining compliance and positive client relationships.

What are some common challenges faced by professionals working in a collection agency, and how can they be addressed?

Professionals in a collection agency often encounter challenges such as handling difficult conversations with customers, meeting collection targets, and managing high volumes of accounts. Building strong communication and negotiation skills is essential for addressing customer concerns empathetically while remaining firm on payment expectations. Many agencies provide ongoing training, team support, and access to technology that streamlines account management, helping employees overcome these challenges and succeed in their roles.

What is the difference between Collection Agency vs Debt Collector?

AspectCollection AgencyDebt Collector
CredentialsVaries; often no specific license, but some states require licensingOften licensed or registered, depending on state laws
Work EnvironmentOffice-based, handling multiple accounts for various clientsField or office-based, focusing on individual debt accounts
Employer & Industry UsageHired by creditors or debt buyers to recover debtsTypically employed by collection agencies or working independently
Search & Comparison IntentYes, often compared for services and reputationYes, often compared for debt recovery practices

In summary, a collection agency is a company that manages debt recovery for multiple clients, often working with various accounts and industries. A debt collector is an individual who works either for a collection agency or independently to recover specific debts. While both roles focus on debt collection, agencies operate as organizations, whereas debt collectors are individuals involved in the process.

What cities in Florida are hiring for Collection Agency jobs?

Cities in Florida with the most Collection Agency job openings:

Collection Agency jobs near you
Infographic showing various Collection Agency job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 9% Part Time, and 14% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $31,141 per year, or $15 per hour.

Patient Customer Service and Collection Specialist PART TIME

Solaris Health Holdings

Fort Lauderdale, FL • On-site

$16.25 - $21.50/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Address patient billing inquiries, resolve concerns or discrepancies, and collect outstanding balances for healthcare services.

  • Oversee patient accounts, verify and ensure the accuracy of accounts receivable, and prepare files for collection agencies.

  • Communicate with patients and insurance companies to resolve billing issues and help patients create payment plans.

Job description

Description:

This is a fully remote position.


This is a part time position working 20 hours/week.


NO WEEKENDS, NO EVENINGS, NO HOLIDAYS


GENERAL SUMMARY


The Patient Customer Service and Collections Specialist is responsible for addressing patient billing inquiries, resolving concerns or discrepancies, and collecting outstanding balances for healthcare services. This role ensures clear and compassionate communication with patients and supports timely and accurate payment resolution.


Requirements:

ESSENTIAL JOB FUNCTION/COMPETENCIES

The responsibilities and duties described in this job description are intended to provide a general overview of the position. Duties may vary depending on the specific needs of the affiliate or location you are working at and/or state requirements. Responsibilities include but are not limited to:


  • Oversee patient accounts, verify and ensure the accuracy of accounts receivable (AR).
  • Contact patients to collect outstanding payments.
  • Research and resolve patient billing inquiries.
  • Accurately document all actions taken to reconcile outstanding balances.
  • Communicate with patients and insurance companies to resolve billing issues.
  • Ensure compliance with federal and state regulations.
  • Explain Care Credit to patients and encourage them to apply to resolve their balance in a timely manner.
  • Help patients create reasonable payment plans that suit their needs and support the financial health of facility.
  • Provide accurate customer service to patients and insurance companies.
  • Prepare specialized invoices and information as needed.
  • Prepare accurate files to send to the collection agency.
  • Verify patient demographics and update registration as required.
  • Performs other position related duties as assigned.
  • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.


CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS


  • N/A


KNOWLEDGE | SKILLS | ABILITIES


  • Demonstrates understanding of business and how actions contribute to company performance.
  • Demonstrates excellent customer service skills.
  • Knowledge of medical terminology, healthcare coding systems, and clinical functions.
  • Utilizes Practice Management (PM) system and all other software systems in accordance with Business Office and/or management protocols.
  • Ability to follow policies and procedures for compliance purposes.
  • Ability to enter data with proficiency and accuracy.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Delivers exceptional patient service throughout all interactions.
  • Strong analytical and problem-solving skills.
  • Skill in using computer programs and applications including Microsoft Office.
  • Ability to work independently and manage deadlines.


EDUCATION REQUIREMENTS


  • High school diploma or equivalent required.


EXPERIENCE REQUIREMENTS


  • Proven experience in medical billing and collections.
  • Relevant experience with relevant software and systems (e.g., billing software, electronic health records).


REQUIRED TRAVEL


  • N/A


PHYSICAL DEMANDS


Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%