Collateral Processor Jobs in Cleveland, OH (NOW HIRING)

                                                          VILLAGE GREEN

Founded in 1919, Village Green is a diverse, people-first organization that has contributed to its multi-year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations, to name a few.   We believe the accomplishments of any company are those of its people.  As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry.  A career with Village Green is a vital investment in your future.  

Our 100-year history makes us one of the oldest and most experienced management companies, and we have room to grow within the rising apartment industry. 

Pay: $17.49 - $19.74 hourly plus bonus

Schedule: Morning, Mid and Closing 

A Concierge is committed to resident satisfaction in the apartment community. This position will assist in the daily workflow to ensure that all events, service requests are handled quickly and professionally. The position operates on a 24/7 basis in some locations, and specifically evening shifts in other locations.  (The shifts are customized as required by each site.)  Basic responsibilities will fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors.  The ideal candidate for the position will be enthusiastic, outgoing with an excellent customer service mindset.  This position is to satisfy resident's requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate. 

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

•  Welcomes residents and guests in a courteous and friendly manner as they enter the building
• Communicates to the residents regularly via resident newsletters and social media
•  Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Participates in event marketing
• Provides brochures, floor plans and other collateral to clients
• Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
• Retrieves packages for residents
• Provides refreshments to residents and guests
• Maintains Concierge Binder
•  Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
• Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
•  Prepares incident reports and correlating documentation
•  Adheres to established policies related to fair housing
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous  and professional manner
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

REQUIREMENTS

• Must have minimum High School Diploma/GED, social media skills, customer service, and writing skills
• Must have the availability to work a flexible schedule any day of the week
• Strong organizational and time management skills
• Ability to communicate effectively both verbally and written
• Ability to resolve minor problems while maintaining a friendly and professional manner
• Must be team-oriented

Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.

As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.

We also participate in EVerify to confirm employment eligibility in accordance with federal law.

We offer an outstanding benefits package including...
- 401K, with a match!!!!
- Medical
- Dental
- Vision
- Bonus program