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The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank.

PRIMARY DUTIES/RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients’ needs and recognizing and acting upon opportunities to offer Bank products and services.
• Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client’s financial needs. Uses a consultative approach while tailoring recommendations and solutions.
• Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first.
• Works to bring the client’s expectations in line with the Bank’s capabilities in order to achieve the client’s desired outcome. In every interaction looks for ways to say “yes” to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business.
• While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand.
• Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs.
• Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank.

Teller Transactions

As needed, opens new accounts and assists with Teller transactions:

• Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and issuing cashier’s checks.
• Assists clients with questions on accounts and researches to identify and resolve problems.
• Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement.

EXPERIENCE REQUIREMENTS:

• A minimum of six months’ work experience providing customer service support or cash handling experience in the financial services, retail sales or other goal-oriented environment.
• Previous teller and sales experience preferred.
• Proficient knowledge of bank products and services.

EDUCATION REQUIREMENTS:

• High school degree or equivalent required.
• Some college preferred.

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

• Strong work ethic and high integrity.
• Represents the Bank and oneself in a positive, courteous and friendly manner. Maintains professional appearance and behavior at all times.
• Excellent client-service skills, displaying a friendly, outgoing, assertive, confident, and enthusiastic personality.
• Exceptional interpersonal and communication skills with the ability to effectively build relationships. Must be able to interface at all levels of the organization, build collaborative relationships across departments and teams, and display confidence when speaking with internal and external customers.
• Demonstrates an outgoing, enthusiastic and sales-oriented personality. Must have great sales skills and be comfortable working in a goal-oriented environment. Actively participates in the Bank’s sales program and is able to meet and exceed the expectations of established sales and referral activities.
• Established organizational skills leading to high accuracy rates in all areas.
• Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.

ADDITIONAL INFORMATION

SUPERVISORY RESPONSIBILITY: None

PHYSICAL REQUIREMENTS:

• May require long periods of standing or sitting.
• Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds.
• May require long periods of typing and repetitive motion.
• May be required to work a flexible, rotating shift.