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Coffee Shops Jobs in West Springfield, MA (NOW HIRING)

Trinity Health

Server (part-time)

Holyoke, MA · On-site

$17.82 - $20.49/hr

Providence Place at Ingleside is seeking enthusiastic and energetic individuals to join our team as Wait Staff/Servers and Coffee Shop Servers. Satisfy your passion for food service and hospitality.

Dunkin'

Crew Member

Somers, CT · On-site

$16.94/hr

A type of employee that we have in mind is committed to the job and shows initiative in enhancing the reputation of our coffee shop. This person should be an excellent salesman and a great team ...

Dunkin

Crew Member

Somers, CT · On-site

$12.25 - $16/hr

A type of employee that we have in mind is committed to the job and shows initiative in enhancing the reputation of our coffee shop. This person should be an excellent salesman and a great team ...

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All JobsCoffee Shops JobsCoffee Shops Jobs in West Springfield, MA

Coffee Shops information

See West Springfield, MA salary details

$9

$21

$43

How much do coffee shops jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for coffee shops in West Springfield, MA is $21.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $22.26 per hour, depending on experience, location, and employer.

What is a coffee shop?

Coffee shops are establishments that primarily serve coffee, tea, and other beverages, often accompanied by light snacks or pastries. They provide a casual environment where people can relax, work, or socialize. Many coffee shops also offer free Wi-Fi and comfortable seating, making them popular spots for both leisure and business meetings. The ambiance, menu offerings, and customer service can vary widely depending on the shop's style and location.

What are some common challenges faced by coffee shop employees, and how can they be managed?

Coffee shop employees often encounter challenges such as managing high customer volumes during peak hours, maintaining quality and consistency in drinks, and balancing multiple tasks like operating the register, making beverages, and restocking supplies. Effective time management, teamwork, and clear communication with coworkers are essential for handling busy periods smoothly. Additionally, many coffee shops provide structured training and supportive supervisors to help employees develop these skills and adapt quickly to the fast-paced environment.

What are the key skills and qualifications needed to thrive as a coffee shop barista, and why are they important?

To thrive as a Coffee Shop Barista, you need strong customer service skills, basic math abilities, and knowledge of coffee preparation techniques, often supported by a high school diploma or equivalent. Familiarity with espresso machines, point-of-sale (POS) systems, and food safety certifications is typically required. Outstanding communication, teamwork, and the ability to remain calm under pressure are essential soft skills in this role. These skills ensure efficient service, customer satisfaction, and smooth operation in a busy coffee shop environment.

What is the difference between Coffee Shops vs Baristas?

AspectCoffee ShopsBaristas
CredentialsGenerally no formal certifications requiredOften require barista training or certifications
Work EnvironmentCustomer service, food and beverage prep, retail settingPreparing coffee, customer interaction, fast-paced environment
Employer & IndustryRetail food service, hospitality industrySpecialized role within coffee shops or cafes
Search & Comparison IntentLooking for employment or business info about coffee shopsUnderstanding roles and skills of baristas

While coffee shops are the business establishments that serve coffee and other beverages, baristas are the employees who prepare and serve coffee within these establishments. The main difference lies in scope: coffee shops refer to the entire business, whereas baristas are the staff members working behind the counter. Both roles are interconnected, with baristas being essential to the coffee shop's operations.

What are the job roles in a coffee shop?

Common job roles in a coffee shop include barista, who prepares and serves coffee and beverages; cashier, who handles transactions; and manager, who oversees daily operations. Other roles may include kitchen staff, cleaning staff, and stock clerks, all requiring good customer service skills and familiarity with coffee equipment.

What cities near West Springfield, MA are hiring for Coffee Shops jobs?

Cities near West Springfield, MA with the most Coffee Shops job openings:

Coffee Shops jobs near you
Infographic showing various Coffee Shops job openings in West Springfield, MA as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $44,191 per year, or $21.2 per hour.

Coffee Shop Assistant - 16hrs/Day Shift

Northampton, MA • On-site

Mass General Brigham

8.1

Company rating: 8.1 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

117th of 1,064 rated hospitals

People enjoy working here

Good employer

Recommended by students

Learn more about Mass General Brighamexternal

$18.10 - $25.16/hr

Part-time

Posted 9 days ago

Job description

Site: Cooley Dickinson Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Coffee Shop Assistant is responsible for assisting the Coffee Shop coordinator with tasks including preparation of food, serving, overseeing daily tasks of coffee shop volunteers, and meeting the Board of Health requirements. The Coffee Shop Assistant performs a variety of food preparation and cleaning functions in the coffee shop, maintains the facility at an optimal level of service and orderliness, and maintains a high level of
cleanliness in order to avoid the risk of food borne illness and cross contamination of food.
This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.
This position reports to the Executive Chef and operates within established organizational and departmental policies and procedures.
Qualifications
Minimum Qualifications:
  • High School Diploma or Equivalent required
  • Six (6) to twelve (12) months food service experience preferred
  • ServSafe Food Handlers Certification preferred
  • Successful completion of Allergen Awareness training required within 90 days

Physical Requirements:
  • Standing Frequently (34-66%)
  • Walking Frequently (34-66%)
  • Sitting Occasionally (3-33%)
  • Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
  • Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
  • Pushing Occasionally (3-33%)
  • Pulling Occasionally (3-33%)
  • Climbing Occasionally (3-33%)
  • Balancing Frequently (34-66%)
  • Stooping Occasionally (3-33%)
  • Kneeling Occasionally (3-33%)
  • Crouching Occasionally (3-33%)
  • Crawling Occasionally (3-33%)
  • Reaching Occasionally (3-33%)
  • Gross Manipulation (Handling) Frequently (34-66%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)

Additional Job Details (if applicable)
Hours: Every Saturday & Sunday from 6:30am - 3:00pm or 6:00am - 2:30pm
Key Roles & Responsibilities:
  • Prepare a variety of food fillings by following set menus, recipes, and accepted standards of quality and efficiency.
  • Collect and set up all supplies necessary for the daily operation of the shop.
  • Accurately record all temperatures of refrigerated equipment.
  • Clean and maintain upkeep of equipment and appliances.
  • Greet all customers promptly and courteously.
  • Receive payment for food and drinks from visitors and staff.
  • Wipe off counters, tables and chairs; arrange, rearrange, and replenish items as needed.
  • Perform duties assigned on cleaning schedules daily.
  • Use proper hand-washing techniques, duration, and frequency to maintain a high level of personal sanitation.
  • Utilize proper cleaning and sanitizing methods for all kitchen equipment according to sanitation schedule.
  • Follow all cleaning assignments according to instructions, policies and procedures set forth.
  • Maintain established organizational and departmental policies and procedures, objectives, confidentiality, quality improvement program, safety, compliance, and environmental standards.
  • Meet annual competency and retraining requirements.
  • Attend meetings as required.
  • Performs other functions/duties as requested.
  • Complies with all policies and standards.

Remote Type
Onsite
Work Location
30 Locust Street
Scheduled Weekly Hours
16
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$18.10 - $25.16/Hourly
Grade
SC2C23
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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