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IT Software Solutions Engineer

Position Overview

We are looking for a highly motivated, analytical, and technically minded IT Software Solutions Engineer to join our team. This position is ideal for someone who enjoys coding, software development, technology, troubleshooting, problem-solving, and providing exceptional customer service.

The IT Software Solutions Engineer will work directly with customers and internal team members to understand their needs, provide technical support, troubleshoot issues, write and modify code, develop software solutions, configure systems, and identify creative ways to solve technology-related challenges.

The ideal candidate is someone who can think critically, learn quickly, communicate clearly, and genuinely enjoys helping people. You should be comfortable speaking with customers, explaining technical information in an easy-to-understand way, and taking ownership of a problem from start to finish.

Key Responsibilities

• Provide professional, responsive, and knowledgeable customer service to customers
• Communicate with customers by phone, email, and other communication channels to understand and resolve technical issues
• Build positive customer relationships and ensure customers feel heard, supported, and valued
• Provide technical support and solutions to customers and internal team members
• Write, modify, test, and maintain code to improve software functionality and create customized solutions
• Assist with software development, debugging, testing, and implementation
• Troubleshoot software, computer, and technical issues
• Configure and maintain software applications and systems
• Identify opportunities to improve software functionality and business processes
• Work with customers to understand their needs and translate those needs into practical technical solutions
• Investigate problems, determine root causes, and develop effective solutions
• Assist with software integrations, APIs, databases, data management, and automation
• Test new software features, updates, and custom code
• Document technical processes, coding solutions, customer issues, and procedures
• Communicate technical information clearly to both technical and non-technical customers
• Follow up with customers to ensure issues have been fully resolved
• Collaborate with other departments to improve efficiency, software functionality, and the overall customer experience
• Stay current with new technologies, programming languages, software, and development tools

What We're Looking For

• Strong problem-solving and analytical skills
• Genuine interest in coding, programming, software, and technology
• Strong customer service and communication skills
• Experience with or willingness to learn programming and software development
• Comfortable learning new software, programming languages, and systems quickly
• Strong troubleshooting abilities
• Ability to explain technical concepts to people who may not have a technical background
• Ability to remain patient, professional, and positive when working with customers
• Ability to work independently and take ownership of problems from beginning to resolution
• Strong attention to detail
• Curious mindset with a desire to understand how and why things work
• Ability to prioritize multiple projects, technical issues, and customer needs
• Professional, dependable, patient, and solution-oriented personality

Preferred Qualifications

• Experience with software development or programming
• Experience with languages such as Python, JavaScript, C#, SQL, or similar
• Experience with databases, APIs, integrations, or automation
• Previous experience in technical support or customer service
• Familiarity with Windows, networking, cloud-based software, or business applications
• Experience working with SaaS or business management software

Why This Role Is Different

This isn't a traditional customer service, help desk, or basic IT support position. We're looking for someone who genuinely enjoys technology, coding, problem-solving, and helping people.

You'll have the opportunity to work directly with customers while also writing code, developing software solutions, improving systems, troubleshooting technical challenges, and creating tools that make the business more efficient.

The ideal candidate is part software developer, part problem-solver, part IT specialist, and part customer advocate.

If you enjoy taking a problem, figuring out how it works, communicating with the person who needs help, and then building or finding the solution yourself, we'd love to hear from you.

American Tape & Label is a printing company for product labels and stickers. We have been a family-owned and operated business since 1972. We produce products for commercial and Retail companies throughout the United States and internationally. We are seeking someone to join our team who takes pride in their work. We are seeking a Shift Lead/Production Manager. We genuinely care about our employees and want them to enjoy their environment. We work hard to make sure your needs are taken care of as well as putting out a great product for our clients. You will be an important part of this company.