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Description: Analyst, Cloud Ops

Position Overview

We are seeking a highly skilledAnalyst, Cloud Opswith strong engineering and architectural expertise to join our team. The ideal candidate will be responsible fordesigning, implementing, and managing Windows-based infrastructure solutions, including servers, applications, and associated technologies.

This role requires close collaboration with cross-functional teams to ensurehigh performance, security, and reliabilityof the Wintel environment while drivingstrategic architecture initiatives aligned with business objectives.

Key Responsibilities

1. Architecture & Design

• Design and architectscalable, secure, and highly available Windows-based infrastructure, including:

• Windows Servers

• Active Directory

• Core enterprise services

• Develophigh-levelarchitectures, technical designs, and detailed documentationfor Wintel initiatives.

• Align infrastructure designs with organizational standards and long-term IT strategy.

2. Implementation & Configuration

• Deploy, configure, and maintain:

• Windows Server environments

• Active Directory services

• IIS, SQL Server, and related components

• ImplementInfrastructure as Code (IaC)using tools such as:

• PowerShell

• Ansible

• Terraform

• Ensure standardization and automation across environments.

3. Performance Optimization & Monitoring

• Monitor system health, performance, and resource utilization.

• Identify and implement performance tuning and optimization strategies.

• Use enterprise monitoring tools such as:

• System Center Operations Manager (SCOM)

• SolarWinds

• Proactively identify potential risks and resolve issues.

4. Security & Compliance

• Implement and enforcesecurity best practices, including:

• Patch management

• Access controls

• System hardening

• Conductsecurity audits, vulnerability assessments, and compliance checks.

• Ensure alignment withindustry standards and organizational policies.

5. Disaster Recovery & Business Continuity

• Develop and maintaindisaster recovery (DR) and business continuity (BC) plans.

• Conduct periodic DR testing to validate readiness and effectiveness.

• Ensure minimal downtime and rapid recovery in case of failures.

6. Troubleshooting & Support

• Provideexpert-level supportfor Wintel infrastructure issues.

• Troubleshoot and resolve:

• Hardware, software, and network-related problems

• Collaborate with cross-functional IT teams to resolve complex technical challenges.

• Drive improvements in system reliability and operational stability.

7. Documentation & Knowledge Management

• Maintain comprehensive documentation for:

• Architecture designs

• System configurations

• Operational procedures

• Promote knowledge sharing through:

• Training sessions

• Mentorship and best practice guidance

8. Continuous Improvement & Innovation

• Stay current with emerging technologies and industry best practices.

• Evaluate and recommend tools and technologies to improve:

• Performance

• Automation

• Operational efficiency

• Support continuous improvement initiatives across the Wintel environment.

Qualifications

Education

• Bachelor's degree in:

• Computer Science

• Information Technology

• Or a related field

Experience

• Minimum5+ yearsof experience in:

• Windows system administration

• Infrastructure engineering

• Solution architecture

• Proven hands-on experience with:

• Windows Server (2012 and later)

• Core Microsoft infrastructure services

Technical Skills

• Strong expertise in:

• Windows Server technologies

• Active Directory & Group Policy

• PowerShell scripting

• Experience with:

• Virtualization platforms (VMware, Hyper-V)

• Cloud platforms (AWS, Azure)

• Knowledge of:

• Backup and recovery solutions

• Infrastructure automation practices

Certifications (Preferred)

• Microsoft Certified: Azure Administrator Associate

• Microsoft Certified: Windows Server Hybrid Administrator Associate

• Or equivalent certifications

Preferred Skills

• Experience withMicrosoft SQL Serveror other database technologies

• Understanding of:

• Networking fundamentals

• Firewall configuration

• Security protocols

• Familiarity with:

• ITIL framework

• Change management processes

Key Competencies

• Strong problem-solving and analytical skills

• Effective communication and collaboration abilities

• Attention to detail and process adherence

• Ability to work in fast-paced, enterprise environments

Salary Range: HIRING SALARY RANGE: $70,000-85,000 (Salary to be determined by the education,experience, knowledge, skills, and abilities of the applicant, internal equity, and alignmentwith market data.) This role also offers a competitive Sales Incentive Plan that will take intoaccount volume and margin on a project, quarterly, and annual basis. This position includes acompetitive benefits package. The posted salary range reflects the target compensation forthis role. However, we recognize that exceptional candidates may bring unique skills andexperiences that exceed the typical profile. If you believe your background warrantsconsideration beyond the stated range, we encourage you to apply. To support an efficientand fair hiring process, we may use technology assisted tools, including artificial intelligence(AI), to help identify and evaluate candidates. All hiring decisions are ultimately made byhuman reviewers. For details, please visit the About Us tab on the Johnson Controls Careerssite at https://jobs.johnsoncontrols.com/about-us