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Cloud Support Engineer Jobs in Nevada (NOW HIRING)

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders ... Technical Support Engineer to join it. Our customers are not filing tickets about forgotten ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders ... Technical Support Engineer to join it. Our customers are not filing tickets about forgotten ...

Boyd Gaming

Cloud Engineer

Las Vegas, NV · On-site

$53.50 - $71.50/hr

Cloud Engineer I is an IT professional responsible for providing the necessary technical assistance ... Support of cloud platform and applications to ensure minimal downtime * Working to meet SLAs and ...

Boyd Gaming

Cloud Engineer

Las Vegas, NV · On-site

$53.50 - $71.50/hr

Cloud Engineer I is an IT professional responsible for providing the necessary technical assistance ... Support of cloud platform and applications to ensure minimal downtime * Working to meet SLAs and ...

Boyd Gaming Corporation

Cloud Engineer

Las Vegas, NV

$53.25 - $71.25/hr

Cloud Engineer I is an IT professional responsible for providing the necessary technical assistance ... Support of cloud platform and applications to ensure minimal downtime * Working to meet SLAs and ...

Amh

Cloud Engineer

Las Vegas, NV · On-site

$91K - $114K/yr

... support, so our residents can focus on what really matters to them, wherever they are in life. The ... Minimum two (2) years of experience working in Cloud Engineering, Software/Network Engineering ...

AMH

Cloud Engineer

Las Vegas, NV · On-site

$91K - $114K/yr

... support, so our residents can focus on what really matters to them, wherever they are in life.  The Cloud Engineer is responsible for implementing and managing cloud infrastructure and services to ...

American Homes 4 Rent

Cloud Engineer

Las Vegas, NV · On-site

$91K - $114K/yr

... support, so our residents can focus on what really matters to them, wherever they are in life. The ... Minimum two (2) years of experience working in Cloud Engineering, Software/Network Engineering ...

Echo Global Logistics

Cloud Platform Engineer

Reno, NV · On-site +1

$55.50 - $74.25/hr

... supporting mission-critical logistics systems. What You'll Do * Architect and govern enterprise ... Drive AI-powered cloud operations, automation, and intelligent platform engineering * Mentor ...

Echo Global Logistics

Cloud Platform Engineer

Reno, NV · On-site

$55.50 - $74.25/hr

... supporting mission-critical logistics systems. What You'll Do * Architect and govern enterprise ... Drive AI-powered cloud operations, automation, and intelligent platform engineering * Mentor ...

Echo Global Logistics, Inc

Cloud Platform Engineer

Reno, NV · On-site

$55.50 - $74.25/hr

... supporting mission-critical logistics systems. What You'll Do * Architect and govern enterprise ... Drive AI-powered cloud operations, automation, and intelligent platform engineering * Mentor ...

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How much do cloud support engineer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for cloud support engineer in Nevada is $64.04, according to ZipRecruiter salary data. Most workers in this role earn between $54.57 and $72.93 per hour, depending on experience, location, and employer.

What is a cloud support engineer?

Cloud Support Engineers are IT professionals who help businesses and users troubleshoot, maintain, and optimize cloud-based systems and services. Their responsibilities include resolving technical issues, configuring cloud infrastructure, monitoring system performance, and guiding customers through best practices for security and scalability. They often work with cloud platforms like AWS, Azure, or Google Cloud, and require strong problem-solving and communication skills to support clients effectively.

What are the key skills and qualifications needed to thrive as a cloud support engineer?

To thrive as a Cloud Support Engineer, you need a solid understanding of cloud computing concepts, networking, operating systems, and a degree in computer science or a related field. Familiarity with cloud platforms like AWS, Azure, or Google Cloud, as well as certifications such as AWS Certified Solutions Architect or Microsoft Certified: Azure Administrator, is typically required. Excellent problem-solving, communication, and customer service skills set top performers apart in this role. These competencies are crucial for effectively troubleshooting cloud issues, assisting clients, and ensuring reliable cloud service operations.

What are the most common challenges faced by cloud support engineers in their daily work?

Cloud Support Engineers often encounter challenges such as troubleshooting complex, multi-layered technical issues that may span across networking, storage, and application services. They must quickly diagnose problems under time pressure while maintaining clear communication with clients who may have varying levels of technical expertise. Additionally, staying up-to-date with frequent updates and new services in cloud platforms is essential. Collaboration with development, security, and operations teams is also a key part of the role, requiring strong teamwork and adaptability.

How much do cloud support engineers earn?

Cloud support engineers typically earn between $70,000 and $120,000 annually, depending on experience, certifications, and location. Entry-level roles may start around $60,000, while experienced professionals with specialized skills can earn higher salaries, especially in environments requiring knowledge of cloud platforms like AWS, Azure, or Google Cloud.

Is cloud support engineer a stressful job?

A cloud support engineer's role can be stressful due to the need to troubleshoot complex technical issues, meet service level agreements, and work under time-sensitive conditions. However, stress levels vary depending on workload, team support, and experience, with some professionals finding the environment manageable and others experiencing higher pressure during outages or critical incidents.

What does a cloud support engineer do?

A cloud support engineer assists organizations with their cloud computing environments by troubleshooting technical issues, optimizing performance, and ensuring security. They often work with cloud platforms like AWS, Azure, or Google Cloud, and require skills in scripting, networking, and system administration to maintain and support cloud infrastructure.

What are popular job titles related to Cloud Support Engineer jobs in Nevada?

For Cloud Support Engineer jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Cloud Support Engineer jobs in Nevada look for?

The top searched job categories for Cloud Support Engineer jobs in Nevada are:

What cities in Nevada are hiring for Cloud Support Engineer jobs?

Cities in Nevada with the most Cloud Support Engineer job openings:

Cloud Support Engineer jobs near you
Infographic showing various Cloud Support Engineer job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $133,197 per year, or $64 per hour.

Technical Support Engineer

Las Vegas, NV • On-site

TensorWave
See more jobs at TensorWaveexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

About TensorWave
Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
About the Role
We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it.
Our customers are not filing tickets about forgotten passwords; they are AI companies running massive GPU training jobs and production inference at scale, and when they contact us, something real is wrong. A node is reporting 7 GPUs instead of 8. A training run that has been going for 4 days is suddenly crawling, and nobody can say why. A Slurm partition is draining, and the queue is backing up. Our global operations center catches and handles what the runbooks cover, around the clock, everything past that comes to you.
This is a hands-on diagnostic role for someone who genuinely enjoys the hunt. You will work Linux systems at depth, live inside Kubernetes and Slurm, read logs and metrics until the story makes sense, and talk directly to customer engineers who are every bit as technical as you are. When you solve something new, you will write it down so the global operations center can solve it next time without you.
Because the tier is new, you will help define it: the escalation paths, the runbooks, the diagnostic tooling, the standards. If you have ever looked at a support organization and thought I could build this properly if someone would let me, this is that opening:
Reporting to the technical support manager within customer experience.
What You'll Do
  • Own level 2 tickets escalated from the global operations center, driving them to resolution or to a clean, well-evidenced handoff to engineering.
  • Diagnose issues across the full stack, Linux hosts, GPU health, Kubernetes workloads, Slurm scheduling, Weka and Vast storage, and high-speed networking.
  • Investigate degraded and failed training and inference workloads using logs, metrics, and cluster telemetry, and give customers a clear account of what happened and why.
  • Triage GPU and node hardware faults, including nodes presenting fewer than 8 GPUs, RMA candidates, and thermal or power events, and coordinate with data center operations on remediation.
  • Work directly with customer engineering teams in writing and on calls, matching their technical level and keeping them informed while an investigation is open.
  • Write and maintain runbooks that let the global operations center resolve recurring issues at level 1 and flag the gaps where no runbook exists yet.
  • Build diagnostic scripts and small tools that shorten investigations and reduce repeat work.
  • Contribute to the customer-facing knowledge base and documentation, so recurring questions stop becoming tickets.
  • Partner with technical account managers on account health, giving them the technical read behind utilization dips and ticket trends.
  • Participate in an on-call rotation backing the global operations center outside business hours and help shape the teams move toward full 24-7 coverage.
  • Feed repeated patterns back to engineering and product as evidence, not anecdote.

Who You Are
Required Qualifications
  • 3+ years in Linux systems administration, site reliability engineering, infrastructure operations, or a technical support engineering role with real diagnostic ownership.
  • Strong Linux troubleshooting depth: system, networking, file systems, storage, process and resource investigation, log analysis, and comfort at the kernel boundary when applications go quiet.
  • Working knowledge of Kubernetes, reading cluster and pod state, understanding scheduling and placement, and diagnosing why a workload will not run.
  • Experience with a batch scheduler in a shared compute environment, ideally Slurm, including job submission, queue behavior, and node state
  • Scripting ability in Python or Bash, sufficient to automate diagnosis
  • Experience working tickets in a structured incident and tracking system such as JIRA, PagerDuty, or equivalent.
  • Excellent written communication, specifically the ability to explain a technical finding clearly to an engineer who is frustrated and under time pressure,
  • Willingness to participate in an on-call rotation.

Preferred Qualifications
  • Background in GPU cloud, HPC, or AI/ML infrastructure operations.
  • Familiarity with AMD Instinct platforms, MI300X, MI325X, MI355X, and the ROCm software ecosystem, or transferable depth with NVIDIA/CUDA,
  • Experience diagnosing high-speed networking issues, RDMA, link performance, and the class of problems where the GPUs look healthy but throughput has collapsed.
  • Exposure to Weka, Vast, or other high-performance storage environments.
  • Container runtimes in HPC contexts, Docker, Enroot, Pixis, or Aptainer
  • Hands-on use of observability platforms such as Grafana and Prometheus
  • Understanding of distributed training frameworks, PyTorch, JAX, and inference-serving patterns, enough to recognize when a failure is the customer's code rather than our infrastructure.
  • Experience with ITIL, or another structured incident and change management framework.

What We Offer
  • Stock Options
  • 100% paid Medical, Dental, and Vision insurance for Employees
  • Company Health Savings Account Contributions
  • 100% paid Short Term and Long Term Disability Insurance for Employees
  • Life and Voluntary Supplemental Insurance Options
  • Other Insurance Options, such as Pet & Legal Insurance
  • Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
  • Flexible Spending Account
  • 401(k)
  • Employee Assistance Program
  • Flexible PTO
  • Paid Holidays
  • Parental Leave
  • Other In-Office Perks

Equal Employment Opportunity
TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.
Reasonable Accommodations
TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact accomodations@tensorwave.com.
Employment Eligibility
All offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law.
Background Checks
Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.
Data Privacy Notice
By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.

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