Cloud Support Engineer Jobs in Illinois (NOW HIRING)

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

This position is part of Cloud Engineering team, to support analysis and troubling shooting skills with attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Engineer will also be active in the execution of all the manual tasks according to its schedule.

Essential Duties and Responsibilities:

• Diligently observe and interpret cloud monitoring dashboards and alerts.

• Resolve basic issues; escalate urgent and complex issues.

• Coordinate with internal departments and sometimes with customers.

• Be aware of customer SLA's and escalate issues if cases are taking too long to resolve.

• Document all troubleshooting and issue management actions via the electronic casemanagement system.

• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPItargets; share regular status reports with stakeholders.

• Be able to work in a variety of different shifts, including days, nights, weekends, and holidays tosupport a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.

• Assists team to install and troubleshoot server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting.

• May work with the team to support access control, data integrity, and file system security for the computer/data center environment.

• Assists to monitor, track and record system performance and utilization of metrics.

• Works with a team to participate in the development of information technology and infrastructure projects which support on/off premise and Infrastructure-as-a-Service solutions.

• May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.

• Works to support company-wide, web-enabled and cloud-technology solutions.

This position requires hybrid work (3 days/week in office) in the Holtsville, NY or Lincolnshire, IL office.

This role is expected to start earliest June 2027.

Required Qualifications:

• Bachelor's degree in Computer Science, Electronic Engineering, Computer Engineering or related field

• Must be authorized to work in the US without requiring sponsorship now or in the future.

Preferred Qualifications:

• Successful completion of a Zebra Technologies internship

• Knowledge of Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP).

• Understanding of the following monitoring concepts: Infrastructure, systems, and application health, system availability, latency, performance, and end-to-end monitoring.

• Knowledge of Markup, query, and scripting languages, including Python, HTML, SQL and familiarity with REST API calls, and PowerShell.

• Knowledge with ITIL processes including incident, problem, change, knowledge and event management.

• Enry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at workplace.accommodations@zebra.com .

Pay Range:

$54,640.00 - $81,960.00 Annual

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.