Cloud Services Support Manager Jobs (NOW HIRING)

Job ID: 27-0399
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

We are looking for a Manager, Site Reliability Engineering to lead a team responsible for the reliability, availability, scalability, and operational excellence of high-volume, business-critical SaaS applications. This role combines people leadership with strong technical judgment, helping the team improve reliability practices, reduce operational toil, and support resilient customer-facing services.

In this role, you will manage and develop SRE talent, partner closely with engineering, product, platform, and security teams, and help drive measurable improvements in service health, incident response, automation, and operational readiness. The application portfolio includes products such as Email Security Gateway and Cloud Email Archiving.

• Lead, coach, and develop a high-performing SRE team, setting clear expectations, supporting career growth, and fostering a culture of ownership, collaboration, and continuous improvement.

• Drive reliability engineering practices across critical services, including SLOs, SLIs, monitoring, alerting, capacity planning, and service health reporting.

• Partner with engineering and platform teams to improve the design, operation, and scalability of cloud-based systems, with a focus on reliability, resilience, and maintainability.

• Own and improve incident management practices, including major incident coordination, post-incident reviews, follow-up actions, and systemic reliability improvements.

• Champion automation and tooling that reduce manual effort, improve operational consistency, and help the team scale support for production services.

• Use operational data, service metrics, and risk indicators to identify reliability gaps, prioritize improvements, and communicate progress to technical and business stakeholders.

• Support secure and compliant operations by partnering with security and engineering teams to embed appropriate controls, documentation, and operational practices into service delivery.

• 5+ years of experience in SRE, DevOps, infrastructure, cloud operations, or a related technical operations discipline, including experience leading or managing technical teams.

• Strong understanding of cloud platforms, distributed systems, production operations, and modern reliability practices.

• Experience implementing or improving SLOs, SLIs, monitoring, alerting, incident response, and post-incident review practices.

• Demonstrated ability to hire, mentor, coach, and develop engineers while building a healthy, accountable, and inclusive team culture.

• Strong communication skills, with the ability to explain technical topics clearly to engineering partners, product stakeholders, and business leaders.

• Track record of using data, operational insight, and structured problem solving to improve service reliability and team effectiveness.

• Experience with infrastructure automation, CI/CD practices, disaster recovery, cost optimisation, or multi-cloud operations.

• Experience influencing operational change across teams, improving documentation practices, or evaluating tools and vendors that support service reliability.

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.

• Equity, in the form of non-qualifying options

• High-quality health benefits

• Retirement Plan with employer match

• Career-growth opportunities

• Flexible Time Off and Paid Time Off benefits

• Volunteer opportunities

The anticipated salary range for this role is $151,000 to $200,000. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws. 

At Barracuda, we believe in fair and equitable compensation practices that reflect both market realities and the unique circumstances of each geographical location. We recognize that cost-of-living disparities, market conditions, and other factors can significantly impact compensation expectations in different regions. The compensation range provided in this job description is for illustrative purposes only and may not reflect the actual compensation offers for the position in your location. Final compensation will be determined based on a variety of factors including the candidates’ qualifications and experience.
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