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Clinical Service Associate Jobs in Toronto, ON (NOW HIRING)

Sitero is an emerging leader in Clinical services and software solutions for the life sciences ... Train and mentor Clinical Trial Managers, Clinical Research Associates, and Clinical Trial ...

Sitero is an emerging leader in Clinical services and software solutions for the life sciences ... Train and mentor Clinical Trial Managers, Clinical Research Associates, and Clinical Trial ...

We focus on delivering quality and on-time services across a variety of therapeutic indications ... Performs clinical supplies management with vendors on a country and regional level. * Ensures study ...

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Clinical Service Associate information

What is the difference between Clinical Service Associate vs Clinical Research Coordinator?

AspectClinical Service AssociateClinical Research Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require certificationBachelor's degree in health sciences or related field; certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesResearch sites, hospitals, academic institutions
Employer & IndustryHealthcare providers, hospitals, clinicsResearch organizations, pharmaceutical companies, academic research centers
Common Search & ComparisonOften compared for roles supporting clinical operationsFocuses on managing clinical trials and research activities

The Clinical Service Associate primarily supports clinical operations within healthcare settings, focusing on patient care and administrative tasks. In contrast, the Clinical Research Coordinator manages clinical trials, ensuring compliance and data integrity. Both roles require strong organizational skills but differ in their focus on patient care versus research management.

Clinical Manager, Crisis Management Services

Homewood Health

Guelph, ON • Remote

Full-time

Posted 29 days ago


Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

You will lead and support a network of clinicians, ensure high-quality service delivery, contribute to program development, and support national crisis response coverage, including after-hours operations. In this role you will report to the CMS Clinical Manager and Team Lead.

What You'll Be Doing

  • Lead, coach, and support clinicians and associates across the assigned region.
  • Oversee the delivery, quality, and performance of Crisis Management Services (CMS).
  • Recruit, onboard, train, and provide clinical consultation to network clinicians.
  • Manage regional clinical resources and respond to customer and operational needs.
  • Collaborate with leadership on strategy, program development, and service improvements.
  • Ensure services meet quality, accreditation, client satisfaction, and financial objectives.
  • Participate in on-call rotation and provide expertise in crisis intervention, trauma-informed care, and case management.

What We're Looking For

  • Master’s Degree in Social work, Counselling, or Psychology, with professional registration.
  • Minimum 5 years of clinical counselling experience in crisis and trauma and 1 year in a supervisory or management role.
  • Expertise in crisis management, trauma-informed care, quality assurance, and clinical service delivery.
  • Experience ensuring compliance with professional, legal, ethical, and accreditation standards.
  • Strong leadership, communication, presentation, organizational, and stakeholder management skills.
  • Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
  • Proven ability to drive service excellence, accountability, and continuous improvement.
  • French fluency is strongly preferred; bilingual candidates will be prioritized.
 
This position is primarily remote, with periodic travel to the office for meetings and team collaboration.
 

Why Work With Us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

#homewoodishiring